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Lead Associate - Client Service and Delivery
WTW
Tampa, FL
Lead Associate - Client Service and Delivery with Willis Americas Administration Inc. in Tampa, FL.
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Patient Services Representative (PSR) Lead - Urgent Care Clinic
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Milwaukee, WI
Functions as lead associate for clerical office operations.
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Lead Installation Technician - Electronic Security
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Lead Installation Technician - Electronic Security
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Lead Installation Technician - Electronic Security
Diversified
Cedar Rapids, IA
The Lead ESS Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients, as well as leading and overseeing the work…
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VR
Case Manager/Employment Specialist
Vocational Rehabilitation Specialists
Altamonte Springs, FL
- $22 to $27 USD / hour
Case Manager/Employment Specialist – Homeless Veterans' Reintegration Program (HVRP)
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AI Operations, Applied AI Research and Design Developer
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Collaborate closely with the Operations Product Manager to shape proposed solutions, acting as the technical expert to assess technical feasibility while adhering to responsible AI…
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Clinical Pharmacist IIA - Inv Drug Svcs
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Baltimore, MD
Join our team as a Clinical Pharmacist II A, within the Investigational Drug Service, reporting to the Manager (Oncology). In this role, you will collaborate with principal investigators…
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Sr Manager, Website Merch - Rejuvenation
Williams-Sonoma
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The Senior Manager, Web Merchandising leads strategy, performance improvement, and execution across multiple assigned categories on Rejuvenation.com. This role establishes seasonal…
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Partnerships Manager (SMB)
Vendelux
New York City, NY
- $120,000 to $140,000 USD / year
We're looking for a Partnerships Manager to grow and deepen our event organizer partner program. This is a strategic, hands-on individual contributor role: you'll personally own…
Added 2 mins ago
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Partnerships Manager (Mid-Market)
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New York City, NY
- $120,000 to $150,000 USD / year
We're looking for a Partnerships Manager to grow and deepen our event organizer partner program. This is a strategic, hands-on individual contributor role: you'll personally own…
Added 2 mins ago
Licensed Optical Manager - Market Street
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Process Engineer (Extrusion)
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Proven ability to lead teams in reducing inefficiencies such as scrap reduction/elimination
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General Manager
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KS
The primary role of the General Manager is to lead the entire store team to excellence in team member, guest, and financial outcomes, by overseeing daily operations of the store.…
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Clinic Director – BCBA
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Added 3 mins ago
KG
Special Studies Tech II (Fulltime/Day 8 hr. Shift)
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Environment Health & Safety Specialist
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…multiple manufacturing and operational sites, reporting to the EHS…
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PB
Personal Banker I (Full Time) - Ennis
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Talent Acquisition & Employee Experience Mana
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Dual Director of Sales
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Business Development Manager - NewStream Enterprises
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…who created the business literacy and open book management program “The Great Game of…
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Manager, Operations
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Perioperative Supervisor (Operating Room and Pre/Post-Op)
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…teams? Fairview is seeking a Perioperative Supervisor (RN) to lead our Operating Room and Pre/Post-Op teams at Woodwinds Hospital in Woodbury,…
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Medical Assistant Learner
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Pharmacy 340B Strategy & Reimbursement Operations Manager
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The Manager, Pharmacy 340B Strategy and Reimbursement Operations provides strategic leadership and operational oversight for Fairview Pharmacy Services' 340B reimbursement strategy, with…

Coinbase

Technical Program Manager, Knowledge Systems

Washington, DC, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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