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Lead Associate - Client Service and Delivery
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WTW is a leading global advisory, broking and solutions company that provides data-driven, insight-led solutions in the areas of people, risk and capital. Utilizing the global view and…
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Manager of Development & Events
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- $120,000 to $140,000 USD / year
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Partnerships Manager (Mid-Market)
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New York City, NY
- $120,000 to $150,000 USD / year
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General Manager
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Provides input to the development of product strategy and research and development of new and emerging products.
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Pharmacy 340B Strategy & Reimbursement Operations Manager
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The Manager, Pharmacy 340B Strategy and Reimbursement Operations provides strategic leadership and operational oversight for Fairview Pharmacy Services' 340B reimbursement strategy, with…
Added 6 mins ago
Lead Associate - Client Service and Delivery
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WTW is a leading global advisory, broking and solutions company that provides data-driven, insight-led solutions in the areas of people, risk and capital. Utilizing the global view and…
Added 9 mins ago
Distribution Outside Sales Rep - Boise, ID
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…generation, and long-term account goals which align with company strategy, vision, and…
Added 10 mins ago
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Associate, Employee Experience and Employee Listening
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- $85,000 to $95,000 USD / year
…that strengthen engagement and organizational culture through data-driven insights. Reporting to the Manager, Talent and Organizational Development, the Associate partners with HR…
Added 10 mins ago
AI Digital Product Sr Manager – Agentic Platform (REMOTE)
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Let’s do this. Let’s change the world. In this vital role you will be an AI Digital Product Sr Manager within Enterprise AI & Data Science to lead the strategy, execution, and evolution of…
Added 10 mins ago
Technical Program Manager, Knowledge Systems
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Washington, DC
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 10 mins ago
Pharmacy Intern
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Richmond, VA · Atlanta, GA · Indianapolis, IN · St. Louis, MO · Winston-Salem, NC · Cincinnati, OH · Mason, OH
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 10 mins ago
Intern (US)
Elevance Health
Richmond, VA · Atlanta, GA · Indianapolis, IN · St. Louis, MO · Winston-Salem, NC · Cincinnati, OH · Mason, OH
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
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Project Manager 4 (Project Manager/SRE)
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Developed a data lake strategy and analytics tools that enabled business partners to access trend insights, improve change management, and support user adoption.
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Maintaining complete and detailed files and providing the Team Leader and/or Manager with requested data and records in a timely manner.
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Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
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Vice President, Cloud Platform Engineer
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Manager Strategic Risk Adjustment Programs
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Strategic Partner Manager, Wearables
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Product Manager (Research Computing Platform) onsite
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We are seeking a Senior Product Manager to lead the strategy and development of a cloud-based research computing platform.

Coinbase

Technical Program Manager, Knowledge Systems

Washington, DC, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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