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Service Manager / 288744 / Brandon, MS
Tesla, Inc.
Brandon, MS
Added just now
Technical Program Manager, Knowledge Systems
Coinbase
Jackson, MS
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added just now
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Jackson, MS
If you are energized by building learning products that help organizations grow, adapt, and prove real business impact, this role offers the chance to shape two of Pearson's enterprise…
Added just now
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jackson, MS
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added just now
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Jackson, MS
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added just now
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Jackson, MS
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added just now
EG
Product Manager, Team Digital Products
Eliassen Group
Jackson, MS
- $50 to $55 USD / hour
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40…
Added 2 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
EDMONDS, WA
- $20.25 to $27.75 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 8 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Charleston, WV
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 8 mins ago
Administrative Relationship Manager Leader
EY
Charleston, WV
Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement function that keeps our organization running strong. The Administrative Services…
Added 8 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Charleston, WV
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 8 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Charleston, WV
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 8 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Charleston, WV
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 8 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Charleston, WV
- $50 to $55 USD / hour
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40…
Added 13 mins ago
Health System Specialist - Associate Group Practice Manager
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 13 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Omaha, NE
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 13 mins ago
Senior Manager, Client Excellence, Global Consulting Services
Deloitte
Omaha, NE
Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
Added 13 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Lincoln, NE
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 13 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Lincoln, NE
If you are energized by building learning products that help organizations grow, adapt, and prove real business impact, this role offers the chance to shape two of Pearson's enterprise…
Added 13 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Lincoln, NE
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 13 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Lincoln, NE
- $50 to $55 USD / hour
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40…
Added 13 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Lincoln, NE
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 23 mins ago
CC
Asset and Configuration Analyst II
Centene Corporation
O'Fallon, MO
- $27.02 to $48.55 USD / hour
+ IAITAM (International Association of Information Technology Asset Managers) CITAM (Certified IT Asset Manager); CHAMP (Certified Hardware Asset Management Professional); CITAD (Certified…
Added 47 mins ago
Event Technology Program Manager
INSPYR Solutions
CA
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise…
Added 49 mins ago
IPS Analysis Chief (Associate Project Manager 2)
City of New York
Queens, NY
Within DEP’s Bureau of Water and Sewer Operations, the Division of Operations Analysis and Regulatory Compliance contains the IPS Analysis Unit (the Unit). The Unit is seeking to hire an…

Coinbase

Technical Program Manager, Knowledge Systems

Lincoln, NE, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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