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Manager, Sourcing and Procurement
pladis North America, Inc
United States
- $116,372 to $145,465 USD / year
The Senior Manager will lead complex sourcing initiatives and commercial negotiations, develop strategic supplier partnerships, challenge existing ways of working, and use market…
Added 1 min ago
Senior Hardware Test Reliability & Compliance Engineer
EBSCO Industries Inc
Birmingham, AL
Strong organizational and communication skills - you can run multiple certification tracks at once and give a Program Manager clean, reliable data without being asked twice.
Added 3 mins ago
Director, Retail Safety
Pilot Flying J
Knoxville, TN
Job DescriptionThe Business Manager, People serves as a strategic partner to the SVP, People, driving operational excellence, organizational effectiveness, and execution of key business The…
Added 3 mins ago
Surgical Market Development Manager
Hologic
Marlborough, MA
Drive Insightful Decisions: Analyze market trends, account data, and competitive intelligence, and measure program impact to deliver actionable insights that fuel our business strategy.
Added 4 mins ago
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Director of CRM & Loyalty -Crecera
Minneapolis, MN
- $110,000 to $160,000 USD / year
Reports to: General Manager, Sports Business Unit
Added 5 mins ago
Manager, Trade Marketing, Retail Hair - FDM
Wella
New York, NY
We are seeking a hands-on, strategic Trade Marketing Manager (TMM) that thrives in a dynamic environment, to lead the Go-To-Market (GTM) strategy for the U.S. Clairol, Retail Hair portfolio…
Added 5 mins ago
Manager, Media Finance
SWBG Orlando Corporate Operations Group, LLC
Orlando, FL · Miami, FL
…skills and a desire to work at the intersection of marketing, data, and strategy. Media experience is not required, but the ability to think in terms of business impact and ROI is…
Added 6 mins ago
Private Equity - Business Development Manager
Flexera Software LLC
Remote, United States
We are expanding our Private Equity (PE) Channel program and are hiring a high-impact Private Equity Business Development Manager to help scale our relationships with investment firms and…
Added 6 mins ago
AC
Retirement Actuarial Consultant
Aon Corporation
Dallas, TX
- $125,000 to $150,000 USD / year
Added 7 mins ago
Process Improvement Facilitator
San Manuel
Highland, CA
Under the supervision of the Manager, Continuous Improvement, the Process Improvement Facilitator is responsible for identifying, analyzing, and enhancing processes within Yaamava’ Resort &…
Added 8 mins ago
SG
Director of CRM & Loyalty -Crecera
Sportsman's Guide
Minneapolis, MN
- $110,000 to $160,000 USD / year
Reports to: General Manager, Sports Business Unit
Added 8 mins ago
IT Quality Assurance Manager
General Dynamics Information Technology
Falls Church, VA
Testing Strategy & Tailoring – Develop and tailor project-specific test strategies covering functional, regression, integration, performance, security, and UAT testing.
Added 8 mins ago
Site Logistics Operations Lead
Meta
Sterling, VA
Meta is seeking an experienced Data Center Site Logistics Operations Lead in support of data center logistics operations. This Lead will be responsible for working closely with the unique…
Added 8 mins ago
Sr Principal Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Fairfax, VA
Ensure priorities are aligned with the Customer’s needs and Program strategy
Added 8 mins ago
Staff Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Fairfax, VA
Ensure priorities are aligned with the Customer’s needs and Program strategy
Added 8 mins ago
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WGL - Manager, Energy Efficiency Strategy, Evaluation, & Delivery
AltaGas
Alexandria, VA
- $123,800 to $180,125 USD / year
Contributes to policy, legislative, and regulatory strategy affecting energy efficiency. Provides implementation feasibility, program evidence, and customer impact analysis to inform…
Added 8 mins ago
Emerging Store Manager
Walgreens
ORANGE PARK, FL
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 8 mins ago
Emerging Store Manager
Walgreens
NAPLES, FL
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 8 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Charlottesville, VA · Glen Allen, VA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 8 mins ago
Emerging Store Manager
Walgreens
BUCKEYE, AZ
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 8 mins ago
Total Rewards Manager
Sunrise Senior Living
McLean, VA
Sunrise Senior Living is seeking a Total Rewards Manager to lead the analysis, design, administration, and continuous improvement of compensation and benefits programs across the U.S. and…
Added 8 mins ago
Principal, Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon
Herndon, VA · Arlington, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 8 mins ago
Sr. Marketing Operations Manager, AWS Marketing Strategy, Operations, and Enablement
Amazon
Arlington, VA
The Sr. Marketing Operations Manager role serves as a critical bridge between AWS Marketing Strategy, Operations, and Enablement (MSOE) to Senior Leaders throughout AWS Marketing. In this…
Added 8 mins ago
Sr. Marketing Operations Manager, AWS Marketing Strategy, Operations, and Enablement
Amazon
Arlington, VA
The Sr. Marketing Operations Manager role serves as a critical bridge between AWS Marketing Strategy, Operations, and Enablement (MSOE) to Senior Leaders throughout AWS Marketing. In this…
Added 8 mins ago
Manager III, Network Development Engineering, Bespoke Solutions
Amazon
Arlington, VA · Herndon, VA
…keeps Amazon running? As a Network Development Engineering Manager, you will own the strategy and execution for systems that power critical services, driving reliability and operational…

Coinbase

Technical Program Manager, Knowledge Systems

Richmond, VA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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