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Added 1 min ago
Project Controls Manager
SLB
Houston
The Project Controls Manager is responsible for managing all project controls activities including planning, cost control, risk management, and reporting across Data Center projects. They…
Added 3 mins ago
Facilities & Maintenance Manager
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Superintendent 1 - Security Systems - Dallas, TX (Travel Required)
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sharp, and growth-oriented CFO, the FP&A Manager will serve as the
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Senior Manager, MSAT
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- Part-time
Interfaces daily with engineering manager and shift support staff.
Added 13 mins ago
Sr. Manager, Commercial Operations
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…career is fundamental to working at Dorman. Job Summary The Sr. Manager, Commercial Operations is responsible for leading the operational infrastructure that supports the Heavy Duty…
Added 13 mins ago
Sr. Manager, Commercial Operations
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…career is fundamental to working at Dorman. Job Summary The Sr. Manager, Commercial Operations is responsible for leading the operational infrastructure that supports the Heavy Duty…
Added 13 mins ago
Sr. Manager, Commercial Operations
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Colmar, PA
…career is fundamental to working at Dorman. Job Summary The Sr. Manager, Commercial Operations is responsible for leading the operational infrastructure that supports the Heavy Duty…
Added 13 mins ago
GV
Senior Manager - Engineering Capability & Transformation Leader (m/f)
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- $162,900 to $244,000 CAD / year
The Senior Manager - - Engineering Capability & Transformation Leader is the engineer behind the Talent & Skills workstream, one of five workstreams of Engineer 2030. This role is part of…
Added 13 mins ago
Process Engineer
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Added 13 mins ago
Senior Manager, Warehouse System Solutions
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Added 14 mins ago
Inventory planner ii - pa
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Payroll / Accounts Payable Specialist
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…consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized…
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Submarine Project Manager - Washington, D.C.
Serco
Abbottstown, PA · Orrtanna, PA · New Oxford, PA · Gettysburg, PA
5 years of experience (Experience with exposure in the areas of engineering/science management, operations research analysis, financial/cost analysis, as well as an expert level knowledge…
Added 14 mins ago
Regional Maintenance Manager
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Join our Reliability & Maintenance Engineering team and help keep Amazon's operations running smoothly across hundreds of countries. You'll work on maintaining and improving the robotics…
Added 14 mins ago
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Regional Pricing Manager
Eaton Corporation
Moon Township, PA
- $97,000 to $143,000 USD / year
Eaton Corporation Marketing & Commercial Operations Division is currently seeking a Regional Pricing Manager to join our team. This position can be based at our Arden, NC, Moon Township,…
Added 14 mins ago
NOVA Program Manager
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The AI & Technology Strategy & Enablement Manager leads the development and execution of the Service Operations technology, AI, automation, and innovation agenda. NOVA (New Operations Value…
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Manager, Distribution Network Strategy
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Horsham, PA
We are searching for the best talent for Manager, Distribution Network Strategy.
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Manager, Resource Strategy & Analytics
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Horsham, PA
We are searching for the best talent for Manager, Resource Strategy & Analytics.
Added 14 mins ago
Regional Sales Manager - LATAM
USSC
Exton, PA
…role in who we are as a company. Job Title: REGIONAL SALES MANAGER - LATAM Summary: The Regional Sales Manager - LATAM is responsible for leading and growing the Company's sales activities…
Added 14 mins ago
Customer Service Claims Manager
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…started back in 1874. Join us as a Customer Service Claims Manager Your main responsibilities The Customer Service Claims Manager is responsible for ensuring the accurate, timely and…
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Technical Product Manager - Salesforce CRM Platform
AmerisourceBergen
Conshohocken, PA

Coinbase

Technical Program Manager, Knowledge Systems

Harrisburg, PA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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