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Added 1 min ago
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Senior Program Manager
EDMO
Salinas, CA
- $74,000 to $77,000 USD / year
The Senior Program Manager is a key leadership role responsible for the strategic oversight and operational management of EDMO programs across designated locations. This role involves…
Added 3 mins ago
Transportation & Logistics (Industrials) - Management Consulting Manager
Accenture
Saint Louis, MO
Management Consulting Manager professionals will be part of the leading Strategy & Consulting practice in the Industrial Transportation & Logistics sector and will possess one or multiple…
Added 4 mins ago
E&C Business Integrity Trade Compliance Senior Manager
PwC
Kansas City, MO
As a Business Integrity Trade Compliance Senior Manager, you will focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. Within our…
Added 4 mins ago
E&C Business Integrity Trade Compliance Senior Manager
PwC
Saint Louis, MO
As a Business Integrity Trade Compliance Senior Manager, you will focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. Within our…
Added 5 mins ago
UD
Emergency Nurse Manager
UC Davis Health
CA
- $169,300 to $342,300 USD / year
The Nurse Manager assumes fiscal responsibility through preparation of unit budgets, supports research, participates in both long and short term strategic planning, and assures patient…
Added 5 mins ago
Data Strategy & Systems Engineering Manager
Arcfield
Chantilly, VA
…You will help shape future data architectures, align cross-program investments and dependencies, and ensure technical initiatives are appropriately scoped, resourced, and executed within…
Added 7 mins ago
Program Management Snr Manager - Platform Planning
Oracle
Jefferson City, MO
The Program Management Senior Manager serves as the operational planning leader responsible for integrating business priorities, demand forecasts, supplier collaboration, inventory…
Added 7 mins ago
National Account Manager - The Home Depot, Soft Surface
Shaw Industries Inc.
Dalton, GA
The National Account Manager is responsible for the strategic growth, account development, and end-to-end management of Shaw's Soft Surface business with The Home Depot, with primary…
Added 8 mins ago
Sr. Technical Delivery Manager - Infrastructure/Data Center (General)
World Wide Technology
Maryland Heights, MO
The Sr. Technical Delivery Manager is responsible for driving successful outcomes across complex customer environments and large-scale technology programs. This is not a traditional PMO or…
Added 8 mins ago
Cyber Crisis & Readiness Manager
Accenture
Saint Louis, MO
…bringing the same clarity and composure to both. You translate complex technical concepts into clear, strategic guidance that enables senior stakeholders to make confident decisions under…
Added 8 mins ago
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Plant Manager
LIGNETICS INC
Show Low, AZ
- $100,000 to $130,000 USD / year
Utilize problem solving skills to pursue both task-oriented work and strategic initiatives.
Added 9 mins ago
Senior Financial Analyst – Customer Office
Proofpoint, Inc.
Sunnyvale, CA
…support other GMs and product lines. You will report to an FP&A Manager and present directly to the Chief Customer Officer. You will serve as finance partner across the CCO's five…
Added 9 mins ago
Senior Manager, Supply Chain Excellence & Strategy
Michael Kors (USA) Inc
United States
The Senior Manager, Supply Chain Excellence & Strategy plays a critical role in advancing Capri's global supply chain strategy through the development and execution of transformational…
Added 9 mins ago
Senior Associate, Project Manager - Commercial Digital Banking Well-Managed Team
Capital One
McLean, VA · Charlotte, NC · Richmond, VA
As the Sr. Project Manager on Digital Banking’s Well-Managed Team, you will work directly with leaders in product, tech, design, and the enterprise to develop, deliver, and sustain our…
Added 10 mins ago
Life Sciences R&D Strategy Senior Manager
Accenture
Saint Louis, MO
We are seeking a Senior Manager or Principal Director to play a critical leadership role within our growing R&D strategy team to focus on R&D reinvention across the value chain: helping…
Added 10 mins ago
Technical Program Manager, CX Intelligence & AI
Coinbase
Jefferson City, MO
As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX…
Added 10 mins ago
Senior Commercial Data Science Manager
GlaxoSmithKline LLC
Remote, United States
…patient unmet needs and HCP prescribing patterns to improve strategic…
Added 10 mins ago
NB
Key Account Manager - Cell Line Development, East Coast
Nova Biomedical
Waltham, MA
- $110,000 to $150,000 USD / year
The Key Account Manager will drive adoption of Nova Biomedical’s Cell Line Development instrumentation platform, including solutions that support clonality assurance, single-cell…
Added 10 mins ago
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COUNTY AUDITOR'S OFFICE - AUDIT GRANT ANALYST
County of El Paso
El Paso, TX
- $66,162.87 USD / year
…product as a part of the overall departmental and Countywide strategic…
Added 11 mins ago
CS
Customer Success Program Manager - Food
CRT Sensitech
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 11 mins ago
Manager Operations Process
The Home Depot
Atlanta, GA
Strategic Safety Governance: Providing high-level direction and vision to dedicated safety managers and program owners, ensuring their individual compliance initiatives align with the…
Added 12 mins ago
Principal Architect - Data & AI
SHI
Jefferson City, MO
Priorities are set with the Practice Manager, each carried from assessment through to an adopted standard.
Added 13 mins ago
USCAN East Zone Leader Commercial, Genomic Medicine
Global Life Sciences Solutions USA LLC
Austin, TX
The USCAN East Zone Leader Commercial, Genomic Medicine is responsible for leading commercial execution and account-manager activities across the USCAN East Zone for Genomic Medicine. This…
Added 13 mins ago
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Information Technology Manager II
Department of Corrections & Rehabilitation
CA
- $11,388 to $13,842 USD / month
…administrative and policy direction, the Information Technology Manager II (ITM II) will serve as the Chief of the Office of the Chief Information Officer (OCIO) which includes EIS…
Added 13 mins ago
Program/Project Senior Manager
Protiviti Inc.
United States
Protiviti is looking for a Technology Senior Manager to join our growing Project & Program Management team.

