Jobs in the United States

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Added 1 min ago
Sales Manager - Pharmaceutical Market
Baker Hughes
Liberty, MO
As a Sales Manager - Pharmaceutical Market, you are expanding market presence across North America by building strong relationships with key pharmaceutical customers and identifying growth…
Added 1 min ago
Employment/Case Manager
FAMILY WORKFORCE CENTERS OF AMERICA
Saint Louis, MO
Coordinate employment opportunities for participants. Comply with all current Office of Workforce Development (OWD) policies and program guidelines. Provide Disaster Relief Employment and…
Added 1 min ago
Construction Manager- Utility Scale Solar
Aerotek
Atlanta, GA
Solar Construction Manager/General Foreman (Utility-Scale Projects)
Added 1 min ago
A
Maintenance Supervisor
Aerotek
Des Plaines, IL
- $85,000 to $105,000 USD / year
…key part in the planned succession to a future Maintenance Manager…
Added 2 mins ago
Patient Care Tech - Days
Memorial Hermann Health System
The Woodlands, TX
…family centered care. This role typically reports to the Unit…
Added 2 mins ago
Patient Care Tech - Nights
Memorial Hermann Health System
The Woodlands, TX
…family centered care. This role typically reports to the Unit…
Added 2 mins ago
Box Office Attd, PT
Lincoln, NE
This position reports to a member of the theatre management team or General Manager (reporting may vary by location).
Added 2 mins ago
Concessions Attd, PT
Lincoln, NE
This position reports to a member of the theatre management team or General Manager (reporting may vary by location).
Added 2 mins ago
J
Concessions Attendant, Part Time
Brookfield, WI
- $11 USD / hour
- Part-time
This position reports to a member of the theatre management team or General Manager (reporting may vary by location).
Added 4 mins ago
Software Quality Engineer I
MED Medtronic Inc
Mounds View, MN · Newton, MA
Contribute to tracking software quality metrics for assigned programs, supporting continuous monitoring and improvement of quality outcomes to achieve required levels of product reliability.
Added 4 mins ago
SB
Practice Development Specialist
Synchrony Bank
Orlando Engagement Hub, FL · Charlotte Engagement Hub, NC · Cincinnati West Chester Engagement Hub, OH
- $25.5 to $35 USD / hour
Demonstrated ability to use various software programs
Added 8 mins ago
Dialysis Clinical Manager Registered Nurse - RN
BTX USA Bio-Med Appl of Texas Inc
Fort Worth, TX
…with all legal, compliance and regulatory requirements and programs. Collaborates with the Medical Director and the Clinical Manager/Charge Nurse regarding the provision of quality patient…
Added 9 mins ago
PN
External Supply Chain Planner
pladis North America, Inc
PA
- $65,000 to $98,000 USD / year
Reporting to the Senior Supply Chain Planning Manager, this role partners with external manufacturers and cross-functional teams including Procurement, Quality Assurance, Research &…
Added 11 mins ago
Engineering Program Manager
Lattice Semiconductor Corp
San Jose, CA
Lattice is looking for a highly motivated and experienced Engineering Program Manager to be the key interface between engineering, operations and business teams to drive programs for…
Added 11 mins ago
Talent & Workforce Consulting Manager - Utilities
Accenture
Saint Louis, MO
As a Manager, you have proven experience to design and lead our best teams to solve complex workforce reinvention challenges-and you drive on-the-ground change, not just analyze it.
Added 11 mins ago
Supply Chain Contract Sr Portfolio Manager
Children's Health
Dallas, TX
Job Title & Specialty Area: Supply Chain Contract Sr Portfolio Manager
Added 14 mins ago
Director - HRIS
MultiCare Health System
Tacoma, WA
Evaluate emerging technologies, automation opportunities, and AI-enabled HR solutions to increase efficiency and enhance the employee and manager experience.
Added 14 mins ago
Senior Principal Program Manager, People
PTC
Boston, MA
As Sr Principal, People Operations Program Manager, you will be the program owner and subject matter expert for PTC's contingent workforce, including contractors, consultants, freelancers,…
Added 15 mins ago
Assistant Store Manager Operations - House of Sport
DICK'S Sporting Goods, Inc.
United States
Collaborates with the Store Manager to contribute to developing and executing full-year business growth plans, including forecasting and planning 90+ days out. Ensures operational…
Added 15 mins ago
E
Senior Program Manager
EDMO
Salinas, CA
- $74,000 to $77,000 USD / year
The Senior Program Manager is a key leadership role responsible for the strategic oversight and operational management of EDMO programs across designated locations. This role involves…
Added 15 mins ago
Aptitude Superintendent 1- Fiber & Building Technology Trainer
J.E. Dunn Construction Company
Kansas City, MO
- Manages and oversees company staff, low voltage technology subcontractors, suppliers and programs such as Safety, Quality and EEO for a small project or a major portion of a larger…
Added 22 mins ago
R(
Bike and Ski Shop Supervisor
REI (Recreational Equipment Inc.)
Fresno, CA
- $24.04 to $30.02 USD / hour
…shop production management, shop facilities management, shop workforce management and completing production shop work to REI quality and productivity standards. The Shop Supervisor partners…
Added 23 mins ago
Plasma Center Nurse- LPN
USA - 3387 BioLife Plasma Services, LP
Tukwila, WA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center…
Added 23 mins ago
Plasma Center Licensed Practical Nurse (LPN)
USA - 3387 BioLife Plasma Services, LP
Vancouver, WA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 23 mins ago
Plasma Center – EMT-P
USA - 3387 BioLife Plasma Services, LP
Tukwila, WA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…

