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Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Bismarck, ND
…internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer…
Added 2 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Fargo, ND
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 2 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Fargo, ND
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 2 mins ago
Sr Program Manager, Higher Ed Disciplines
Cengage Group
Fargo, ND
We are looking for an accomplished and dedicated Sr. Program Manager to join our team. Cengage is accelerating how we bring new innovations and capabilities to our Higher Education…
Added 2 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Bismarck, ND
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 2 mins ago
EM
Entegral Data Analyst Sr.
Enterprise Mobility
Bismarck, ND
- $101,500 to $124,400 USD / year
Collaborate with product and engineering teams to optimize data structures and standards for data ingestion
Added 2 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Bismarck, ND
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 2 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Currently we are hiring a dynamic and driven Technical Delivery Manager - Digital Engineering to lead cross-functional engineering teams tasked with creating best in class experiences…
Added 2 mins ago
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Program Manager, EBMS
CBRE
Bismarck, ND
- $105,000 to $115,000 USD / year
…(EBMS) to support our client’s Global Realty Building Design &Engineering. The candidate will be responsible for managing several workstreamsto improve BMS Delivery and align with our…
Added 2 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Bismarck, ND
…incentive model design; governance and decision rights; process engineering, and metrics design. The incumbent works closely with senior/executive leadership, Physicians and technical staff…
Added 2 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Bismarck, ND
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
Added 2 mins ago
Construction Manager, Retail
Meta
Bismarck, ND
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Bismarck, ND
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 2 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Bismarck, ND
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 2 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Bismarck, ND
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 2 mins ago
Manager, Enterprise Communications & Channels
Amentum
Bismarck, ND
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
Added 2 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Bismarck, ND
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 2 mins ago
DC
Sr. Project Manager - Digital / IT (SDLC Methodologies, Life Science)
Danaher Corporation
Fargo, ND
- $95,000 to $130,000 USD / year
The Senior Project Manager is responsible for the success of large strategic projects. As needed, they may also provide management for a small program and will be responsible for planning,…
Added 2 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Bismarck, ND
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 5 mins ago
Materials Manager
U.S. ORDNANCE INC
McCarran, NV
Added 5 mins ago
SE
Grid Technologies Industrial Sales & Account Manager - Western Region (US)
Siemens Energy
NV
- $100,000 to $200,000 USD / year
Bachelor’s degree or higher required. Bachelor's in Engineering or Business Administration preferred.
Added 5 mins ago
Safety & Maintenance Tech II
Chart Industries
Sparks, NV
Performs special duties as assigned by Supervisor/Manager
Added 5 mins ago
Industrial Painter
Chart Industries
Sparks, NV
· Other duties and responsibilities as assigned by manager
Added 5 mins ago
Sr. Program Manager
Panasonic North America
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Program Manager ? Then we're looking for you! Check out the job description and apply now! Put…
Added 5 mins ago
Project Manager
Panasonic North America
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Project Manager ? Then we're looking for you! Check out the job description and apply now! Put…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Concord, NH, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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