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MH
Head of Risk Management & Security
Minnesota Historical Society
St Paul, MN
- $86,840 to $108,550 USD / year
BENEFITS: Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional…
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Project Manager
Therma
Salt Lake City, UT
Therma is coming to Salt Lake City, and we're looking for the Project Manager who will help lead the way! This is a rare chance to get in early with a growing mechanical contractor and help…
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Regional Career Services Representative
ROSS EDUCATION HOLDINGS INC
Grand Rapids, MI
Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student Experience
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Head Universal Banker, Rancho Cucamonga Branch
Citibank, N.A.
United States
Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
Added 1 min ago
PN
Manager, Sourcing and Procurement
pladis North America, Inc
United States
- $116,372 to $145,465 USD / year
The Senior Manager will lead complex sourcing initiatives and commercial negotiations, develop strategic supplier partnerships, challenge existing ways of working, and use market…
Added 1 min ago
PN
HR Generalist
pladis North America, Inc
United States
- $65,000 to $85,000 USD / year
Lead Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that encourages empowerment, quality, productivity and standards, goal…
Added 1 min ago
SO
Service Manager - Bus Service Center Operations - 60027327
State of South Carolina
West Columbia, SC
- $46,206 to $78,540 USD / year
The South Carolina Department of Education is seeking an experienced, solutions-oriented Service Manager to lead daily school bus maintenance and repair operations within an assigned…
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Apple Valley, MN
Assist with team member management and provide backup support to Club Manager as needed.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Mankato, MN
Assist with team member management and provide backup support to Club Manager as needed.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Rosemount, MN
Assist with team member management and provide backup support to Club Manager as needed.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Shakopee, MN
Assist with team member management and provide backup support to Club Manager as needed.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
West St. Paul, MN
Assist with team member management and provide backup support to Club Manager as needed.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Marshield, WI
Assist with team member management and provide backup support to Club Manager as needed.
Added 1 min ago
Overnight
Planet Fitness - PF Baseline Fitness
Rosemount, MN
· Report broken amenities or equipment such as toilets, showers, hair dryers, gym equipment etc. to Club Manager/Manager in Training/Team Lead.
Added 1 min ago
Opener
Planet Fitness - PF Baseline Fitness
Shakopee, MN
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Added 1 min ago
Customer Service Representative Nights and Weekend
Planet Fitness - PF Baseline Fitness
West St. Paul, MN
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Added 1 min ago
Project Manager – Technical and Field Operations
Draganfly Innovations, Inc.
Remote, United States
The ideal candidate is an experienced project manager with the technical aptitude to work effectively alongside engineering and technical teams without needing to serve as the subject…
Added 1 min ago
PB
Team Manager/ Assistant Manager Full Time
Panera Bread
Nicholasville, KY
- Full-time
Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements…
Added 1 min ago
PB
Team Manager - Assistant Manager Full Time
Panera Bread
Columbus, IN
- Full-time
Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements…
Added 1 min ago
Team Manager
Panera Bread
Jefferson City, MO
Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements…
Added 1 min ago
Team Manager
Panera Bread
Lincoln, NE
Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements…
Added 2 mins ago
Senior Hardware Test Reliability & Compliance Engineer
EBSCO Industries Inc
Birmingham, AL
This is a dual-mandate role. On one side, you're building and running the reliability test program - defining test plans, setting acceptance criteria, and driving root cause analysis when…
Added 2 mins ago
NB
Senior Solutions Consultant - GovCon
Ntiva Branding
DC
- $100,000 to $135,000 USD / year
Lead consultative discovery with owners, CEOs, CFOs, Facility Security Officers, and IT leaders to assess compliance readiness, contract requirements, and risk.
Added 2 mins ago
Remote Sensing Project Manager
Bowman Consulting Group, Ltd.
Austin, TX
Bowman has an opportunity for a Remote Sensing Project Manager to join our team Remotely, however, must be based in Austin, TX.
Added 3 mins ago
Director, Retail Safety
Pilot Flying J
Knoxville, TN
Job DescriptionThe Business Manager, People serves as a strategic partner to the SVP, People, driving operational excellence, organizational effectiveness, and execution of key business The…

Coinbase

Technical Program Manager, Knowledge Systems

Richmond, VA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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