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Added 3 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Boise, ID
…customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role…
Added 3 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Boise, ID
…offerings at an important point in their evolution. As Portfolio Manager for Knowledge Suite and Pearson Live Training, you will help position these products at the center of enterprise…
Added 3 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Boise, ID
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 3 mins ago
Manager, Enterprise Communications & Channels
Amentum
Boise, ID
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 3 mins ago
M
Senior ALC Developer PART TIME
Maximus
Boise, ID
- Part-time
Provide technical leadership, coaching, guidance, and oversight to development teams; review work of others and ensure quality delivery.
Added 3 mins ago
EG
Program Manager
Eliassen Group
Boise, ID
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 9 mins ago
Deputy Operations Manager
Leidos
Mafb Gun Annx, AL
Establish operational priorities and drive continuous improvement initiatives that optimize processes, enhance service delivery, improve efficiency, and align operations with program…
Added 9 mins ago
Occupational Therapist - Education and Development Intervention Services (EDIS)
ERP International
Maxwell AFB, AL
…the Education and Development Intervention Services (EDIS) program of the 42 Medical Group at Maxwell AFB, AL. Apply online today and discover more about this exceptional employment…
Added 10 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Birmingham, AL
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 10 mins ago
Supervisor Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Huntsville, AL
Added 10 mins ago
Senior Software Product Owner (Agile SAFe)
Leidos
Huntsville, AL
…features, maintaining the team backlog, aligning with business and technical stakeholders, and ensuring delivery of high‑value, customer-focused solutions. This role requires strong…
Added 10 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Huntsville, AL
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 10 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Montgomery, AL
…customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role…
Added 10 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Montgomery, AL
…offerings at an important point in their evolution. As Portfolio Manager for Knowledge Suite and Pearson Live Training, you will help position these products at the center of enterprise…
Added 10 mins ago
M
Senior ALC Developer PART TIME
Maximus
Montgomery, AL
- Part-time
Provide technical leadership, coaching, guidance, and oversight to development teams; review work of others and ensure quality delivery.
Added 10 mins ago
Manager, Enterprise Communications & Channels
Amentum
Montgomery, AL
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 10 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Huntsville, AL
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 10 mins ago
EG
Program Manager
Eliassen Group
Montgomery, AL
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 15 mins ago
Senior Manager, Smart Buildings & Connected Environments - Remote (US)
AECOM
Kansas City, MO
AECOM is seeking a Senior Manager, Smart Buildings & Connected Environments to lead the development and delivery of technology-enabled building and workplace solutions across strategic…
Added 21 mins ago
Workplace Planning & Facilities Project Manager - Kansas City
Burns & McDonnell
Kansas City, MO
The Workplace Planning & Facilities Project Manager supports the planning, coordination, and execution of corporate workplace initiatives, primarily within Burns & McDonnell's Kansas City…
Added 21 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Jefferson City, MO
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 23 mins ago
Sr. Product Manager, Strategic Growth - Data Capture Technologies & Partnerships
Cardinal Health
Jefferson City, MO
The Data Capture Technologies & Partnerships Senior Product Manager executes against the product portfolio strategy for technology partnerships and owns the data capture technology roadmap…
Added 24 mins ago
Contract Manager
CACI International
Ypsilanti, MI
You will work closely with program leadership, capture teams, pricing, legal, procurement, and technical stakeholders across the four LOBs to identify risks early, craft balanced solutions,…
Added 24 mins ago
Staff Product Engineer
BorgWarner Inc.
Auburn Hills, MI
Provides technical leadership for groups of complex projects within the team environment involving concept creation, concept selection, design, test and development of potential products…
Added 24 mins ago
Engineering Group Manager - Seat Complete
General Motors
Warren, MI
The Seat Complete Engineering Group Manager (EGM) is the technical and people leader responsible for the successful development, integration, and delivery of complete seat systems across…

Coinbase

Technical Program Manager, Knowledge Systems

Montgomery, AL, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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