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Added 4 mins ago
Technical Delivery Manager - Digital Engineering
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Remote, United States
…products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This…
Added 5 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Auburn, ME
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 5 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Auburn, ME
- $152,000 to $222,000 USD / year
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Added 5 mins ago
TRANSPORTATION PROJECT MANAGER
Maine Turnpike Authority
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Added 5 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Augusta, ME
…customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role…
Added 5 mins ago
C
Program Manager, EBMS
CBRE
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- $105,000 to $115,000 USD / year
Be the EBMS technical SME to assist Amazon’sGeneral Construction Manager
Added 5 mins ago
Manager Strategic Risk Adjustment Programs
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Augusta, ME
…works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and…
Added 5 mins ago
Sr Sales Training Manager - East Coast Remote
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The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added 5 mins ago
Senior ALC Developer
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Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 5 mins ago
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Program Manager, RES (Risk Engineering Solutions)
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Augusta, ME
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 5 mins ago
Senior ALC Developer
Maximus
Augusta, ME
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 5 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Augusta, ME
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 5 mins ago
M
Senior ALC Developer PART TIME
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Augusta, ME
- Part-time
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 5 mins ago
Manager, Enterprise Communications & Channels
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The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 5 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Augusta, ME
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 5 mins ago
Data Center Facility Operations Area Director
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Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 5 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Augusta, ME
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 5 mins ago
EG
Program Manager
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Augusta, ME
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 10 mins ago
Industrial Account Manager – PNW
Stanley Black and Decker
MT
As an Industrial Account Manager, you’ll be part of our Industrial Sales team working as a remote/field employee in your assigned territory. You’ll get to:
Added 10 mins ago
Registered Nurse (Women's Health Nurse Manager)
Veterans Affairs, Veterans Health Administration
Fort Harrison, MT
Added 10 mins ago
Lead Ophthalmic Technician (.9)
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BILLINGS, MT
Under general supervision of the Manager, Clinical Coordinator, and/or Director, assists in the delivery of patient care. Works within the scope of licensure or certification. Applies…
Added 10 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Helena, MT
…customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role…
Added 10 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Helena, MT
…works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and…
Added 10 mins ago
C
Program Manager, EBMS
CBRE
Helena, MT
- $105,000 to $115,000 USD / year
Be the EBMS technical SME to assist Amazon’sGeneral Construction Manager
Added 10 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Helena, MT
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…

Coinbase

Technical Program Manager, Knowledge Systems

Helena, MT, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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