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Added 9 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides…
Added 10 mins ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
This position will support the Solutions & Support Manager and DER Manager, aligning priorities on new digital capabilities, system analysis, and DER capabilities. This role will bring…
Added 10 mins ago
Product Owner, Digital Self-Service Products
Delta Air Lines, Inc.
Atlanta, GA
Take general business requirements and develop technical execution plan to deliver required projects
Added 10 mins ago
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The Manager SAP Project NA oversees the estimation, planning, execution, and delivery of projects for the Global SAP CoE ensuring that they are completed on time, within budget, and to the…
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Senior AI Engineer
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Set the technical standard. Establish reusable patterns for agent design, tool-calling, retrieval, and evaluation harnesses; review and quality-gate the work of other engineers on the team…
Added 10 mins ago
EG
Program Manager
Eliassen Group
Atlanta, GA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 29 mins ago
Lead DevSecOps Engineer
Leidos
Eagan, MN
…capabilities and modern development practices to accelerate delivery, improve software quality, and continuously evolve how we design and build mission-critical systems. This role operates…
Added 30 mins ago
Manager - Digital Technology Org
Mayo Clinic
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The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics,…
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Program Manager
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- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Panasonic Energy is seeking a Sr. Manager, Analytics and AI, reporting to the Sr. Director, Innovation and Analytics. This leader will establish and maintain the enterprise roadmap for…
Added 1 hour ago
Assoc Director -Solution Delivery Management, Clinical Operations
Lilly
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The Solution Manager for Clinical Operations serves as the technology delivery partner for one or more clinical solutions supporting key business capabilities across Lilly’s trials. Working…
Added 1 hour ago
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Leads efforts for supplier analysis and selection processes, make/buy, outsourcing, and transitions. Act as project manager in various types of continuation/product support projects.
Added 1 hour ago
Greenfield Project Manager Associate
State of Indiana
Greenfield, IN
One of the most critical management positions responsible for Capital Program Delivery is the Project Manager Associate. This position plays a critical role in the District's team approach…
Added 1 hour ago
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Program Manager
Eliassen Group
Indianapolis, IN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
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INSPYR Solutions
New Albany, OH
- $80 to $90 USD / hour
…opportunities, risks, and mitigations to ensure predictable delivery of…
Added 2 hours ago
Senior Digital Product Manager (Ecommerce)
GCI Communication Corp
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…
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Program Manager
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Juneau, AK
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
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Registered Nurse - RN - Dialysis
LDH USA Liberty Dialysis-Hawaii LLC
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- $42 to $60 USD / hour
…philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 2 hours ago
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Program Manager
Eliassen Group
Jackson, MS
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
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Senior Project Manager (Manufacturing)
Rochester Electronics, LLC
Newburyport, MA
- $150,155 USD / year
4 years of experience as technical project lead or technical program manager.
Added 2 hours ago
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Program Manager
Eliassen Group
Charleston, WV
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
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Program Manager
Eliassen Group
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- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 3 hours ago
Event Technology Program Manager
INSPYR Solutions
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Cross-Functional Program & Stakeholder Management
Added 3 hours ago
Senior Estimator
City of New York
New York City, NY
…each sponsor agency-initiated project to facilitate successful delivery in an expeditious and cost-effective manner while maintaining the highest degree of architectural, engineering and…
Added 3 hours ago
Senior Estimator
City of New York
New York City, NY
…each sponsor agency-initiated project to facilitate successful delivery in an expeditious and cost-effective manner while maintaining the highest degree of architectural, engineering and…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Atlanta, GA, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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