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External Supply Chain Planner
pladis North America, Inc
PA
- $65,000 to $98,000 USD / year
Reporting to the Senior Supply Chain Planning Manager, this role partners with external manufacturers and cross-functional teams including Procurement, Quality Assurance, Research &…
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Principal Enterprise Technology Program Manager
Les Schwab Warehouse Center, LLC Legal Entity
Bend, OR
At Les Schwab Tire Centers, technology plays a critical role in how we serve our customers, support our stores, and grow our business. We're looking for an experienced Principal Enterprise…
Added 1 min ago
NB
Senior Data Security & Compliance Manager
NUNA BABY ESSENTIALS INC
Morgantown, PA
- $120,000 to $145,000 USD / year
Support breach notification obligations and regulatory reporting.
Added 1 min ago
Engineering Program Manager
Lattice Semiconductor Corp
San Jose, CA
Lattice is looking for a highly motivated and experienced Engineering Program Manager to be the key interface between engineering, operations and business teams to drive programs for…
Added 1 min ago
Cultural Resources Section Manager
Burns & McDonnell
Kansas City, MO
Burns & McDonnell's Environmental Services Global Practice is seeking an experienced Cultural Resources Lab Manager to oversee cultural resources laboratory operations in Kansas City while…
Added 2 mins ago
Operations Project Analyst
Pacific Life
Charlotte, NC · Omaha, NE
Actively grow knowledge in core areas of Operations processes and systems to expand breadth of support.
Added 2 mins ago
National Conveyance Lead Job Details | Black & Veatch Family of Companies
Black & Veatch
Creve Coeur, MO
+ Defines resource gaps within the Conveyance business, P&L Centers, and Operations and takes a significant role in recruiting new talent to the firm to fill identified gaps.
Added 3 mins ago
CH
Welcome Coordinator
CVS Health
Denver, CO
- $17 to $31.3 USD / hour
…are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on…
Added 3 mins ago
DH
Certified Surgical Services Technologist (PRN) Off-shift, night, and/or weekend
Denver Health
Denver, CO
- $29 to $42 USD / hour
…and Bariatric Surgery Accreditation and Quality Improvement Program) hospital in Denver serving both adolescents (ages 16-20) and adults (ages…
Added 3 mins ago
AC
Property Manager
A COMMUNITY OF FRIENDS
Los Angeles, CA
- $24 to $25.5 USD / hour
Under the supervision of a Property Supervisor and directional support of the Director of Property Management, the Property Manager is responsible for managing their assigned building to…
Added 3 mins ago
Product Manager, Streaming Platform: Player & Advertising Technology
Red Bull
Santa Monica, CA
…server-side and server-guided ad insertion, and with the Google Ad Manager and Ad Operations teams on decisioning and reporting. As a technical subject matter expert on streaming video and…
Added 4 mins ago
Spa Wellness Manager - Grand Wailea, A Waldorf Astoria Resort
Hilton
Wailea, HI
…what you’ll do every time you come to work! As a Spa Wellness Manager, you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering…
Added 4 mins ago
SAP - Oil & Gas - Retail Fuel - Senior Manager - Location OPEN
EY
Kansas City, MO
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements,…
Added 4 mins ago
SAP - Oil & Gas - Retail Fuel - Senior Manager - Location OPEN
EY
Saint Louis, MO
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements,…
Added 4 mins ago
SAP - Oil & Gas - Retail Fuel - Senior Manager - Location OPEN
EY
Jefferson City, MO
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements,…
Added 5 mins ago
Assistant Store Manager Operations - House of Sport
DICK'S Sporting Goods, Inc.
United States
As an Assistant Store Manager of Operations, you will lead operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. You…
Added 5 mins ago
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Senior Program Manager
EDMO
Salinas, CA
- $74,000 to $77,000 USD / year
The Senior Program Manager is a key leadership role responsible for the strategic oversight and operational management of EDMO programs across designated locations. This role involves…
Added 8 mins ago
OM
Mobile Home Community Associate
Osprey Management
Wood River, IL
- $18 to $21 USD / hour
The Mobile Home Community Associate supports the Community Manager with the daily operations of the community, assisting in administrative tasks, resident relations, property upkeep…
Added 8 mins ago
S
Measurement Operations Manager
SPL
Greeley, CO
- $100,000 to $140,000 USD / year
We are seeking an experienced Measurement Operations Manager with a strong background in oil and gas measurement, instrumentation, and field operations to lead our measurement operations in…
Added 8 mins ago
GS
Warehouse/Driver II (Part-Time)
G-A-P Supply
Eugene, OR
- Part-time
Under the general supervision of the Branch Manager, the Warehouse\Driver II role ensures accurate and professional execution of deliveries while supporting essential warehouse operations.…
Added 10 mins ago
UD
Emergency Nurse Manager
UC Davis Health
CA
- $169,300 to $342,300 USD / year
The Nurse Manager is responsible for the daily twenty-four (24) hour planning, organizing, directing and controlling of the daily operations and clinical practice of assigned patient care…
Added 10 mins ago
HH
ACU Nurse Manager
HAXTUN HOSPITAL DISTRICT
Haxtun, CO
- $93,600 to $121,680 USD / year
The ACU Nurse Manager provides leadership and direct supervision to ACU/ED nursing staff, develops and maintains staffing schedules, and coordinates nursing resources to support continuous…
Added 10 mins ago
Operations Project Analyst
Pacific Life Insurance Company
Charlotte, NC
Actively grow knowledge in core areas of Operations processes and systems to expand breadth of support.
Added 11 mins ago
FH
Procurement and Contract Manager
Fred Hutchinson Cancer Center
Seattle, WA
- $107,079 to $169,228 USD / year
Lead procurement operations and supervise a subset of Procurement Specialists, including hiring, coaching, and performance management, including delegating responsibilities when…
Added 11 mins ago
SV
Assistant Nurse Manager, Operating Room
Sutter Valley Hospitals
United States
- $189,134.4 to $264,763.2 USD / year
OR required, ACLS-Advanced Cardiac Life Support

