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Added 4 mins ago
R
Manager, Mid-Market Solutions Consulting
Ramp
New York City, NY
- $195,000 to $268,000 USD / year
The problems are high-stakes, data-dense, and unforgiving.
Added 15 mins ago
T
Ops Site Manager
TEKsystems
St Francisville, LA
- $80 to $85 USD / hour
The Ops / Site Manager leads the Suppliers on-site critical-facilities program and is accountable for the safe and reliable operation of the sites critical environment. This person serves…
Added 15 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
New Orleans, LA
…commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology,…
Added 15 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
New Orleans, LA
Pricing and Sales Strategy Manager, Strategy, Growth, and Transformation
Added 15 mins ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
New Orleans, LA
The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.…
Added 15 mins ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
New Orleans, LA
The individual in this role will have accountability for turning research strategy into scalable, high-impact insights that influence executive decision-making, inform client strategy, and…
Added 15 mins ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
New Orleans, LA
The individual in this role will have accountability for turning research strategy into scalable, high-impact insights that influence executive decision-making, inform client strategy, and…
Added 15 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
New Orleans, LA
Strong core consulting skills- strategic thinking, strategy content creation, innovative thinking on ways to improve global functioning of RRF assets, program management, senior stakeholder…
Added 15 mins ago
Product Manager
Meta
Baton Rouge, LA
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for Product Managers who value moving…
Added 15 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Baton Rouge, LA
Integrate relevant data and information and apply the findings to positively impact the ServiceNow strategy and share key insights and actions based on data and metrics.
Added 15 mins ago
Media Buyer
Lumen
Baton Rouge, LA
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 15 mins ago
Program Manager III, Legal
Indeed
Baton Rouge, LA
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 15 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Baton Rouge, LA
…problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program…
Added 15 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Baton Rouge, LA
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 15 mins ago
Commercial Enablement Manager
Norstella
Baton Rouge, LA
Reporting to the VP, Commercial Enablement, this role works across GTM strategy, field execution, and commercial readiness. The Manager partners directly with BU commercial leaders and…
Added 18 mins ago
Emerging Store Manager
Walgreens
DAMARISCOTTA, ME
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 18 mins ago
Emerging Store Manager
Walgreens
COTTONWOOD, AZ
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 18 mins ago
Emerging Store Manager
Walgreens
COTTONWOOD, AZ
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 24 mins ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…
Added 24 mins ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…
Added 24 mins ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…
Added 24 mins ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…
Added 24 mins ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…
Added 24 mins ago
RC
Sales Training Program Manager - Remote (CA Only)
Race Communications
Remote, United States
- $71,000 to $79,000 USD / year
The Sales Training Program Manager is responsible for owning, managing, and continuously improving the company’s sales training infrastructure to drive consistent, high-level performance…
Added 41 mins ago
Sr Program Manager, Workplace Health & Safety, Central Programs Team
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
…being. To support this focus area, Amazon is seeking a Senior Program Manager for the WHS Central Programs Team (CPT) to lead safety projects from ideation through network deployment using…

Closed listing

Coinbase

Senior Strategic Program Manager

Washington, DC, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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