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Added 21 mins ago
Senior EHS Consultant or Lead EHS Consultant (Health and Safety)
Duke Energy
Bartow, FL
“Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy”
Added 21 mins ago
TP
Key Account Manager II (Remote)
Teva Pharmaceuticals
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- $120,000 to $153,000 USD / year
A commercially minded account manager with institutional and medical group practice selling experience. Understanding of pharmaceutical distribution in both the primary and secondary…
Added 21 mins ago
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Personal Vacation Planner Agent (Remote)
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…warning in place. All applicants must advise their Coach/Manager of their interest in applying for the…
Added 22 mins ago
Senior Recruiter
Humana
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…improvement initiatives that enhance the candidate and hiring manager…
Added 23 mins ago
BC
Field Service Engineer (Territory: Marlborough, MA)
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Marlborough, MA · Boston, MA
- $38 to $40.5 USD / hour
This position reports to the Field Service Manager and is part of the Field Service team located in Malbrough, MA and will be working remotely to cover the New England territory.
Added 23 mins ago
Registered Nurse-Remote Patient Monitoring Home Telehealth Case Manager
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Added 24 mins ago
Casino Sales and Support Specialist (Remote- Jan 2027- FL, GA, TX, NC only)
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…salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s…
Added 51 mins ago
M365 / Power Platform Developer
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Added 51 mins ago
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Added 52 mins ago
Director, Medical Safety Assessment Physician
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Lead safety activities and benefit-risk strategies for assigned BMS compounds/ program and chair the product Safety Management Team(s).
Added 52 mins ago
10753 IT Solution Architect Principal I
PSEG
Newark, NJ
Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.
Added 1 hour ago
Field Service Engineer (Birmingham, AL)
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Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 1 hour ago
Program Manager, Public Safety Communications & Investment Analytics
Corner Alliance
Washington, DC
…create results for the government. We are currently seeking a Program Manager with 10+ years of experience required to join our team and fully embrace our commitment to deliver, grow and…
Added 1 hour ago
Call Center Knowledge Management Manager (Immigration Services)
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Washington, DC
The Call Center Knowledge Management Manager (Immigration Services) is responsible for overseeing the development, maintenance, accuracy, and continuous improvement of call center knowledge…
Added 1 hour ago
Device Integration & Engineering Readiness Manager (REMOTE)
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Kadiak LLC, a Koniag Government Services company, is seeking an experienced Device Integration & Engineering Readiness Manager to support Kadiak and the Indian Health Service (IHS)…
Added 1 hour ago
Float Phlebotomist / Administrative Assistant (Sugarloaf)
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…support as requested by the Practice Coordinator, Operations Manager, or…
Added 1 hour ago
Regional Sales Manager (Fixed Gas)
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TELFORD, PA
Added 1 hour ago
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Newtown Square, PA
- $30 USD / hour
A major international software company is seeking an Asset Manager to support the content team. We produce high-quality digital marketing content, including web, e-mail, SEO articles, and…
Added 1 hour ago
Associate Project Manager (Electrical Construction)
IB ABEL INC.
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Added 1 hour ago
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Manager, Risk Adjustment
Centene Corporation
Harrisburg, PA
- $87,700 to $157,800 USD / year
…time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience,…
Added 1 hour ago
TE
Transportation Construction Manager / Resident Engineer
Tectonic Engineering Consultants, Geologists & Land Surveyors, D.P.C.
Harrisburg, PA
- $120,000 to $165,000 USD / year
Added 1 hour ago
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Director, Operations
Marriott
PITTSBURGH, PA
- $115,000 to $135,000 USD / year
…team and serves as the direct leader to each hotel General Manager, overseeing property performance, operational excellence, and brand alignment across the portfolio. This role is…
Added 1 hour ago
Senior manager, assurance & risk advisory - internal audit (remote)
Forvis
Pittsburgh, PA
Added 1 hour ago
Territory Business Manager, Advanced Surgery - Philadelphia, PA
Baxter Healthcare Corporation
Philadelphia, PA
…you build trust to achieve results As a Territory Business Manager, you take pride in representing our Advanced Surgery division at Baxter. Your keen understanding of our deep portfolio of…
Added 1 hour ago
Field Reimbursement Manager
McKesson Corporation
Philadelphia, PA
…want to hear from you. The CoverMyMeds Field Reimbursement Manager (FRM) is responsible for managing an assigned territory focused on supporting Reimbursement and Patient services by…

Closed listing

Coinbase

Senior Strategic Program Manager

Washington, DC, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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