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Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…case-handling standards with a continuous focus on speed and quality, and acts as a mentor to other Technical Support Engineers. Ensures that all customer interactions reflect a commitment…
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Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system…
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Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager (TPM) to drive end-to-end execution of the Web IQ developer experience and customer platform programs in partnership with the AI…
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Principal Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Principal Software Engineering Manager to lead an engineering team responsible for defining, building, and evolving the foundational capabilities of the Perception…
Added 9 mins ago
Operations Specialist (2nd Shift) (59226)
Marleylilly
Greer, SC
…fulfill orders for Marleylilly customers while maintaining high-quality…
Added 9 mins ago
Operations Specialist (1st Shift) (59225)
Marleylilly
Greer, SC
…fulfill orders for Marleylilly customers while maintaining high-quality…
Added 10 mins ago
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Program Manager
GPAC
Charlotte, NC
- $90,000 to $125,000 USD / year
A medical device manufacturer specializing in injection molded components needs a Program Manager to lead customer programs from concept through commercialization in a regulated life…
Added 10 mins ago
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R&D Project Manager
GPAC
Charlotte, NC
- $100,000 to $160,000 USD / year
A medical device manufacturer specializing in injection molded components needs an R&D Project Manager to own customer programs for Class II and Class III medical devices from concept and…
Added 11 mins ago
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Steel Erection Project Manager
GPAC
Prosper, TX
- $105,000 to $140,000 USD / year
…Project Management department. Committed to delivering high-quality projects on time and within budget while maintaining the highest standards of safety and compliance. Headquartered in…
Added 15 mins ago
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Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
…and developers and ensuring the successful delivery of high-quality software products. The Lead Software Engineer will play a key role in driving the execution of our software development…
Added 21 mins ago
Arts and Crafts Programs Manager
Air Combat Command
Holloman AFB, NM
Added 21 mins ago
Inert Process Engineering First Line Manager (Manufacturing Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
The successful First Line Manager will provide effective personnel management while leading Process Engineering activities. Process Engineering is tasked with the development,…
Added 21 mins ago
MC&A Manager 3
Los Alamos National Laboratory
Los Alamos, NM
MC&A Site Operations Manager 3 (Material Control & Accountability Manager)
Added 21 mins ago
Human Resources Manager 2
Los Alamos National Laboratory
Los Alamos, NM
Process Improvement and Risk Management: Experience applying root-cause analysis, process mapping, quality assurance, and compliance monitoring across multiple interdependent programs.
Added 21 mins ago
Radiation Protection Manager 4 (Group Leader)
Los Alamos National Laboratory
Los Alamos, NM
Reporting to the Radiation Protection Institutional Programs (RPP) Division Leader and serving as a member of the RPP Division management team, the Radiation Protection Services (RPP-SVS)…
Added 21 mins ago
Science/Engineering Program Manager 2/3
Los Alamos National Laboratory
Los Alamos, NM
The Science/Engineering Program Manager provides dedicated programmatic leadership and coordination for the V-14 Data Analysis Team's portfolio of scientific, engineering, software, and…
Added 21 mins ago
Production Control Specialist 1/2
Los Alamos National Laboratory
Los Alamos, NM
Ensure proper maintenance and special handling of quality-affecting items.
Added 21 mins ago
Quality Product Verifier (Quality Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
Join the Weapons Production Directorate at Los Alamos National Laboratory (LANL) as a Quality Engineer focusing on Quality Product Verification. LANL is a multidisciplinary research…
Added 21 mins ago
LPN Licensed Practical Nurse
Horizon Services, Inc.
Albuquerque, NM
…provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth,…
Added 21 mins ago
Directed Energy Materials Planning and Production Control Manager
AeroVironment
Albuquerque, NM
…objectives, engineering requirements, customer commitments, quality standards, and financial targets. The manager partners closely with Engineering, Program Management, Operations, Supply…
Added 24 mins ago
GE
Principal Technical Product Manager, Data & Platform
General Electric Company
United States
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 27 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Providence, RI
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 29 mins ago
Fleet Maintenance Manager – Waste Pro – Heavy Duty Diesel – West Palm Beach, FL
Waste Pro
West Palm Beach, FL
Fleet Maintenance Manager – Waste Pro – Heavy Duty Diesel & CNG – West Palm Beach, FL
Added 31 mins ago
Sr Clinical Project Manager
BD (Becton, Dickinson and Company)
Sparks, MD
…around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing…
Added 31 mins ago
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Director 2, Business Analytics
Sodexo
NORTH BETHESDA, MD
- $134,640 to $209,110 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…

Coinbase

Technical Program Manager, Knowledge Systems

Santa Fe, NM, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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