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Added 7 mins ago
Store Assistant Manager
Circle K
Martinsville, VA
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 7 mins ago
Special Events Coordinator
City of San Luis
San Luis, AZ
Added 7 mins ago
Trainmaster -5+ years work experience in railroad industry/supervisory duties required.
Genesee & Wyoming
Parker, AZ
Partner with the General Manager and Human Resources on hiring and employee relations according to policies when necessary
Added 7 mins ago
BH
Solution Architect
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Added 7 mins ago
BH
Outpatient Complex Coder
Banner Health
Remote, United States
- $27.35 to $41.03 USD / hour
…training by both the Banner Coding Education team and your hiring manager, with continued support throughout your career…
Added 7 mins ago
SECRETARY
State of Arizona
LAKE HAVASU CITY, AZ
Categories: Administrative Support/Customer Service
Added 7 mins ago
ES
Assistant Store Manager
Extra Space Storage
Oro Valley, AZ
- $16.85 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 7 mins ago
SC
Cook - Part Time
Sun Communities
Casa Grande, AZ
- $17 USD / hour
- Part-time
Performs shift opening and closing duties as assigned by the Restaurant Manager such as starting equipment and cleaning of refrigeration units, grill and surrounding area, as well as other…
Added 7 mins ago
SC
Cook
Sun Communities
Casa Grande, AZ
- $17 USD / hour
Performs shift opening and closing duties as assigned by the Restaurant Manager such as starting equipment and cleaning of refrigeration units, grill and surrounding area, as well as other…
Added 7 mins ago
Retail Merchandising & Inventory Supervisor
Staples
Prescott, AZ
…Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching. You will be collaborative and inclusive in helping our customers while being…
Added 7 mins ago
Maintenance Supervisor, Multifamily
Cushman & Wakefield
Prescott, AZ
The Maintenance Supervisor responds to our resident's service request and is instrumental in helping Cushman and Wakefield deliver superior customer service to our residents.
Added 7 mins ago
Customer Service Representative 4
State of Arizona
SURPRISE, AZ
…volume of transactions with minimal errors; assist in complex customer transactions, inquiries and complaints that require extensive knowledge in field office transactions; provide training…
Added 7 mins ago
Retail Sales Merchandiser - Grocery
Acosta Group
GILBERT, AZ
Communicate daily with your direct manager via phone, text, and email to proactively address store and market challenges
Added 7 mins ago
Associate Director Registered Nurse Medical Oncology
Banner Health
Gilbert, AZ
…more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability…
Added 7 mins ago
WF
Sr. Lead Digital Product Management - CBL Deposit Payments
Wells Fargo
CHANDLER, AZ
- $175,000 to $305,000 USD / year
Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CBL Deposit Payments Group. This role reporting…
Added 7 mins ago
Program Business Operations Manager 2
Northrop Grumman
Chandler, AZ
The Program Business Operations Manager 2 will partner with the Program and Functional Managers to manage all financial, schedule, contractual, and proposal and aspects of the program to…
Added 7 mins ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…
Added 7 mins ago
Systems Operations Manager - Platform Front Line
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
Added 7 mins ago
MI
Full Time Nabisco Merchandiser/Order Writer
Mondelez International
Scottsdale, AZ
- $17.5 to $18.5 USD / hour
- Full-time
Follow the daily schedule set by the merchandising manager to ensure the most efficient in-store service.
Added 7 mins ago
Assistant Manager
Kneaders Bakery & Cafe
Mesa, AZ
Kneaders Bakery & Cafe is currently looking for a talented full or part-time Hourly Assistant Manager who is as passionate about food quality, customer service, & community as we are at…
Added 7 mins ago
AU
Security Guard - Active Patrol
Allied Universal
Tempe, AZ
- $25 USD / hour
…help deter security-related incidents, and provide exceptional customer service and communication. You will support a welcoming environment for employees, customers, and visitors while…
Added 7 mins ago
AU
Security Officer – Concierge
Allied Universal
Tempe, AZ
- $25 USD / hour
The Security Professional – Concierge requires strong customer service, administrative, and organizational skills, as well as working knowledge of Microsoft Suite. The Security Professional…
Added 7 mins ago
Clinical Procedure Supply Coordinator
Banner Health
Tucson, AZ
…the American Nurses Credentialing Center’s Magnet Recognition Program® for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of…
Added 7 mins ago
AE
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…Technology Services, you’ll join a 10-week Summer Internship Program and contribute to real-world technology projects that help teams explore, build, test, and responsibly scale AI-enabled…
Added 7 mins ago
SG
Merchandiser II - Convenience Stores (Phoenix, AZ)
Southern Glazer's Wine and Spirits
Phoenix, AZ
- $18.5 USD / hour
…a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Phoenix, AZ, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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