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Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3
Northrop Grumman
Huntsville, AL
…Test and Training Qualification/Training Infrastructure System Engineering Manager 3 . This position can be located in Roy, UT, Manhattan Beach, CA, or Huntsville, AL. Relocation assistance…
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Technical Program Manager, Knowledge Systems
Coinbase
Montgomery, AL
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
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Maximus
Montgomery, AL
- Part-time
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
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Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
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Montgomery, AL
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AI Operations Administrator - Gravitee - Remote US
SitusAMC
Montgomery, AL
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
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Senior ALC Developer
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Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Montgomery, AL
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
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Manager, Enterprise Communications & Channels
Amentum
Montgomery, AL
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Montgomery, AL
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
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Senior ALC Developer
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Huntsville, AL
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
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Data Analytics Program Mgr - Business Intelligence
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Montgomery, AL
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
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Electrician I (2nd shift) (Madison, Alabama (AL), US, 35756)
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…systems on manufactured products. Reporting to the Maintenance Manager, this job also can be assigned special projects to support factory safety, sustainability, growth, and…
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Product Manager, Team Digital Products
Eliassen Group
Montgomery, AL
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
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Program Manager
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Montgomery, AL
- $75 to $80 USD / hour
8-10+ years of Technology Program Management experience, preferably in data engineering projects.
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AECOM
Kansas City, MO
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
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ConvergeCONSUMER, FDE Sales & Delivery Lead_Products & Platforms
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…Development team, acting as the connector and de facto project manager as we roll out client access within the…
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…Development team, acting as the connector and de facto project manager as we roll out client access within the…
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Vice President, Cloud Platform Engineer
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+ Engineering & Leadership: Contribute as both an individual contributor and a mentor, guiding teammates within the Cloud Platform Engineering team.
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Global Compliance & Privacy Officer
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Loads & Dynamics Engineering Manager
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…position will report to the Airframe Integrity Team (AIT) Senior Manager on…
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Flight Engineering Manager (Guidance Navigation & Control))
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The Boeing Defense, Space & Security (BDS) team is seeking a Guidance, Navigation & Control Engineering Manager to join our MQ-25 program in Hazelwood, MO.
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Sr. Product Manager, Strategic Growth - Data Capture Technologies & Partnerships
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The Data Capture Technologies & Partnerships Senior Product Manager executes against the product portfolio strategy for technology partnerships and owns the data capture technology roadmap…
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Sr. Project Manager 10611MI-PM
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…and nationwide. Our client is looking for a Senior Project Manager to assist in supporting a multi-year high priority project. The candidate must be comfortable working in a fast paced,…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Lansing, MI, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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