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Added 1 min ago
Loads & Dynamics Manager - Flight Engineering
The Boeing Company
Hazelwood, MO
In addition to technical qualifications to cover the product lifecycle, experience with program and customer interactions, as well as cost control account and personnel development…
Added 2 mins ago
Controls Technician - Nights
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United States
Responsibilities include supporting the Engineering Manager on Capital projects and developing Reliability Technicians. Key concepts of the role include, but are not limited to, developing…
Added 3 mins ago
Principal Technical Learning Consultant - SaMD Product Development & QA
Oracle
Jefferson City, MO
…Engineer, Design Assurance Engineer, Regulatory Affairs Specialist, Technical Program Manager, Product Development Leader, Clinical Safety professional, or Medical Device Software Engineer…
Added 3 mins ago
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Senior Developer, Trust Platforms
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- $153,000 to $214,000 USD / year
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 3 mins ago
Principal Technical Curriculum Developer - SaMD Product Development & QA
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…Engineer, Design Assurance Engineer, Regulatory Affairs Specialist, Technical Program Manager, Product Development Leader, Clinical Safety professional, or Medical Device Software Engineer…
Added 4 mins ago
S
Measurement Operations Manager
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- $100,000 to $140,000 USD / year
We are seeking an experienced Measurement Operations Manager with a strong background in oil and gas measurement, instrumentation, and field operations to lead our measurement operations in…
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E&C Business Integrity Trade Compliance Senior Manager
PwC
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As a Business Integrity Trade Compliance Senior Manager, you will focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. Within our…
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E&C Business Integrity Trade Compliance Senior Manager
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Site Manager - Industrial Facilities
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Kansas City, MO
The Site Manager will provide overall day-to-day on-site administrative and technical management of all field personnel, subcontractors, and construction activities on a project site. These…
Added 4 mins ago
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Warehouse/Driver II (Part-Time)
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Added 5 mins ago
Senior Medical Lab Generalist - Night Sh
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Reports to: Clinical Manager and Clinical Supervisor
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Medical Laboratory Technician
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+ Successful performance in laboratory's external proficiency program.
Added 6 mins ago
Data Strategy & Systems Engineering Manager
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Arcfield is seeking a Data Strategy & Systems Engineering Manager to lead Systems Engineering Technical Advisor (SETA) support to the GED Enterprise Data and Applications Platforms (EDAP)…
Added 7 mins ago
Clinical Manager
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San Jose, CA
…young adults with autism spectrum disorder (ASD)! As a Clinical Manager, you'll play a vital role in helping them develop the skills they need to thrive in their communities. We're looking…
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Assistant Nurse Manager, Operating Room
Sutter Valley Hospitals
United States
- $189,134.4 to $264,763.2 USD / year
Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
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Monitor Technician I, Centralized Monitoring
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- $29.03 to $40.63 USD / hour
…competency testing within eight weeks (determined by the hiring…
Added 7 mins ago
Project Manager - Water/Wastewater Job Details | Black & Veatch Family of Companies
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The Project Manager position is a high-profile leadership role at Black & Veatch. In this capacity, you will have the opportunity to serve as part of the Water / Wastewater business…
Added 7 mins ago
Project Manager - Water/Wastewater Job Details | Black & Veatch Family of Companies
Black & Veatch
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The Project Manager position is a high-profile leadership role at Black & Veatch. In this capacity, you will have the opportunity to serve as part of the Water / Wastewater business…
Added 7 mins ago
Senior Business Analyst
State of Utah Office of the Governor
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Added 8 mins ago
Business Travel Account Manager
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Remote, United States
…Maintain mostly telephonic relationship with each accounts’ Hotel Program Manager, Travel Management Company, pricing intermediary, and other buyers globally who impact the accounts’ BT…
Added 8 mins ago
Sr. Technical Delivery Manager - Infrastructure/Data Center (General)
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The Sr. Technical Delivery Manager is responsible for driving successful outcomes across complex customer environments and large-scale technology programs. This is not a traditional PMO or…
Added 8 mins ago
Cyber Crisis & Readiness Manager
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…the same clarity and composure to both. You translate complex technical concepts into clear, strategic guidance that enables senior stakeholders to make confident decisions under pressure.…
Added 8 mins ago
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Plant Manager
LIGNETICS INC
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- $100,000 to $130,000 USD / year
Requires a high degree of technical and analytical skills.?
Added 9 mins ago
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Bike and Ski Shop Supervisor
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Fresno, CA
- $24.04 to $30.02 USD / hour
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Veralto
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- $26 to $30 USD / hour
+ Comprehensive professional onboarding and advanced technical training

Coinbase

Technical Program Manager, CX Intelligence & AI

Jefferson City, MO, United States

$212,330-$249,800 USD

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Job details

Pay: $212,330-$249,800 USD
Posting language: English

Original job description

Summary

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers.

As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables.

*What you'll do:*

Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas.
Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, analytics infrastructure, and support channel strategy, including evaluating external vendors for new AI automation solutions to leverage as part of the tooling stack.
Independently uncover CX and customer opportunities where neither the problem nor the solution is well understood, and drive alignment with CX and Engineering leadership to shift resources, launch new projects, or cancel existing initiatives by leveraging frameworks and presenting tradeoffs to drive the right business priorities.
Own opportunity sizing, define north-star success metrics, and set quarterly targets for shared KRs in partnership with EAA product managers, while managing the source of truth for OKR performance and program reporting to leadership (WBR/QBR).
Drive business process documentation to ensure proper change management and rollout of tooling and automation changes across CX.
Innovate with technology and drive AI-first solutions across all responsibilities, continuously identifying opportunities to leverage automation and emerging AI capabilities to improve CX outcomes.

*Required Skills and Experience:*

10+ years of experience in technical program management, product/program management, strategy, or related roles within complex, scaled technology environments, preferably supporting CX engineering teams, with prior experience building or materially transforming a CX function at a product-led tech company where automation and AI were central to the roadmap.
Proven track record independently uncovering business and customer challenges where neither the problem nor the solution is well understood, creating strategies that span engineering teams, and demonstrated ability to make the call or escalate the need to shift resources, launch new projects, or cancel existing programs, including advising L8+/VP leadership on optimal execution paths and managing push-back.
Exceptional program management and execution discipline with the ability to size work, sequence dependencies, manage risk, and ship complex initiatives on time with quantified impact, including demonstrated success owning cross-functional, cross-org program portfolios with high ambiguity and external dependencies (regulatory, vendor, multi-product launches).
Fluency with AI/ML systems, automation platforms, data pipelines, and CX technologies, with the ability to leverage technical depth in your area and technical breadth across Coinbase to innovate, improve upon, and simplify technology solutions, combined with comfort working with analytics partners and BI tools (e.g., Looker, Snowflake) to define metrics, interpret trends, and make tradeoffs grounded in data.
Experience partnering deeply with Product, Engineering, Analytics, and Operations to translate customer and operational insights into roadmap changes and systemic improvements, with a background spanning multiple CX disciplines (VoC/insights, AI/ML, analytics, QA, content/knowledge management, experimentation, or workforce management) and comfort rotating across them, ideally within fintech, financial services, or regulated industries, with familiarity with Coinbase's products, customer segments, and risk surface or the curiosity to rapidly build that knowledge.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
*Position ID:*P77126

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$212,330-$249,800 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *Viewhttps://static-assets.coinbase.com/e-verify.pdf Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodationshttp://www.chromevox.com/tutorial/.
*Data Privacy & Arbitration: *By submitting your application, you agree to ourhttps://www.coinbase.com/legal/application-arbitration-agreement.

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