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Interior Coordinator
Advocate Aurora Health, Inc.
United States
…minimum adverse effect on operations environment. Partner with support teams such as Information Systems, Telecommunications, Clinical Engineering, Clinical Informatics, Facilities,…
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Western Regional Sales Manager - FF
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Chicago, IL
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United States
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Senior AV Support Services Engineer
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- $30 to $34 USD / hour
…and thrive, and if you’re an Office Engineer ready to provide support on construction management contracts in Western Washington and committed to doing meaningful work, then this is your…
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Engineer-in-Training (EIT) - Land Development
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- $65,000 to $100,000 USD / year
Perform engineering calculations and assist with technical analysis
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Test Development Engineer
SiTime Corporation
United States
…across Design Verification (DV), Design for Test (DFT), Product Engineering, and production ATE to accelerate silicon bring-up and improve the efficiency and automation of test development.…
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Client Computing Engineer
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- $110,000 to $125,000 USD / year
level 3 support, desktop, windows, AD, Active Desktop, Entra ID, active directory, desktop engineering, powershell, windows 10
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Girls Tennis Head Coach - High School
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New Ulm, MN
- $4,409.6 to $4,960.8 USD / year
…access to numerous fine arts and athletic programs. Our Career Technical Education (CTE) Center provides invaluable opportunities in fields such as automotive, welding, manufacturing,…
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Provide internal and external client support for Apple Ads systems and technical tools
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Senior Project Manager
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Knoxville, TN
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Senior Integration Engineer - Rockwell Automation
Cross Technologies Inc.
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Technical Delivery & Delegation: Lead project development and remain accountable for the technical delivery of all project phases while managing the distribution of engineering tasks across…
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Process Engineer (Extrusion)
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Provide training and mentorship to colleagues on engineering processing techniques
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Software Development Engineer
Fortinet
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Participate in software design, code reviews, testing, and technical documentation.
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Conceptualize, demonstrate, and drive to completion innovative manufacturing processes to support high rate production targets
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Enterprise Architect
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Data Center Field Operations Technician (Jeffersonville, IN)
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Electrical Design Engineer
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Summerville, SC
- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
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Electrical Design Engineer
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- $90,000 to $125,000 USD / year
Documentation: Create and maintain Bills of Materials (BOMs), assembly drawings, and technical documentation.
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Sr Software Asset Specialist
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Lead the support of key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, general end users, contracting, and other…
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SQL Developer
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Louisville-Jefferson County, KY
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Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a comparable technical field
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EO/IR Engineer
Insight Global
Huntsville, AL
- $140,000 to $180,000 USD / year
Understanding of engineering test practices, technical analysis, and data evaluation

Coinbase

Technical Program Manager, Knowledge Systems

Washington, DC, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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