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Added 23 mins ago
Clinical Case Manager
Arrow Child and Family Ministries
Tyler, TX
The Clinical Case Manager is responsible for the treatment and coordination of services to foster children and their biological families in conjunction with the foster family.
Added 23 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Augusta, ME
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 23 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Augusta, ME
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 23 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Augusta, ME
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 23 mins ago
EG
Program Manager
Eliassen Group
Augusta, ME
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 28 mins ago
Clinical Program Manager RN - Hybrid
Providence St. Joseph Health
Billings, MT
The Clinical Program Manager RN is responsible for using the evidence, technology, and internal and external consultants, to manage, plan, develop, operationalize organizational needs, and…
Added 28 mins ago
EG
Program Manager
Eliassen Group
Helena, MT
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 28 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Helena, MT
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 28 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Helena, MT
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 28 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Helena, MT
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 33 mins ago
Site Engineer (Data Centers)
Jacobs
Saint Francisville, LA
…- for the seventh consecutive year - and a global leader in program management. Our Data Center and Advanced Manufacturing practice delivers complex, mission-critical facilities for…
Added 34 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Baton Rouge, LA
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 34 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Baton Rouge, LA
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 34 mins ago
EG
Program Manager
Eliassen Group
Baton Rouge, LA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 34 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Baton Rouge, LA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 43 mins ago
Assistant General Manager
Chipotle Mexican Grill
Fort Dodge, IA
…with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com…
Added 43 mins ago
W
Auto Care Center Service Manager
Walmart
MASON CITY, IA
- $20 to $33 USD / hour
…subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see…
Added 43 mins ago
Industrial Hygienist I/II - Ames National Laboratory
Iowa State University
Ames, IA
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Added 43 mins ago
Digital Agriculture Extension Lead
Iowa State University
Ames, IA
This role connects research and technology development with practical education for a wide range of audiences, from farmers to agricultural professionals. You will lead the strategy,…
Added 43 mins ago
Facilities Construction Manager III
Iowa State University
Ames, IA
Position Title:Facilities Construction Manager III
Added 43 mins ago
Facilities Project Manager III
Iowa State University
Ames, IA
Position Title:Facilities Project Manager III
Added 43 mins ago
Postdoctoral Research Associate in Mathematical Biology
Iowa State University
Ames, IA
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Added 43 mins ago
Postdoctoral Researcher in Analysis and PDEs
Iowa State University
Ames, IA
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Added 43 mins ago
EG
Program Manager
Eliassen Group
Des Moines, IA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 43 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Des Moines, IA
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Helena, MT, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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