Coinbase

Technical Program Manager, CX Intelligence & AI

Jefferson City, MO, United States

$212,330-$249,800 USD

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Job details

Pay: $212,330-$249,800 USD
Posting language: English

Original job description

Summary

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers.

As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables.

*What you'll do:*

Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas.
Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, analytics infrastructure, and support channel strategy, including evaluating external vendors for new AI automation solutions to leverage as part of the tooling stack.
Independently uncover CX and customer opportunities where neither the problem nor the solution is well understood, and drive alignment with CX and Engineering leadership to shift resources, launch new projects, or cancel existing initiatives by leveraging frameworks and presenting tradeoffs to drive the right business priorities.
Own opportunity sizing, define north-star success metrics, and set quarterly targets for shared KRs in partnership with EAA product managers, while managing the source of truth for OKR performance and program reporting to leadership (WBR/QBR).
Drive business process documentation to ensure proper change management and rollout of tooling and automation changes across CX.
Innovate with technology and drive AI-first solutions across all responsibilities, continuously identifying opportunities to leverage automation and emerging AI capabilities to improve CX outcomes.

*Required Skills and Experience:*

10+ years of experience in technical program management, product/program management, strategy, or related roles within complex, scaled technology environments, preferably supporting CX engineering teams, with prior experience building or materially transforming a CX function at a product-led tech company where automation and AI were central to the roadmap.
Proven track record independently uncovering business and customer challenges where neither the problem nor the solution is well understood, creating strategies that span engineering teams, and demonstrated ability to make the call or escalate the need to shift resources, launch new projects, or cancel existing programs, including advising L8+/VP leadership on optimal execution paths and managing push-back.
Exceptional program management and execution discipline with the ability to size work, sequence dependencies, manage risk, and ship complex initiatives on time with quantified impact, including demonstrated success owning cross-functional, cross-org program portfolios with high ambiguity and external dependencies (regulatory, vendor, multi-product launches).
Fluency with AI/ML systems, automation platforms, data pipelines, and CX technologies, with the ability to leverage technical depth in your area and technical breadth across Coinbase to innovate, improve upon, and simplify technology solutions, combined with comfort working with analytics partners and BI tools (e.g., Looker, Snowflake) to define metrics, interpret trends, and make tradeoffs grounded in data.
Experience partnering deeply with Product, Engineering, Analytics, and Operations to translate customer and operational insights into roadmap changes and systemic improvements, with a background spanning multiple CX disciplines (VoC/insights, AI/ML, analytics, QA, content/knowledge management, experimentation, or workforce management) and comfort rotating across them, ideally within fintech, financial services, or regulated industries, with familiarity with Coinbase's products, customer segments, and risk surface or the curiosity to rapidly build that knowledge.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
*Position ID:*P77126

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$212,330-$249,800 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *Viewhttps://static-assets.coinbase.com/e-verify.pdf Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodationshttp://www.chromevox.com/tutorial/.
*Data Privacy & Arbitration: *By submitting your application, you agree to ourhttps://www.coinbase.com/legal/application-arbitration-agreement.

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