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Lead Installation Technician - Electronic Security
Diversified
Boydton, VA
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits,…
Added just now
Lead Installation Technician - Electronic Security
Diversified
Mount Pleasant, WI
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits,…
Added just now
Lead Installation Technician - Electronic Security
Diversified
Cedar Rapids, IA
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits,…
Added just now
Business Title Care Manager Registered Nurse
The Charlotte-Mecklenburg Hospital Authority
Charlotte, NC
Ability to work productively and effectively in a complex environment that includes multiple changing priorities.
Added 1 min ago
AI Operations, Applied AI Research and Design Developer
Apple
Cupertino, CA
Collaborate closely with the Operations Product Manager to shape proposed solutions, acting as the technical expert to assess technical feasibility while adhering to responsible AI…
Added 2 mins ago
Sr Manager, Website Merch - Rejuvenation
Williams-Sonoma
Portland, OR
The Senior Manager, Web Merchandising leads strategy, performance improvement, and execution across multiple assigned categories on Rejuvenation.com. This role establishes seasonal…
Added 2 mins ago
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Partnerships Manager (SMB)
Vendelux
New York City, NY
- $120,000 to $140,000 USD / year
We're looking for a Partnerships Manager to grow and deepen our event organizer partner program. This is a strategic, hands-on individual contributor role: you'll personally own…
Added 2 mins ago
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Partnerships Manager (Mid-Market)
Vendelux
New York City, NY
- $120,000 to $150,000 USD / year
We're looking for a Partnerships Manager to grow and deepen our event organizer partner program. This is a strategic, hands-on individual contributor role: you'll personally own…
Added 2 mins ago
Clinic Director – BCBA
MetroEHS Pediatric Therapy
Chambersburg, PA
…functional outcomes for clients and their families. By embracing complex needs with play, acceptance, and joy, we empower clients and their families to achieve connection, engagement, and…
Added 3 mins ago
PB
Personal Banker I (Full Time) - Ennis
PROSPERITY BANK
Ennis, TX
- Full-time
Keeps Banking Center Manager informed of area activities and significant problems.
Added 4 mins ago
Medical Laboratory Technician
Fairview Health Services
Minneapolis, MN
Performs a wide variety of complex diagnostic and therapeutic testing:
Added 4 mins ago
Medical Laboratory Technician
Fairview Health Services
Minneapolis, MN
Performs a wide variety of complex diagnostic and therapeutic testing:
Added 4 mins ago
Pharmacy 340B Strategy & Reimbursement Operations Manager
Fairview Health Services
Shoreview, MN
The Manager, Pharmacy 340B Strategy and Reimbursement Operations provides strategic leadership and operational oversight for Fairview Pharmacy Services' 340B reimbursement strategy, with…
Added 4 mins ago
Sr Project Manager
Sonepar
Sulphur, LA
Significant experience in project management, with a track record of successfully leading complex projects.
Added 4 mins ago
Human Resources Manager
WESTERN SMOKEHOUSE PARTNERS
Shelley, ID
…Western Smokehouse Partners is looking for a Human Resources…
Added 4 mins ago
Sr. Go-To-Market Manager
CHERVON NORTH AMERICA INC
Mooresville, NC
The Senior Go-to-Market Manager is a strategic and hands-on leader responsible for translating the Chervon Lowe's business strategy into an integrated, actionable, and executable commercial…
Added 4 mins ago
Finance Manager
Expedia, Inc.
WA
Growth Marketing Finance is looking for a Finance Manager to join its Financial Planning & Analysis team, serving as the finance business partner for Expedia Group's Brand Awareness…
Added 5 mins ago
IT Field Solutions Engineer II
Meriton
Hillside, IL
Reports to: Senior Manager, IT Field Solutions
Added 5 mins ago
Manufacturing Engineering and Automation Manager
Decatur, IL
As the Manufacturing Engineering Manager and Automation Manager in Decatur, IL, you will work closely with operations and product leaders to align automated manufacturing systems,…
Added 5 mins ago
Senior Manager, US Domestic Tax Planning & Technical
TX · East Peoria, IL
As a Senior Manager, U.S. Domestic Tax Planning & Technical, you will be the technical advisor on Caterpillar’s most significant U.S. income tax matters, including complex tax positions,…
Added 5 mins ago
Manager Production- 2nd Shift
Lafayette, IN
The Large Engine Center in Lafayette, IN has a 2nd shift Manager Production role which oversees and coordinates the activities of a more complex production line, prepares schedules,…
Added 5 mins ago
Electro-Mechanical Technician III
ICON
Austin, TX
This role will report to our Manager, Manufacturing Production and will be based at our Austin, TX campus.
Added 5 mins ago
Senior Manager, Ethics, Compliance & Responsible Sourcing
Cole Haan
Greenland, NH
TITLE: Senior Manager, Ethics Compliance & Responsible Sourcing
Added 5 mins ago
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Administrative Assistant
Raftelis
Charlotte, NC
- $63,000 to $84,000 USD / year
Raftelis partners with local governments and utilities to solve their most complex challenges. Over the last year, we've worked with more than 700 organizations across the full spectrum of…
Added 6 mins ago
MH
Pod Engagement Specialist
Monogram Health
Remote, United States
- $25 to $29 USD / hour
…or re-engagement tactics. Reports directly to the POD Market Manager and takes direction from POD leadership. Regularly interacts with peers, colleagues in other departments, Pod leadership…

Coinbase

Technical Program Manager, Knowledge Systems

Washington, DC, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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