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Added 8 mins ago
Office Manager
The Davey Tree Expert Company
Villa Rica, GA
The Office Manager is responsible for overseeing the daily administrative, operational, and facility functions of our engineering and utility design office in Villa Rica, Georgia. Working…
Added 8 mins ago
Safety & Health Spec/Advisor - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 8 mins ago
Safety & Health Administrator - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
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From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 8 mins ago
Clinical Associate
Abbott
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…towards the future, anticipating changes in medical science and…
Added 8 mins ago
Program Manager
ManpowerGroup
Alpharetta, GA
Our client, a leader in financial technology and payments operations, is seeking a Program Manager to join their team. As a Program Manager, you will be part of the Conversion Delivery…
Added 8 mins ago
Mgr, Business Engagement
Southern Company
Atlanta, GA
The Business Engagement Manager will provide strategic leadership, technical expertise, and tactical support to maximize the value that internal data, analytics, and AI solutions can…
Added 8 mins ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
This position will support the Solutions & Support Manager and DER Manager, aligning priorities on new digital capabilities, system analysis, and DER capabilities. This role will bring…
Added 9 mins ago
Business Development Rep
Sage
Atlanta, GA
-Weeks 5-12: ramp up period, with the support of your manager and team, progressing toward being fully independent.
Added 9 mins ago
Field Marketing Project Manager
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Our client, a major brand here in Atlanta, is seeking a Field Marketing Project Manager to join their team. This person will be responsible for providing day to day coordination and…
Added 9 mins ago
Operations Change Manager
U.S. Bank
Atlanta, GA
…a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers,…
Added 9 mins ago
Senior AI Engineer
MiniMed
Atlanta, GA
…work of other engineers on the team so the bar holds without a manager in the…
Added 9 mins ago
Account Manager - Atlanta, GA
The Raymond Corporation
Atlanta, GA
As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and…
Added 9 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Atlanta, GA
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 9 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Atlanta, GA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 9 mins ago
EG
Program Manager
Eliassen Group
Atlanta, GA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 9 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Atlanta, GA
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 18 mins ago
HW
6382 - Assistant Store Manager PT
Hat World Inc.
Myrtle Beach, SC
- $13 to $15 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 18 mins ago
8035 - Assistant Store Manager PT
Hat World Inc.
Kennesaw, GA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 28 mins ago
Branch Operations Coordinator Moorhead Holiday
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MOORHEAD, MN
Support the Branch manager in operational tasks and scheduling
Added 28 mins ago
General Manager
Chipotle Mexican Grill
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…with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com…
Added 28 mins ago
Lead DevSecOps Engineer
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Bachelor’s degree in Computer Science , Information Technology, or related discipline with 4 or more years of experience (or Master’s degree with 2 or more years of experience) or…
Added 28 mins ago
07 Manager - MP - Marketing
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We are seeking an experienced Field Marketing Manager to develop and execute marketing strategies that drive growth, demand generation, customer engagement, and product commercialization…
Added 28 mins ago
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- $20 USD / hour
Follow 5S Workplace Program standards to support consistent tasks, workplace layouts, and workflow compliance.
Added 28 mins ago
Manager - Digital Technology Org
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The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics,…
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Data Science Specialist
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Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Atlanta, GA, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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