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Measurement and Corrosion Supervisor
Black Hills Energy
Palmer Lake, CO
- $31,533 USD / year
…successful partnerships with other energy delivery groups and customer care to meet field services business goals, customer service standards, and expectations.What Is Required:* Bachelor's…
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Data Center Development Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
The Data Center Development Manager plays a key role in supporting Black Hills Energy's strategic initiatives by supporting data center clients and future growth opportunities. This role…
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Finance Manager
Black Hills Energy
Golden, CO
- $31,533 USD / year
…incorporate various perspectives in all documentation utilizing a customer service approach.* Seek assistance from internal sources with specific knowledge or skills.* Must have strong…
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Electric Operations Supervisor
Black Hills Energy
Pueblo, CO
- $31,533 USD / year
…cost/benefit sensitivity and a community presence.* Ensure customer service work is being accomplished in an effective manner and customer expectations are consistently met. Required to…
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OP
Sr. Product Manager, Device & Portfolio Strategy
Otter Products, LLC
Fort Collins, CO
- $31,533 USD / year
Otter Products is currently recruiting a Sr. Product Manager, Device & Portfolio Strategy to join our Product Team! This position is based at our Fort Collins, CO headquarters, working a…
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UO
Research Services Clinical Science Entry Professional (Entry Level)
University of Colorado Denver
Aurora, CO
- $48,446 to $61,623 USD / year
…project support. This position will act as a facilitator and data manager for the duration of any assigned study. This position will be assigned to trials on an ongoing basis. It is the…
Added 3 mins ago
Certified Pharmacy Technician
Hy-Vee Inc
Yankton, SD
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part…
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Non-Certified Pharmacy Technician
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Yankton, SD
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Non-Certified Pharmacy Technician
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Yankton, SD
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part…
Added 4 mins ago
L
Merchandising Part Time Days
Lowes
Staten Island, NY
- $17 to $18.4 USD / hour
- Part-time
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Registered Nurse - RN - Dialysis
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- $42 to $60 USD / hour
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Added 7 mins ago
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Auto Care Center Service Manager
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HAZLEHURST, MS
- $19 to $32 USD / hour
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EXPERIENCED DIESEL TRUCK/FLEET MECHANIC
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Registered Nurse (RN) | Full Time
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…the past five (5) years, or evidence of successful refresher program. Reports to: Patient Care Manager Supervises: LPNs, Patient Care Assistants, Unit Technicians Physical Demands: Work is…
Added 8 mins ago
Technical Program Manager, Knowledge Systems
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Jackson, MS
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
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Senior ALC Developer
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Manager, Enterprise Communications & Channels
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As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
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Senior ALC Developer PART TIME
Maximus
Jackson, MS
- Part-time
Maximus is a trusted federal partner supporting the Internal Revenue Service (IRS) in delivering essential services that help taxpayers navigate and meet their tax obligations. Through…
Added 8 mins ago
Senior ALC Developer
Maximus
Jackson, MS
Maximus is a trusted federal partner supporting the Internal Revenue Service (IRS) in delivering essential services that help taxpayers navigate and meet their tax obligations. Through…

Coinbase

Technical Program Manager, Knowledge Systems

Charleston, WV, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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