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Added 8 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
…exchanges on offshore wind turbines. As the Offshore MCU Project Manager, you'll take on a strategic leadership role overseeing the full lifecycle of heavy corrective maintenance projects -…
Added 8 mins ago
Deputy Operations Manager
Leidos
Concord, MA
…operational risks and modernization opportunities, and translate technical requirements into actionable strategies and recommendations for program leadership and customer…
Added 8 mins ago
Business Development Manager-USAF/USSF
CACI International
Concord, MA
CACI is seeking a highly driven, strategic, and results-oriented Business Development Manager to drive the next phase of growth within CACI’s Enterprise IT and Digital Solutions markets…
Added 8 mins ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 8 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Boston, MA
…customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role…
Added 8 mins ago
DevOps Engineer III
Deloitte
Boston, MA
…engineering solutions across complex environments. This role blends technical delivery, client collaboration, and operational improvement to help organizations strengthen software delivery…
Added 8 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Boston, MA
…offerings at an important point in their evolution. As Portfolio Manager for Knowledge Suite and Pearson Live Training, you will help position these products at the center of enterprise…
Added 8 mins ago
E
Event Technical Lead, Audio Visual - Boston Harbor Hotel
Encore
Boston, MA
- $18.77 to $24.4 USD / hour
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer…
Added 9 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Boston, MA
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 9 mins ago
Data Center Facility Operations Area Director
Meta
Boston, MA
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 9 mins ago
M
Senior ALC Developer PART TIME
Maximus
Boston, MA
- Part-time
Lead and contribute to technical architecture, system design, and strategic development planning.
Added 9 mins ago
AI
Project Manager, Janitorial Services
ABM Industries
Boston, MA
- $85,000 USD / year
We are seeking a highly organized, experienced Project Manager to lead janitorial services for a high-end client in a high-rise environment. This includes janitorial operations, seasonal…
Added 9 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Boston, MA
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 9 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Boston, MA
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 9 mins ago
Senior Account Manager - Nuclear Services
GE Vernova
Unspecified, MA · Boston, MA
The Senior Account Manager - Nuclear Services is responsible for leading customer relationships, orders, commitments and customer strategy for the Steam Power Nuclear Services portfolio in…
Added 9 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Boston, MA · Lynn, MA
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 9 mins ago
EG
Program Manager
Eliassen Group
Boston, MA
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 15 mins ago
Clinical Specialist, Peripheral Nerve Stimulation (PNS) - Springfield, MO
Medtronic
Springfield, MO
The PNS Clinical Specialist assists the Sales team by providing technical, clinical and educational/training support. Responsibilities include but are not limited to; new patient/customer…
Added 24 mins ago
EC
Associate Production Supervisor
Eaton Corporation
Sumter, SC
- $71,000 to $105,000 USD / year
The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program.
Added 25 mins ago
EG
Program Manager
Eliassen Group
Columbia, SC
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 26 mins ago
CONTRACT MANAGER
City of New York
New York, NY
…(CHEA), and six months of full-time, satisfactory professional, technical, or administrative experience in one or more of the following fields: program evaluation, contract…
Added 26 mins ago
Engineer-In-Charge
City of New York
New York City, NY
…management operations from contract award through closeout. You will lead a dedicated project team including Resident Engineers, Office Engineers, Inspectors, and Junior Engineers serving…
Added 28 mins ago
Sr. Computational Scientist/Engr.
Triton Systems, Inc.
Chelmsford, MA
…with fewer computational resources. You will guide a small technical team, coordinate with academic and industry collaborators, and work closely with a program manager to plan and execute…
Added 34 mins ago
Entry Level - Heavy Diesel Technician C
Republic Services
Mountain Home, ID
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 34 mins ago
Burley Inspector 3
Idaho Division of Human Resources
Burley, ID
Customer Assisted Inspection Program oversight: Provide technical oversight, support, and assistance regarding Federal and State laws, rules and regulations governing produce inspection…

Coinbase

Technical Program Manager, Knowledge Systems

Boston, MA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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