Coinbase

Technical Program Manager, CX Intelligence & AI

Jefferson City, MO, United States

$212,330-$249,800 USD

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Job details

Pay: $212,330-$249,800 USD
Posting language: English

Original job description

Summary

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers.

As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables.

*What you'll do:*

Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas.
Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, analytics infrastructure, and support channel strategy, including evaluating external vendors for new AI automation solutions to leverage as part of the tooling stack.
Independently uncover CX and customer opportunities where neither the problem nor the solution is well understood, and drive alignment with CX and Engineering leadership to shift resources, launch new projects, or cancel existing initiatives by leveraging frameworks and presenting tradeoffs to drive the right business priorities.
Own opportunity sizing, define north-star success metrics, and set quarterly targets for shared KRs in partnership with EAA product managers, while managing the source of truth for OKR performance and program reporting to leadership (WBR/QBR).
Drive business process documentation to ensure proper change management and rollout of tooling and automation changes across CX.
Innovate with technology and drive AI-first solutions across all responsibilities, continuously identifying opportunities to leverage automation and emerging AI capabilities to improve CX outcomes.

*Required Skills and Experience:*

10+ years of experience in technical program management, product/program management, strategy, or related roles within complex, scaled technology environments, preferably supporting CX engineering teams, with prior experience building or materially transforming a CX function at a product-led tech company where automation and AI were central to the roadmap.
Proven track record independently uncovering business and customer challenges where neither the problem nor the solution is well understood, creating strategies that span engineering teams, and demonstrated ability to make the call or escalate the need to shift resources, launch new projects, or cancel existing programs, including advising L8+/VP leadership on optimal execution paths and managing push-back.
Exceptional program management and execution discipline with the ability to size work, sequence dependencies, manage risk, and ship complex initiatives on time with quantified impact, including demonstrated success owning cross-functional, cross-org program portfolios with high ambiguity and external dependencies (regulatory, vendor, multi-product launches).
Fluency with AI/ML systems, automation platforms, data pipelines, and CX technologies, with the ability to leverage technical depth in your area and technical breadth across Coinbase to innovate, improve upon, and simplify technology solutions, combined with comfort working with analytics partners and BI tools (e.g., Looker, Snowflake) to define metrics, interpret trends, and make tradeoffs grounded in data.
Experience partnering deeply with Product, Engineering, Analytics, and Operations to translate customer and operational insights into roadmap changes and systemic improvements, with a background spanning multiple CX disciplines (VoC/insights, AI/ML, analytics, QA, content/knowledge management, experimentation, or workforce management) and comfort rotating across them, ideally within fintech, financial services, or regulated industries, with familiarity with Coinbase's products, customer segments, and risk surface or the curiosity to rapidly build that knowledge.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
*Position ID:*P77126

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$212,330-$249,800 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *Viewhttps://static-assets.coinbase.com/e-verify.pdf Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodationshttp://www.chromevox.com/tutorial/.
*Data Privacy & Arbitration: *By submitting your application, you agree to ourhttps://www.coinbase.com/legal/application-arbitration-agreement.

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