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VO
Strategic Account Manager
Vicar Operating, Inc. dba VCA
Remote, United States
- $117,500 to $146,000 USD / year
…cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional…
Added 1 min ago
Product Manager - IT Metrics & Governance
United Airlines
Chicago, IL
The Product Manager, Metrics & Governance is responsible for establishing and managing a standardized enterprise metrics capability for Digital Technology. This role serves as the product…
Added 1 min ago
AT
Director, Governance, Risk & Compliance
Apex Technology, Inc.
Los Angeles, CA
- $200,000 to $250,000 USD / year
This is a player-coach leadership role. You will personally own our GRC program - control frameworks, risk management, audits, assessments, and the body of evidence that proves our…
Added 1 min ago
Operations Project Manager
Q2 Software, Inc.
Austin, TX
The Project Manager turns ambiguity into a plan, secures the right people and commitments, and keeps clients, vendors, and executives aligned to a shared date. The role orchestrates…
Added 2 mins ago
Director of Events
University of Puget Sound
WA
The Director of Events serves as the strategic leader and operational manager for university-wide events, driving institutional reputation, donor engagement, and campus community building.…
Added 2 mins ago
Cyber Network Security Architecture - Senior Manager
Deloitte
Kansas City, MO
Deloitte is seeking a Senior Manager to help clients embed security across large-scale business and technology transformation initiatives. This role advises executive stakeholders on…
Added 2 mins ago
Cyber Network Security Architecture - Senior Manager
Deloitte
Saint Louis, MO
Deloitte is seeking a Senior Manager to help clients embed security across large-scale business and technology transformation initiatives. This role advises executive stakeholders on…
Added 3 mins ago
Manager, Clinical Laboratory
Genomic Health, Inc.
United States
The Manager, Clinical Laboratory manages the overall daily clinical laboratory operations and develops procedures to ensure safety, quality, and accuracy of results. This position oversees…
Added 3 mins ago
US Marketing Manager Digital Health Solutions
Abbott Laboratories
IL
Bachelor’s degree in business, Marketing, Healthcare Administration, Life Sciences, Information Technology, Engineering, or related field.
Added 3 mins ago
Public Relations Associate Director
Wray Ward LLC
Charlotte, NC
Mentor and guide public relations team members in everyday account activities, including program execution, writing, media outreach and client management skills to provide direction and…
Added 3 mins ago
IT Security Manager
Panasonic North America
Kansas City, MO
As an Information Security Management (ISM) Manager, you will lead the strategy, governance, and operational execution of PECNA's modern information security program in a 24/7 manufacturing…
Added 4 mins ago
Associate Product Manager - Sets & Promotions , DEWALT
Black & Decker (U.S.) Inc.
Towson, MD
Associate Product Manager - Sets & Promotions , DEWALT, Hybrid
Added 4 mins ago
MS Dynamics 365 F&O Manager
Deloitte
Saint Louis, MO
…Management, Infor Solutions, Microsoft Dynamics, and Sustainability Technology and Strategy. With such a variety of areas to explore, you'll have the chance to make a real impact while…
Added 4 mins ago
MS Dynamics 365 F&O Manager
Deloitte
Kansas City, MO
…Management, Infor Solutions, Microsoft Dynamics, and Sustainability Technology and Strategy. With such a variety of areas to explore, you'll have the chance to make a real impact while…
Added 4 mins ago
Sr Accessibility Product Manager, Clinical Solutions (Remote)
RELX INC
Maryland Heights, MO
About the RoleIn this role, you will lead the accessibility program for a broad portfolio of Clinical Solutions products, ensuring they meet evolving accessibility standards and support the…
Added 5 mins ago
Workplace Planning & Facilities Project Manager - Kansas City
Burns & McDonnell
Kansas City, MO
The role also supports facilities technology, space management systems, workplace standards, and continuous improvement initiatives. It offers opportunities to develop increasing…
Added 5 mins ago
EVP, Group Director of Operations and Efficiency
HGG IPG Health, LLC
NY
o Work in tandem with network technology leadership to ensure best in class tools are in use and optimized. Help to integrate and onboard new tools/technology to drive network…
Added 5 mins ago
C
Sales Manager (Part Time)
Carter's
Lenexa, KS
- Part-time
Added 6 mins ago
RU
Manufacturing Technician III, Mechanic - DAP (Nights)
Resilience US, LLC
Blue Ash, OH
- $24 to $38 USD / hour
Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions…
Added 6 mins ago
Channel Account Manager
Xylem
Kansas City, MO
…the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's…
Added 6 mins ago
Senior Supplier Quality Engineer
MED Medtronic Inc
Mounds View, MN · Memphis, TN · North Haven, CT
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 6 mins ago
Principal Supplier Quality Engineer
MED Medtronic Inc
Mounds View, MN
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 6 mins ago
Clinical Specialist CRM - Corpus Christi / McAllen
MDU Medtronic USA Inc
Remote, United States
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 6 mins ago
Software Quality Engineer I
MED Medtronic Inc
Mounds View, MN · Newton, MA
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 7 mins ago
UO
Director of Career Advancement & Program Services
University of California, Santa Barbara
CA
- $80,850 to $146,160 USD / year
…(BLANK AST 3) and the Career Development and Alumni Relations Program Manager (CAREER SVC SPEC 3), and student…