Coinbase

Technical Program Manager, CX Intelligence & AI

Jefferson City, MO, United States

$212,330-$249,800 USD

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Job details

Pay: $212,330-$249,800 USD
Posting language: English

Original job description

Summary

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers.

As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables.

*What you'll do:*

Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas.
Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, analytics infrastructure, and support channel strategy, including evaluating external vendors for new AI automation solutions to leverage as part of the tooling stack.
Independently uncover CX and customer opportunities where neither the problem nor the solution is well understood, and drive alignment with CX and Engineering leadership to shift resources, launch new projects, or cancel existing initiatives by leveraging frameworks and presenting tradeoffs to drive the right business priorities.
Own opportunity sizing, define north-star success metrics, and set quarterly targets for shared KRs in partnership with EAA product managers, while managing the source of truth for OKR performance and program reporting to leadership (WBR/QBR).
Drive business process documentation to ensure proper change management and rollout of tooling and automation changes across CX.
Innovate with technology and drive AI-first solutions across all responsibilities, continuously identifying opportunities to leverage automation and emerging AI capabilities to improve CX outcomes.

*Required Skills and Experience:*

10+ years of experience in technical program management, product/program management, strategy, or related roles within complex, scaled technology environments, preferably supporting CX engineering teams, with prior experience building or materially transforming a CX function at a product-led tech company where automation and AI were central to the roadmap.
Proven track record independently uncovering business and customer challenges where neither the problem nor the solution is well understood, creating strategies that span engineering teams, and demonstrated ability to make the call or escalate the need to shift resources, launch new projects, or cancel existing programs, including advising L8+/VP leadership on optimal execution paths and managing push-back.
Exceptional program management and execution discipline with the ability to size work, sequence dependencies, manage risk, and ship complex initiatives on time with quantified impact, including demonstrated success owning cross-functional, cross-org program portfolios with high ambiguity and external dependencies (regulatory, vendor, multi-product launches).
Fluency with AI/ML systems, automation platforms, data pipelines, and CX technologies, with the ability to leverage technical depth in your area and technical breadth across Coinbase to innovate, improve upon, and simplify technology solutions, combined with comfort working with analytics partners and BI tools (e.g., Looker, Snowflake) to define metrics, interpret trends, and make tradeoffs grounded in data.
Experience partnering deeply with Product, Engineering, Analytics, and Operations to translate customer and operational insights into roadmap changes and systemic improvements, with a background spanning multiple CX disciplines (VoC/insights, AI/ML, analytics, QA, content/knowledge management, experimentation, or workforce management) and comfort rotating across them, ideally within fintech, financial services, or regulated industries, with familiarity with Coinbase's products, customer segments, and risk surface or the curiosity to rapidly build that knowledge.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
*Position ID:*P77126

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$212,330-$249,800 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *Viewhttps://static-assets.coinbase.com/e-verify.pdf Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodationshttp://www.chromevox.com/tutorial/.
*Data Privacy & Arbitration: *By submitting your application, you agree to ourhttps://www.coinbase.com/legal/application-arbitration-agreement.

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