Jobs in the United States

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Added 4 mins ago
Accounts Payable Specialist
Rocket Lab Corporation
Long Beach, CA
…compliance, and reporting. They’re the ones who keep our financial operations in check, always thinking ahead and taking care to meet all of our financial, business, and government…
Added 6 mins ago
Underwriting Manager, Houston, AIGRM
AIG
Houston, TX
At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriting Manager to play your part in that transformation. It’s an opportunity to grow your skills and…
Added 6 mins ago
TF
Project Manager, Engineering
TreeHouse Foods, Inc.
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Clayton Homes Home Consultant - Odessa, TX
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Odessa, TX
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Assistant Operations Manager
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Advanced ATE Software Engineer
Honeywell Aerospace
Richardson, TX
You will report directly to our Engineering Manager, and you’ll work out of our Richardson, TX location on a 9/80 work schedule.
Added 7 mins ago
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District Manager
Driveline
Amarillo, TX
- $43,888 to $45,000 USD / year
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Added 7 mins ago
DIRECTOR of NUTRITION ( PROVIDENCE GRACE MEDICAL) LUBBOCK TX
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Lubbock, TX
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Industrial & Facilities Maintenance Tech III- 1st Shift 4x10 Schedule
Aerotek
Arlington, TX
- $30 to $35 USD / hour
Communicate regularly with the Facilities Manager and Operations leaders/team members regarding repair work status and its impact on operations.
Added 7 mins ago
Assistant Operations Manager
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Galveston, TX · Houston, TX
The Assistant Operations Manager reports to the Operations Manager and shares responsibility for leading all personnel and operations assigned to the Houston and Galveston terminals. The…
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Operations Manager - Fleet Services
TEKsystems
El Paso, TX
- $23 to $26 USD / hour
If you're looking for a role that can fast-track your career into leadership, this is it. We're hiring an Operations Manager to oversee fleet operations for a rapidly growing national…
Added 7 mins ago
IT Project Tech Lead / AI Program Manager - Vice President
Citigroup
Irving, TX
…and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the…
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Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
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A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering,…
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Vice President - Tesla Brand Manager
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As the Tesla Brand Manager in Chase Auto, you will drive brand strategy and execution across various customer touchpoints. You will be responsible for leading the development and…
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Full-Time Store Manager Trainee
ALDI Brand
Danville, VA
- $27.25 USD / hour
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Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
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Engineering Planner - Air Traffic Control
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Fort Worth, TX
Leidos' National Airspace System Integration Support Contract (NISC) program is seeking an experienced Air Traffic Control professional to support the Federal Aviation Administration (FAA)…
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Manager, Technology Product Management
American Airlines
Fort Worth, TX
As a Manager, Technology Product Management , you will help drive the strategy, design, and implementation of next-generation solutions. Not only will you lead a team, you will partner…
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Manager, Technology Product Management
American Airlines
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Sr Manager, IT Cybersecurity Data Protection
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…solutions that secure one of the world’s most complex global…
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Product Manager
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Remote, United States
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Added 7 mins ago
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Copy Writer
TEKsystems
San Antonio, TX
- $35 to $41 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 7 mins ago
Senior Test and Evaluation Manager
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Boeing Test and Evaluation (BT&E) is seeking a Senior Test and Evaluation Manager to join our team in San Antonio, TX .
Added 7 mins ago
Mid-Level Identity Product Manager
USAA
San Antonio, TX · Plano, TX
As a Mid-Level Identity Product Manager within USAA's Member Protection organization, you will help shape enterprise member identity management: how members are verified, how identity…
Added 7 mins ago
Third Party Relationship Manager Senior - Bank
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San Antonio, TX
As a dedicated Third Party Relationship Manager Senior, you will enable USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening…
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Manager, Transportation
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…driver and equipment performance, and adapting to fluctuating business volumes. Manage expenses effectively and respond proactively to operational changes in a dynamic…

Coinbase

Technical Program Manager, Knowledge Systems

Austin, TX, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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