Coinbase

Technical Program Manager, CX Intelligence & AI

Jefferson City, MO, United States

$212,330-$249,800 USD

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Job details

Pay: $212,330-$249,800 USD
Posting language: English

Original job description

Summary

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers.

As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables.

*What you'll do:*

Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas.
Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, analytics infrastructure, and support channel strategy, including evaluating external vendors for new AI automation solutions to leverage as part of the tooling stack.
Independently uncover CX and customer opportunities where neither the problem nor the solution is well understood, and drive alignment with CX and Engineering leadership to shift resources, launch new projects, or cancel existing initiatives by leveraging frameworks and presenting tradeoffs to drive the right business priorities.
Own opportunity sizing, define north-star success metrics, and set quarterly targets for shared KRs in partnership with EAA product managers, while managing the source of truth for OKR performance and program reporting to leadership (WBR/QBR).
Drive business process documentation to ensure proper change management and rollout of tooling and automation changes across CX.
Innovate with technology and drive AI-first solutions across all responsibilities, continuously identifying opportunities to leverage automation and emerging AI capabilities to improve CX outcomes.

*Required Skills and Experience:*

10+ years of experience in technical program management, product/program management, strategy, or related roles within complex, scaled technology environments, preferably supporting CX engineering teams, with prior experience building or materially transforming a CX function at a product-led tech company where automation and AI were central to the roadmap.
Proven track record independently uncovering business and customer challenges where neither the problem nor the solution is well understood, creating strategies that span engineering teams, and demonstrated ability to make the call or escalate the need to shift resources, launch new projects, or cancel existing programs, including advising L8+/VP leadership on optimal execution paths and managing push-back.
Exceptional program management and execution discipline with the ability to size work, sequence dependencies, manage risk, and ship complex initiatives on time with quantified impact, including demonstrated success owning cross-functional, cross-org program portfolios with high ambiguity and external dependencies (regulatory, vendor, multi-product launches).
Fluency with AI/ML systems, automation platforms, data pipelines, and CX technologies, with the ability to leverage technical depth in your area and technical breadth across Coinbase to innovate, improve upon, and simplify technology solutions, combined with comfort working with analytics partners and BI tools (e.g., Looker, Snowflake) to define metrics, interpret trends, and make tradeoffs grounded in data.
Experience partnering deeply with Product, Engineering, Analytics, and Operations to translate customer and operational insights into roadmap changes and systemic improvements, with a background spanning multiple CX disciplines (VoC/insights, AI/ML, analytics, QA, content/knowledge management, experimentation, or workforce management) and comfort rotating across them, ideally within fintech, financial services, or regulated industries, with familiarity with Coinbase's products, customer segments, and risk surface or the curiosity to rapidly build that knowledge.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
*Position ID:*P77126

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$212,330-$249,800 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *Viewhttps://static-assets.coinbase.com/e-verify.pdf Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodationshttp://www.chromevox.com/tutorial/.
*Data Privacy & Arbitration: *By submitting your application, you agree to ourhttps://www.coinbase.com/legal/application-arbitration-agreement.

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