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Added 4 mins ago
Senior Manager of Finance
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The Senior Manager, Finance will lead the local finance team and is responsible for leading the organization's financial planning, accounting, reporting, budgeting, and business analysis…
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Emerging Store Manager - SC
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Added 13 mins ago
Director, Human Resources
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…competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal…
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…coverage, paid time off, retirement savings options, wellness programs, and other resources, based on…
Added 13 mins ago
Director, Technical Program Management (Remote-Eligible)
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…business strategy to join our team. As a Technical Program Manager, you’ll have the opportunity to be on the forefront of driving major technical transformations and scaling platform…
Added 13 mins ago
Manager Finance - Sales Incentive Planning and Analysis
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Added 13 mins ago
Quality Assurance Manager - Data Center
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Louisville, KY
Develop, implement, and maintainProject Quality Programs aligned with industry standards.
Added 13 mins ago
Building / Commercial Quality Manager - Data Center
Kiewit
Louisville, KY
Kiewit Industrial District is looking for Quality Construction Manager that will be responsible for successful development and implementation of the Project Quality Plan and procedures. You…
Added 13 mins ago
Safety Manager - Industrial Construction
Kiewit
Louisville, KY
As a Safety Manager, you will manage our Health, Safety and Environmental programs at the project level, driving a safety-oriented approach to work. Must be a self-starter, highly motivated…
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Program Manager III, Legal
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At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 13 mins ago
Clinical Lab Scientist
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Added 13 mins ago
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Senior Manager AI/ML Engineering (Flex)
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LOUISVILLE, KY
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Clinical Lab Scientist (Intermittent Fee Basis)
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Added 14 mins ago
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Principal Technical Program Manager
Oracle
Reston, VA · Seattle, WA
- $91,000 to $209,500 USD / year
…employees to give back to their communities through our volunteer…
Added 16 mins ago
Apparel Product Manager
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The Product Manager supports the Merchandising Manager in managing assigned apparel and hardgoods categories. Working within the merchandising assortment planning calendar, this role…
Added 36 mins ago
Law Enforcement Information Systems Specialist
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Closed listing

Coinbase

Senior Strategic Program Manager

Washington, DC, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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