Jobs in the United States

25+ jobs

Save this search

Added just now
Registered Nurse Surgery Center
Fresenius Medical Care
Garden Grove, CA
Supports the Organization mission, vision, core values and customer service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization…
Added just now
FM
Outpatient Registered Nurse - RN
Fresenius Medical Care
Redlands, CA
- $35 to $59 USD / hour
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
New Graduate Nurse
Fresenius Medical Care
Newberry, SC
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
New Graduate Nurse
Fresenius Medical Care
Newport News, VA
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
New Graduate Nurse- RN
Fresenius Medical Care
Fitchburg, WI · Milwaukee, WI · Neenah, WI
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
New Graduate Nurse
Fresenius Medical Care
Hampton, VA
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
New Graduate Nurse
Fresenius Medical Care
West Columbia, SC · Irmo, SC · Columbia, SC · Lexington, SC · Leesville, SC · Gaston, SC
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
New Graduate Nurse
Fresenius Medical Care
Newberry, SC
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added just now
Project Manager
Therma
Salt Lake City, UT
…construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious…
Added just now
Regional Career Services Representative
ROSS EDUCATION HOLDINGS INC
Grand Rapids, MI
Do you have customer service experience, mad people skills, solid organizational skills and a desire to learn and grow while helping others?
Added just now
Warehouse Supervisor - Day Shift
Grainger Businesses
LOUISVILLE, KY
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added just now
Head Universal Banker, Rancho Cucamonga Branch
Citibank, N.A.
United States
Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
Added just now
Digital S/W Eng Intm Analyst - Officer
Citibank, N.A.
United States
…the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related…
Added just now
PN
Manager, Sourcing and Procurement
pladis North America, Inc
United States
- $116,372 to $145,465 USD / year
The Indirect Sourcing & Procurement Manager is a key leadership role responsible for developing and executing sourcing and procurement strategies across Indirect categories and…
Added 1 min ago
TO
Sewer Collections Crew Leader-$5,000 Sign-on Bonus
Town of Fuquay-Varina
Fuquay-Varina, NC
- $28.06 to $44.89 USD / hour
…sewer lines. Work also includes planning work projects based on service extension needs, maintenance, and emergency needs; coordinating work with contracts; assigning crews to projects;…
Added 1 min ago
AI
Sales Manager
Aaron's, Inc.
Orange Park, FL
- $15.5 to $16.25 USD / hour
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
Added 1 min ago
AI
Customer Accounts Advisor (Part-Time)
Aaron's, Inc.
Fort Stockton, TX
- $13.75 to $14.5 USD / hour
- Part-time
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
Added 1 min ago
SO
Administrative Specialist II / Titling & Licensing Specialist II - 195107
State of South Carolina
Beaufort, SC
- $37,132 to $39,863 USD / year
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling…
Added 1 min ago
Complex Procurement Buyer (Procurement Manager I - 61006163 & 61008625)
State of South Carolina
Cayce, SC
Pursuing Excellence, Inspiring Innovation, Promoting Teamwork, Embracing Service, and Advancing Equity
Added 1 min ago
Cytotechnologist - $10k Sign On Bonus Offered to External Candidates!
Memorial Healthcare
Owosso, MI
…instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical…
Added 1 min ago
Club Manager
Planet Fitness - PF Baseline Fitness
West St. Paul, MN
· Member service oversight making sure all team members are providing a great customer service experience at all times.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Apple Valley, MN
Assist in member service oversight making sure all staff provide great customer experience.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Mankato, MN
Assist in member service oversight making sure all staff provide great customer experience.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Rosemount, MN
Assist in member service oversight making sure all staff provide great customer experience.
Added 1 min ago
Team Lead
Planet Fitness - PF Baseline Fitness
Shakopee, MN
Assist in member service oversight making sure all staff provide great customer experience.

Coinbase

Technical Program Manager, Knowledge Systems

Richmond, VA, United States

$148,835 - $175,100 USD

Apply About employer

Applications open in a new tab.

Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Apply About employer

More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

Report this job