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OPC Marketing Manager (Face to Face) | Sports Illustrated Resorts - Icon Park
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+ Wellness program (subject to provider availability)
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Nationwide Traveling Mechanical Project Manager
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Nationwide Traveling Mechanical Project Manager
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Lead and communicate with engineering, VDC (BIM), schedulers, field staff, customers, and subcontractors
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Retail Sales - Lead Associate II (Key Holder)
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Added 1 min ago
AB
Staff Global Supply Chain Manager
Arc Boat Company
Torrance, CA
- $190,000 USD / year
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Added 2 mins ago
QA/QC Manager - Federal Construction
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…scale of government work calls for someone who can run a CQC program with discipline and consistency. In this role, you will keep projects compliant, organized, and moving…
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Nationwide Traveling Mechanical Project Manager
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South Bend, IN
Lead and communicate with engineering, VDC (BIM), schedulers, field staff, customers, and subcontractors
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Regal Valencia 12 Part Time Team Lead (21+) - $20.50, Free Movies, Discounted Concessions!
Regal
Santa Clarita, CA
- Part-time
Have completed or in the process of completing the team lead training.
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Test Engineer - C
First Division Consulting
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Stafford, VA · Quantico, VA
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Program Manager - C
First Division Consulting
Stafford, VA · Quantico, VA
As the Program Manager, you lead FirstDiv’s team in support of a US Marine Corps program. As FirstDiv’s single execution point of contact, the PM coordinates delivery, staffing, and issue…
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Manpower, Personnel & Training Lead - C
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Integrated Product Support Lead - C
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Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel…
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TQ
Physician, Primary Care (North Hawaii Community Hospital, Big Island)
The Queen\'s University Medical Group
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- From $309,420 USD / year
…residents to ensure full compliance with ACGME institutional and program requirements. You will lead in the development, evaluation and refinement of the residency curriculum, clinical…
Added 3 mins ago
AL
Supply Technician Lead w/ 75% Travel
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The Supply Technician Lead is the Subject Matter Expert in support of the daily receipt, inspection, accountability, storage, and processing of Army equipment being turned in by units at a…
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Processing Deputy Team Lead
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The Processing Deputy Team Lead provides proactive management in identifying and anticipating problems and communicating to leadership prior to any adverse impact. The Deputy Team Lead must…
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Sales Manager (Full Time)
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Education “Advance You” Program, which helps you earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
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Shipping Supervisor
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Customer Service Lead SFB, CA Job 467.26
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Advanced Practitioner - Vein Clinic
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Program Director
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Added 7 mins ago
Financial Advisor - M&T Bank
Belmont, MA
Your career path should lead to real opportunity

Coinbase

Technical Program Manager, Knowledge Systems

Harrisburg, PA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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