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Added 12 mins ago
Premier Banker- Metuchen
TD Bank
Metuchen, NJ
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 12 mins ago
M365 / Power Platform Developer
Dev Technology Group, Inc.
Egg Harbor City, NJ
…as part of a multidisciplinary delivery team under an M365 Program Manager, Project Manager, or Technical…
Added 12 mins ago
Premier Banker- Franklin Lakes
TD Bank
Franklin Lakes, NJ
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 12 mins ago
VN
Process Optimization Manager (Water Treatment)
Veolia North America
Boonton, NJ
- $90,000 to $100,000 USD / year
Continuous Improvement Culture : Instill and lead with a culture of operational excellence across decentralized plant portfolios, steering operational teams to achieve elite, voluntary…
Added 13 mins ago
Senior Manager, Health Care Compliance Officer - Global Functions
J&J Family of Companies
Raritan, NJ
…strong execution, and global stakeholder influence. The Senior Manager, Health Care Compliance Officer - Global Functions is responsible for supporting our global functions and advancing an…
Added 13 mins ago
Application Development Group Manager, Senior Vice President
Citigroup
Jersey City, NJ
…a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient…
Added 26 mins ago
Web Content Editor
KeenLogic
Washington, DC
Working in close collaboration with the HouseNet Content Lead, HouseNet Product Manager, and other members of the HouseNet Program Team, the candidate will also engage with the Customer…
Added 53 mins ago
Creative Marketing Operations Manager
Benco Dental Company
Pittston, PA
Pittston, PA. This is a hybrid position requiring at least 2 days per week onsite. Creative Marketing Operations Manager at 1930 Ventures Shared Services As the next evolution of our family…
Added 53 mins ago
Senior Project Manager - Technology Delivery
S & T Bank
Indiana, PA
…Responsibilities: Project Initiation & Strategy Alignment 1. Partner with business lines during project initiation to validate scope, business case, and alignment with strategic objectives.…
Added 54 mins ago
SAP S4/HANA Senior Project Manager (Public Cloud)
IBM
University Park, PA
We are hiring Senior Project Manager to lead end-to-end SAP S/4HANA Cloud Public Edition implementations. You will own delivery from Prepare through Hypercare: scope, schedule, budget,…
Added 54 mins ago
Configuration Manager/Data Manager
Leidos
King Of Prussia, PA
The CM&DM Lead will implement the process and procedures in a classified environment, developing their team and ensuring that all program team members are appropriately trained.
Added 55 mins ago
M
Director, Operations
Marriott
PITTSBURGH, PA
- $115,000 to $135,000 USD / year
…team and serves as the direct leader to each hotel General Manager, overseeing property performance, operational excellence, and brand alignment across the portfolio. This role is…
Added 55 mins ago
Senior manager, assurance & risk advisory - internal audit (remote)
Forvis
Pittsburgh, PA
Added 55 mins ago
Business Development Manager, Technical Development Program
JLL
Pittsburgh, PA
…of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them…
Added 55 mins ago
Commercial Lines Account Executive
First National Bank
Pittsburgh, PA
Added 55 mins ago
Maintenance Shop Lead
Republic Services
Philadelphia, PA
POSITION SUMMARY: Reporting to a Maintenance Supervisor or Maintenance Manager, the Maintenance Lead Technician provides direction to a group of technicians to ensure that all repairs and…
Added 55 mins ago
Creative Marketing Operations Manager
Benco Dental
Pittston, PA
Creative Marketing Operations Manager at 1930 Ventures Shared Services
Added 1 hour ago
Environmental Health & Safety Consulting Manager
Triumvirate Environmental
Albany, NY · Florham Park, NJ
The EHS Consulting Manager leads a portfolio of consulting and embedded services accounts, pairing deep technical EHS expertise with account leadership to deliver outstanding client…
Added 1 hour ago
Supply Chain Contracting Manager- GPO
Lumicera Health Services
Cape Girardeau, MO
Added 1 hour ago
Sourcing Manager (Contract Negotiator)
Edward Jones
St. Louis, MO
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 1 hour ago
Digital Resiliency Manager
Edward Jones
St. Louis, MO
Edward Jones has an exciting opportunity for an associate capable of delivering the digital operational resiliency program and solutions that will advance the strategies of a growing…
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.

Closed listing

Coinbase

Senior Strategic Program Manager

Jefferson City, MO, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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