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UNPOSTED - LPN Med Care Manager
Sunrise Senior Living
Edgewater, NJ
Employee Assistant Program / Discount Program
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Premier Banker- Metuchen
TD Bank
Metuchen, NJ
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
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Associate Banker I- Seaside Heights, NJ (20 hours)
TD Bank
Seaside Heights, NJ
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Associate Banker I- Stratford, NJ (40 hours)
TD Bank
Stratford, NJ
Added 1 min ago
Associate Banker I- Manchester, NJ (20 hours)
TD Bank
Manchester, NJ
Added 1 min ago
Relationship Banker I- Point Pleasant, NJ (40 hours)
TD Bank
Point Pleasant, NJ
Added 1 min ago
Associate Banker I- Manchester, NJ (30 hours)
TD Bank
Manchester, NJ
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Relationship Banker I- West Deptford, NJ (40 hours)
TD Bank
Mantua, NJ
Added 1 min ago
Associate Banker II- Clementon, NJ (20 hours)
TD Bank
Clementon, NJ
Added 1 min ago
Associate Banker I - Gloucester Twp, NJ (20 hours)
TD Bank
Clementon, NJ
Added 1 min ago
Associate Banker I- Wall Township, NJ (40 hours)
TD Bank
Wall, NJ
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Associate Banker I- Ocean Twp, NJ (30 hours)
TD Bank
Ocean, NJ
Added 1 min ago
M365 / Power Platform Developer
Dev Technology Group, Inc.
Egg Harbor City, NJ
…as part of a multidisciplinary delivery team under an M365 Program Manager, Project Manager, or Technical…
Added 1 min ago
2027 Construction Project Management Intern
Trane Technologies
Pine Brook, NJ
Our internship program provides you with the opportunity to learn more about us while you collaborate with peers across North America. As a Construction Project Manager Intern, you may…
Added 1 min ago
AU
Security Officer Flex Visitor Reception
Allied Universal
Pleasantville, NJ
- $16.98 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 min ago
Associate Banker II - Nutley/Kingsland (30 hour)
TD Bank
Nutley, NJ
Added 1 min ago
Premier Banker- Franklin Lakes
TD Bank
Franklin Lakes, NJ
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 1 min ago
Relationship Banker I- Williamstown, NJ
TD Bank
Williamstown, NJ
Added 1 min ago
Relationship Banker I- Neptune, NJ (40 hours)
TD Bank
Neptune, NJ
Added 1 min ago
ES
Assistant Store Manager
Extra Space Storage
Orange, NJ
- $19 to $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Regional Estimator
Rain for Rent
Keyport, NJ
…opportunities on large projects.Collaborates with the Branch Manager and Sales Team to manage the bid/quote process for significant…
Added 2 mins ago
Robotics Clinical Sales Representative
Zimmer Biomet
New Jersey, NJ
…centric product launches at key customer accounts. As part of the program development team, the Robotics Clinical Specialist will educate, train, and assist key stakeholders of sustainable…
Added 2 mins ago
VN
Process Optimization Manager (Water Treatment)
Veolia North America
Boonton, NJ
- $90,000 to $100,000 USD / year
…Area Wide Optimization (AWOP) or Partnership for Safe Water program…
Added 2 mins ago
OE
Field Project Management Interns
Otis Elevator Company
FAIRFIELD, NJ
- $22 to $26 USD / hour
…jobsites and learning the responsibilities of a Field Project Manager. This opportunity is not related to IT project management or software development…
Added 2 mins ago
C
Consulting Manager - Life Sciences CRM Transformation
Cognizant
Teaneck, NJ
- $110,000 to $130,000 USD / year
As a Consulting Manager - Life Sciences CRM Transformation, you will make an impact by serving as the business process and functional lead for client’s Connext CRM transformation, guiding…

Closed listing

Coinbase

Senior Strategic Program Manager

Little Rock, AR, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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