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Added 45 mins ago
PT Team Lead Team Lead - $18.92/Hour Exciting Career Opportunity
Regal
Secaucus, NJ
Additional Duties and Responsibilities as assigned by the GM or other senior manager.
Added 1 hour ago
Specialty Representative/Senior Specialty Representative - Primary Care - Las Vegas South, NV
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Las Vegas, NV
We are actively searching for a Specialty Representative or Senior Specialty Representative to deliver on our commitment to serve patients. The Specialty Representative/Senior Specialty…
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Sentinel Principal/Sr Principal Project Management - 18891
CORP-Corporate Office
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Northrop Grumman Defense Systems is seeking a experienced Principal/Sr Principal Project Manager. This position is located in Roy, UT and supports the Sentinel program in enhancing the US…
Added 1 hour ago
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People Ops Partner / Generalist (West Coast)
Sifted
Redwood City, CA · Sunnyvale, CA · South San Francisco, CA
- $75,000 to $85,000 USD / year
…matters while escalating higher-risk issues to the People Ops Manager or senior leadership when…
Added 1 hour ago
Product Manager
Now Optics
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CC
Senior Manager, Program Management
Carrier Corporation
Indianapolis, IN
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The Senior Program Manager leads complex, cross-functional programs that carry elevated business importance, technical complexity, execution risk, or leadership visibility.
Added 1 hour ago
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Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
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Added 2 hours ago
Senior Backend Software Architect
NKW ImmunityBio Inc
United States
The Senior Backend Software Architect will drive technical excellence across our organization. This hybrid role combines hands-on software development with high-level system architecture…
Added 2 hours ago
Senior Property Manager
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HallKeen Management seeks a qualified, motivated and experienced Senior Property Manager to oversee operations of three properties consisting of approximately 163 affordable elderly /…
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Manager, On-Line
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…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
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Deputy Operations Manager
CACI International
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Senior Technical Analyst System Administrator
Southern Maryland Electric Cooperative
Hughesville, MD
Southern Maryland Electric Cooperative has an immediate opening for a Senior Technical Analyst - System Administrator. This position is responsible for managing and supporting IT systems…
Added 2 hours ago
Computer Systems Analyst - Windows
Northrop Grumman
Elkridge, MD
Assist in maintaining security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
Added 2 hours ago
Vice President of Cybersecurity & Chief Information Security Officer (CISO)
AeroVironment
Germantown, MD
The “Vice President of Cybersecurity & Chief Information Security Officer (CISO)” is a senior executive responsible for establishing, implementing, and maintaining AV’s enterprise vision,…
Added 2 hours ago
Senior Program Finance Analyst
CACI International
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CACI is seeking an experienced Senior Program Financial Analyst to join its Digital & Network Technology Finance team. This role serves as the primary financial partner to the program…
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Sr. Manager, EAP, EAP
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
The Senior Manager, Global Air & Energy Programs establishes and maintains cross-organizational alignment on a unified compliance vision across all regions, business units, and dependency…
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Medical Assistant Urology
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
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Medical Assistant- (Part Time) Salt Lake Clinic- Multiple Specialties
Canyons Medical Group
United States
- Part-time
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
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Medical Assistant Family Medicine
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 2 hours ago
Medical Assistant Family Medicine
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 2 hours ago
Medical Assistant Family Medicine
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 2 hours ago
Medical Assistant Family Medicine
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 2 hours ago
Medical Assistant WorkMed- PRN
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United States
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Ops Site Manager
TEKsystems
St Francisville, LA
- $80 to $85 USD / hour
The Ops / Site Manager leads the Suppliers on-site critical-facilities program and is accountable for the safe and reliable operation of the sites critical environment. This person serves…
Added 2 hours ago
IT Project Manager Senior
Entergy
New Orleans, LA
Advanced knowledge of company accounting and regulatory policies; ability to apply this knowledge to meet program objectives

Closed listing

Coinbase

Senior Strategic Program Manager

Washington, DC, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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