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Added 2 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Kansas City, MO
+ Providing end user and customer support, including support to practitioners engaged in records management processes
Added 2 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Saint Louis, MO
+ Providing end user and customer support, including support to practitioners engaged in records management processes
Added 4 mins ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Manager is the owner of duties needed to support Customer project execution including leading projects end to end from briefing to media and creative development, timeline management,…
Added 4 mins ago
Division EHS Manager, HPD
PARKER HANNIFIN CORPORATION
Wickliffe, OH
…environment, health and safety (EHS).Will report to the general manager and work with their staff on a regular basis. In matters of EHS, will directly supervise Regional EHS Managers.…
Added 5 mins ago
Process Reliability Engineer
Austin Powder Co., Inc.
McArthur, OH
…contractors. The position reports directly to the Sr. Maintenance Manager located in McArthur, Ohio. Responsibilities and Duties * Works with a small team (production, technical,…
Added 5 mins ago
V
Assistant Manager
Valvoline
Rocky River, OH
- $21.25 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
Senior Manager - Project Program Management
CVS Health
Remote, United States
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award…
Added 5 mins ago
Mechanical Design Engineer – Next Generation Products
GE Aerospace
Evendale, OH
The NGP organization is responsible for the design, analysis, integration, and support of future military engine products. The NGP Design Engineer owns the design, development, and…
Added 5 mins ago
AH
GENERAL MANAGER 3
Accendra Health
MIAMISBURG, OH · SHARONVILLE, OH
- $111,313 to $118,993 USD / year
The General Manager (GM) is responsible for supporting sales efforts and will visit with HVT-high value customers and administration and efficient daily operation of the branch office,…
Added 5 mins ago
Administrative Assistant- Inspections & A&D
EMCOR Group
Fremont, OH
…strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen…
Added 5 mins ago
V
Assistant Manager
Valvoline
Ashland, OH
- $20.5 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
Branch Manager I
Woodforest National Bank
Defiance, OH
As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking…
Added 5 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Bowling Green, OH
- $16.5 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 5 mins ago
Senior Safety, Health, & Environment Specialist
Henkel
Delaware, OH
Manages and tracks safety team program progress and effectiveness Responsible for tracking and submitting regulatory permits and requirements.
Added 5 mins ago
Director, Sales Operations & Channel Management
Stanley Black and Decker
Elyria, OH
Lead sales operations, pricing support and channel management processes.
Added 5 mins ago
V
Assistant Manager
Valvoline
Sandusky, OH
- $21 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 5 mins ago
STR MGMT/OVERNIGHT ASST STORE LEADER
Kroger Family of Companies
Sandusky, OH
…overnight store environment focused on; associate experience, customer experience, total store in-stock and conditioned, friendly & caring behaviors, and retention. Be the subject matter…
Added 5 mins ago
Informatics Manager - Risk Adjustment
CVS Health
New Albany, OH
In this role, you will support the strategy, oversight, and valuation of vendors serving Medicare and Medicaid risk adjustment programs. The position evaluates vendor capabilities and…
Added 5 mins ago
Transmission Project Manager - Project Manager Principal
American Electric Power
New Albany, OH
Manage one or more intermediate and/or complex projects, up to the highest-level project complexity or a program area of projects, within a matrix team environment. Provide leadership,…
Added 5 mins ago
Lab/Facility Chemist I
Republic Services
Canton, OH
Participates in the generation of SOPs and Work Instructions (WI), under the supervision of the Laboratory Manager.
Added 5 mins ago
Merrill Advisor Development Program - Financial Advisor: Northeast Ohio Market
Bank of America
Pepper Pike, OH · Canton, OH
Added 5 mins ago
Senior Immunology Sales Specialist, Dermatology (Akron, OH) – Johnson & Johnson Innovative Medicine
J&J Family of Companies
Akron, OH
Johnson & Johnson Innovative Medicine, is recruiting for a Senior Immunology Sales Specialist, Dermatology to support the Akron, OH territory. Boundaries of territory include Sandusky,…
Added 5 mins ago
Security Manager, Journeyman
Diaconia, LLC
Dayton, OH
Job Type Full-time Description Diaconia is looking for a talented Security Manager, Journeyman to join our Amazing team! If you're looking to join a company that truly appreciates you and…
Added 6 mins ago
Luxury Fashion Manager - Jared Jewelers - Mall at Fairfield Commons
Signet Jewelers
Dayton, OH
The Luxury Fashion Manager is the category owner and brand activation leader for all Fashion merchandise within the store. This leader is accountable for driving category performance,…

Coinbase

Technical Program Manager, Knowledge Systems

Columbus, OH, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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