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Technical Program Manager, Knowledge Systems
Coinbase
Providence, RI
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added just now
Sr Technical Program Manager, Consolidation Program
Cengage Group
Providence, RI
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 1 min ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Providence, RI
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 1 min ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Providence, RI
…with those teams, and design and build of enterprise security infrastructure remains with Information Security Architecture and Engineering. The Administrator does not set or self-attest…
Added 4 mins ago
Cloud Security Administrator
Leidos
Adelphi, MD
If you're passionate about AWS security, vulnerability management, and protecting critical defense infrastructure , this is an opportunity to apply your expertise to a mission that matters.
Added 5 mins ago
Program Manager w/Public Trust
TekSynap
Suitland, MD
We are seeking a Program Manager to support a federal agency. Lead all contract operations supporting a large federal enterprise infrastructure and end-user support environment. Serve as…
Added 5 mins ago
Unarmed Security Guard - Maryland (Montgomery County) (Operations)
BTI Security
Rockville, MD
Added 5 mins ago
Data Center Manager Nights, Data Center Operations
Amazon
Frederick, MD
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical…
Added 5 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Annapolis, MD
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added 5 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Annapolis, MD
…with those teams, and design and build of enterprise security infrastructure remains with Information Security Architecture and Engineering. The Administrator does not set or self-attest…
Added 5 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Baltimore, MD
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 9 mins ago
COMSEC Responsible Officer (CRO) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
GDIT is seeking an individual to fill a position as a COMSEC Manager/Alternate as part of our Operations and Maintenance team. Individual will be responsible for supporting day-to-day…
Added 13 mins ago
COMSEC Responsible Officer (CRO) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
GDIT is seeking an individual to fill a position as a COMSEC Manager/Alternate as part of our Operations and Maintenance team. Individual will be responsible for supporting day-to-day…
Added 17 mins ago
T
Sr Manager, Information Security (Bilingual in Chinese)
TransGlobal
Diamond Bar, CA
- $120,000 to $150,000 USD / year
The Sr Manager, Information Security leads the company's global IT infrastructure, cybersecurity, and US-based vendor and services management. Reporting to the CTO, this role owns the…
Added 17 mins ago
T
Sr Manager, Information Security (Bilingual in Chinese)
TransGlobal
Monrovia, CA
- $120,000 to $150,000 USD / year
The Sr Manager, Information Security leads the company's global IT infrastructure, cybersecurity, and US-based vendor and services management. Reporting to the CTO, this role owns the…
Added 19 mins ago
Health System Specialist
Veterans Affairs, Veterans Health Administration
Fayetteville, NC
Added 20 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Raleigh, NC
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 20 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Raleigh, NC
…professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of…
Added 20 mins ago
Systems Administrator – Kiteworks
SitusAMC
Raleigh, NC
Gather and document system requirements across project teams and support the infrastructure build, cutover, and transition of new products and services into post-launch operations…
Added 20 mins ago
Sheet Metal Mechanic
EMCOR Group
Raleigh, NC
Maintain daily communication with your direct supervisor. Take direction from construction manager, foreman, and/or lead mechanic.
Added 20 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Raleigh, NC
…with those teams, and design and build of enterprise security infrastructure remains with Information Security Architecture and Engineering. The Administrator does not set or self-attest…
Added 20 mins ago
Accounting Projects & Integration Manager
EMCOR Group
Raleigh, NC
Southern Industrial Constructors, INC. is hiring for a Accounting Projects & Intergration Manager in the Raleigh, NC location. The Accounting Projects & Integration Manager leads strategic…
Added 20 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Charlotte, NC
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added 20 mins ago
DevOps Engineer III
Deloitte
Raleigh, NC · Charlotte, NC
4+ years of experience using infrastructure as code tools, such as Terraform, AWS CloudFormation, or Azure Resource Manager
Added 20 mins ago
Infrastructure Engineering Manager (Mainframe Database)
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking an Infrastructure Engineering Manager (Mainframe Database) to lead teams responsible for Db2 and IMS database engineering, infrastructure, administration, and…

Coinbase

Technical Program Manager, Knowledge Systems

Charlotte, NC, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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