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Added 3 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
…classification typically reports to The Software Development Program Manager within the Information Technology…
Added 7 mins ago
Store Manager - Kay Jewelers - Town Square Las Vegas
Sterling Jewelers Inc.
Las Vegas, NV
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Added 7 mins ago
Store Manager - Kay Jewelers Outlet - Tanger Outlet Center - Locust Grove
Sterling Inc
Locust Grove, GA
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Added 9 mins ago
Arts and Crafts Programs Manager
Air Combat Command
Holloman AFB, NM
Added 9 mins ago
Maintenance Program Manager for Stationary Equipment (Program Manager 1/2)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the Program Manager 1/2, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the…
Added 9 mins ago
Inert Process Engineering First Line Manager (Manufacturing Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
The successful First Line Manager will provide effective personnel management while leading Process Engineering activities. Process Engineering is tasked with the development,…
Added 9 mins ago
Weapons Product Definition Deputy Group Leader (R&D Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
…execute work scope, and the ability to collaborate broadly across program and organizational…
Added 9 mins ago
Work Execution Manager (Maintenance Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
As the Work Execution Manager (WEM), you will provide technical leadership and day-to-day management for the Workplace Experience work execution team. This highly visible position requires…
Added 9 mins ago
Earth & Environmental Sciences Deputy Division Leader (R&D Manager 5)
Los Alamos National Laboratory
Los Alamos, NM
…division and directorate in institutional-level science and program planning. The selected individual will help lead the management team, enabling program execution and technical…
Added 9 mins ago
MC&A Manager 3
Los Alamos National Laboratory
Los Alamos, NM
MC&A Site Operations Manager 3 (Material Control & Accountability Manager)
Added 9 mins ago
Manager of Projects 3
Los Alamos National Laboratory
Los Alamos, NM
…eligible for shift differential pay when assigned by their manager. Shift/weekend assignment are at the discretion of the…
Added 9 mins ago
CA
Senior Manager, Upward Mobility
CAPITAL AREA FOOD BANK
Washington, DC
- $86,300 to $116,800 USD / year
The Senior Manager of Upward Mobility plays a critical role in advancing the Capital Area Food Bank’s mission and strategic priorities by managing and growing CAFB’s Upward Mobility work, a…
Added 9 mins ago
Human Resources Manager 2
Los Alamos National Laboratory
Los Alamos, NM
Added 9 mins ago
Radiation Protection Manager 4 (Group Leader)
Los Alamos National Laboratory
Los Alamos, NM
…standards of implementation of the LANL Radiation Protection Program using cost effective strategies. You will help develop and achieve RPP Division organizational goals for programmatic,…
Added 9 mins ago
Science/Engineering Program Manager 2/3
Los Alamos National Laboratory
Los Alamos, NM
The Science/Engineering Program Manager provides dedicated programmatic leadership and coordination for the V-14 Data Analysis Team's portfolio of scientific, engineering, software, and…
Added 9 mins ago
Radiation Protection Team Leader (Radiation Protection Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
…systems required for maintaining and enhancing an effective RP…
Added 9 mins ago
Control Account Manager (Science-Engineer Program Manager 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As a Science-Engineer Program Manager 2-3 (SE-PM 2-3) within the Associate Laboratory Directorate for Weapons Production (ALDWP) you will manage control accounts within the Plutonium…
Added 9 mins ago
Quality Product Verifier (Quality Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
In addition to the above duties, you will participate in the Training Staff Qualification Program (TSQP) to administer assurance training to support employees obtaining qualifications,…
Added 9 mins ago
Machine Operator/C/O Specialist 2nd shift
Vitality Works Inc
Albuquerque, NM
Communicates with Encapsulation Technician II and III, Production Manager and/or QA to improve operations, quality and team performance.
Added 9 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Albuquerque, NM
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 9 mins ago
LPN Licensed Practical Nurse
Horizon Services, Inc.
Albuquerque, NM
Cover management responsibilities in absence of program manager.
Added 9 mins ago
Sr Learning Manager
Cengage Group
Albuquerque, NM
The Cengage Work Editorial and Learning Team develops a content and program investment strategy specific to the Healthcare and Trades portfolio. This strategy sets the global standard for…
Added 9 mins ago
Directed Energy Materials Planning and Production Control Manager
AeroVironment
Albuquerque, NM
…inventory levels, and manufacturing schedules are aligned with program objectives, engineering requirements, customer commitments, quality standards, and financial targets. The manager…
Added 9 mins ago
R&D Manager, Computational Multiscale, Onsite
Sandia National Laboratories
Albuquerque, NM
Program management for projects within the Advanced Simulation & Computing (ASC) program
Added 9 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Santa Fe, NM
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…

Coinbase

Technical Program Manager, Knowledge Systems

Santa Fe, NM, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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