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Added 1 min ago
Education Program Manager
Massachusetts General Hospital
Boston, MA
Job SummaryProvide administrative oversight and support for a program (Ex, residency programs, clinical fellow programs, and clinical research). Work with leadership to ensure educational…
Added 5 mins ago
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Part Time, Entry Level Phlebotomist
USA - 3387 BioLife Plasma Services, LP
Thornton, CO
- Part-time
…like you! Start strong with our paid, interactive training…
Added 12 mins ago
Registered Nurse - Progressive Care Unit
Veterans Affairs, Veterans Health Administration
West Roxbury, MA
Added 12 mins ago
Deputy Operations Manager
Leidos
Concord, MA
Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting…
Added 12 mins ago
Executive Director, Case Management
Beth Israel Lahey Health
Charlestown, MA
…and operational leadership for the enterprise Case Management program across all Beth Israel Lahey Health (BILH) facilities. This role will lead the transformation of Case Management…
Added 12 mins ago
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Laboratory Technician
Saint-Gobain
Billerica, MA
- $21 to $35 USD / hour
As a Laboratory Technician, reporting to the Laboratory Manager, you will support the day-to-day operation of the Chryso application laboratory. This will include performing a combination…
Added 12 mins ago
Pharmacy Processing Technician - Freedom Fertility - Hybrid
The Cigna Group
Newburyport, MA
Complete record-keeping and other administrative tasks assigned by a pharmacist or facility manager
Added 12 mins ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 12 mins ago
GH
Occupational Therapist (OT)
Genesis Healthcare
New Bedford, MA
- $40 to $48 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 13 mins ago
Environmental Services Aide III
Tufts Medicine
Lowell, MA
Under the direction of the Supervisor/Site Manager, this position performs a variety of housekeeping and administrative tasks and assists in the supervision of housekeeping employees in the…
Added 13 mins ago
Senior Manager - Strategy Analysis (Hybrid)
RTX Corporation
woburn, MA
As the Senior Manager of Strategy , you will lead comprehensive market, competitive, and financial analyses that inform the development and execution of Raytheon’s strategic initiatives. In…
Added 13 mins ago
SM
Family Advocate, Head Start
South Middlesex Opportunity Council
Framingham, MA
- $25 USD / hour
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision…
Added 13 mins ago
SM
Family Advocate, Head Start
South Middlesex Opportunity Council
Framingham, MA
- $25 USD / hour
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision…
Added 13 mins ago
SM
Community Resource Navigator, HCEC
South Middlesex Opportunity Council
Framingham, MA
- $23 USD / hour
Indirectly reports to the RAFT Manager, HCEC Program Supervisor, and Division Director Housing Assistance Programs.
Added 13 mins ago
Pharmacy Processing Technician - Freedom Fertility - Hybrid
The Cigna Group
Waltham, MA
Complete record-keeping and other administrative tasks assigned by a pharmacist or facility manager
Added 13 mins ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Cambridge, MA · Waltham, MA
The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added 13 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Boston, MA
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 13 mins ago
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Event Technical Lead, Audio Visual - Boston Harbor Hotel
Encore
Boston, MA
- $18.77 to $24.4 USD / hour
…customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 13 mins ago
TB
PM Production Manager - Boston Bakery
Tatte Bakery & Cafe
Boston, MA
- $71,000 to $89,000 USD / year
Our Bakery PM Manager plays a key role in overseeing our production and sanitation teams during our second shift (PM shift). Specifically, they will oversee prep, manage the production…
Added 13 mins ago
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Brand Manager (Pipeline)
Audacy
Boston, MA
- $75,000 to $125,000 USD / year
…formats. If you are a first class music or spoken word Brand Manager who has vision, creativity, and top-level leadership skills, and has an experienced and deep understanding of research,…
Added 13 mins ago
Senior ALC Developer
Maximus
Boston, MA
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 13 mins ago
Medication Safety Coordinator
Beth Israel Lahey Health
Boston, MA
Project management and program development experience are a plus. Pharmacy residency preceptor experience preferred. Experience in coaching and mentoring of pharmacy staff preferred.…
Added 13 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Boston, MA
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 13 mins ago
Clinical Pharmacist II - Inpatient Oncology (Evenings 7 on/7 off)
Beth Israel Lahey Health
Boston, MA
The Department of Pharmacy is seeking multiple evening Clinical Pharmacists to support our inpatient oncology program. The role will be an integral part of a multidisciplinary care team,…
Added 13 mins ago
Sr Sales Consultant - Account Management
KONE, Inc
Boston, MA
…own local portfolio as a Senior Sales Consultant – Account Manager for KONE Boston, MA ? This position will cover a territory of Cambridge,…

Coinbase

Technical Program Manager, Knowledge Systems

Boston, MA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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