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Added 3 mins ago
EB
Keyholder-The Cosmetics Company Store-Part time-Tanger Outlets-Gonzales,LA
ELC Beauty LLC
Gonzales, LA
- $17.63 to $29.38 USD / hour
- Part-time
In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company…
Added 8 mins ago
U
On-Road Supervisor
UPS
SOUTH PORTLAND, ME
- $105,480 to $154,836 USD / year
…offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are…
Added 8 mins ago
Senior Product Manager - Certificates of Deposit (US)
TD Bank
Lewiston, ME
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 8 mins ago
Senior Product Manager - Savings (US)
TD Bank
Lewiston, ME
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 8 mins ago
Senior Product Manager - Checking (US)
TD Bank
Lewiston, ME
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 8 mins ago
Program Manager III, Legal
Indeed
Portland, ME
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 8 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Augusta, ME
- $66,200 to $132,400 USD / year
…opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their…
Added 8 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Augusta, ME
Added 8 mins ago
Account Manager
CVS Health
Augusta, ME
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed…
Added 8 mins ago
Media Buyer
Lumen
Augusta, ME
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 9 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Augusta, ME
…problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program…
Added 11 mins ago
Manager Mission Assurance 2
Northrop Grumman
Redondo Beach, CA · Redondo Beach
…driving continuous improvement across the supply chain to achieve program quality objectives and customer satisfaction. This position may require up to 80% of direct work for supported…
Added 11 mins ago
Manager Supply Chain Programs - Level 1
Northrop Grumman
Dulles, VA · Gilbert, AZ · Dulles · Gilbert
Northrop Grumman Space Systems is seeking a highly qualified and energetic leader for the position of Manager 1 Supply Chain Programs to join our team.
Added 11 mins ago
Sentinel Principal/Sr Principal Project Management - 18891
Northrop Grumman
Roy, UT · Roy
Northrop Grumman Defense Systems is seeking a experienced Principal/Sr Principal Project Manager. This position is located in Roy, UT and supports the Sentinel program in enhancing the US…
Added 13 mins ago
Program Operations Manager
Raydar
Washington, DC
Raydar is recruiting for this role on behalf of our client. Act as the accountable program owner for customer engagements, partnering with a technical lead and a team of engineers. Convert…
Added 19 mins ago
Strategic Insights Manager, Outdoor Hybrid in Towson, MD or Valley City, OH
Stanley Black and Decker
Valley City, OH
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For…
Added 19 mins ago
Loan Sales Specialist
OneMain Financial
Ironton, OH
…can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other…
Added 19 mins ago
Regional Demand Fulfillment Manager
ContiTech
Fairlawn, OH
…of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and…
Added 19 mins ago
Preferred Relationship Manager
Fifth Third Bank, N.A.
Loveland, OH
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Added 19 mins ago
Supervisor, DSD Delivery
Mondelez International
Streetsboro, OH
People Manager & # of Direct & Indirect Reports
Added 20 mins ago
Nurse- Outpatient Mental Health Nurse Manager
Veterans Affairs, Veterans Health Administration
Chillicothe, OH
Added 20 mins ago
Human Resources Manager
Maker's Pride
Wilmington, OH
ROLE OVERVIEW If you are hungry to work with smart people in a fast-paced environment, lead culture change and partner with leaders at all levels in the organization to attract and develop…
Added 20 mins ago
Loan Sales Specialist
OneMain Financial
Middletown, OH
…can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other…
Added 20 mins ago
Manufacturing Manager - Production Supervisor - 3rd Shift
GE Aerospace
Beavercreek, OH
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
Added 20 mins ago
Store Manager - Kay Jewelers - Tiffin Avenue Outpost
Signet Jewelers
Findlay, OH
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…

Closed listing

Coinbase

Senior Strategic Program Manager

Jefferson City, MO, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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