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Added 1 min ago
Premier Banker- Metuchen
TD Bank
Metuchen, NJ
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 1 min ago
Associate Banker II- Clementon, NJ (20 hours)
TD Bank
Clementon, NJ
This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports…
Added 1 min ago
Associate Banker II - Nutley/Kingsland (30 hour)
TD Bank
Nutley, NJ
This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports…
Added 1 min ago
Premier Banker- Franklin Lakes
TD Bank
Franklin Lakes, NJ
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 2 mins ago
Process Lead Supply Planning Reliability
J&J Family of Companies
Titusville, NJ
Reports To: Senior Manager, Global Operational Planning Process Standards & Improvement
Added 2 mins ago
Senior Manager, Health Care Compliance Officer - Global Functions
J&J Family of Companies
Raritan, NJ
…expertise, strategic business partnership, strong execution, and global stakeholder influence. The Senior Manager, Health Care Compliance Officer - Global Functions is responsible for…
Added 2 mins ago
Heavy Equipment Technician Apprentice-Paid Training
Republic Services
South Plainfield, NJ
…receive direct supervision from a Fleet Maintenance Supervisor or Manager and through completion of the Republic Preventative Maintenance Program and other on-the-job work completed during…
Added 2 mins ago
T
Director, Annuitization Product Capability Owner
TIAA
Iselin, NJ
- $119,000 to $155,000 USD / year
…and road maps that meet internal and external customer and partner needs. This includes translating product strategy for building and retaining retail annuity products into clear business…
Added 2 mins ago
Head of Mobile and Agentic Banking Transformation (US)
TD Bank
Mount Laurel, NJ
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging…
Added 2 mins ago
Business Process & Risk Transformation Lead
TD Bank
Mount Laurel, NJ
Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and…
Added 2 mins ago
Senior Product Manager - Checking (US)
TD Bank
Mount Laurel, NJ
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 2 mins ago
Senior Product Manager - Certificates of Deposit (US)
TD Bank
Mount Laurel, NJ
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 2 mins ago
Senior Product Manager - Savings (US)
TD Bank
Mount Laurel, NJ
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 2 mins ago
Payments & Deposit Operations Representative II (US)
TD Bank
Mount Laurel, NJ
…understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is…
Added 2 mins ago
Sr Analyst - Fraud Defect Analysis
TD Bank
Mount Laurel, NJ
Leads and contributes to the ongoing improvement of the partner / Customer experience
Added 2 mins ago
Associate Banker II/Kings Highway (Cherry Hill)/Bilingual Arabic, Spanish or Turkish preferred (30hrs)
TD Bank
Cherry Hill, NJ
This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports…
Added 2 mins ago
Program Manager III, Legal
Indeed
Newark, NJ
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 2 mins ago
Application Development Group Manager, Senior Vice President
Citigroup
Jersey City, NJ
…foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital…
Added 2 mins ago
Product Portfolio Operations Manager - Operating Model Enablement
JPMorgan Chase
Jersey City, NJ
As a Product Portfolio Operations Manager in Operating Model Enablement within the Chief Technology Office, you are a foundational member of a team responsible for implementing connectivity…
Added 2 mins ago
M
Agile Coach
ManpowerGroup
Jersey City, NJ
- $80 to $85 USD / hour
Strong experience serving as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment.
Added 2 mins ago
Technical Product Owner-Vice President (Corporate Technology, Document Platform)
JPMorgan Chase
Jersey City, NJ
…This is an opportunity for an accomplished technical product manager to solve complex customer problems, shape reusable platform capabilities, and deliver products at significant scale. You…
Added 2 mins ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
Morristown, NJ
The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.…
Added 2 mins ago
Senior Strategic Program Manager
Coinbase
Trenton, NJ
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 2 mins ago
Media Buyer
Lumen
Trenton, NJ
…trends. Leads defined testing and optimization workstreams, partner across functions and serve as a resource to…
Added 2 mins ago
Product Operations Specialist
FranklinCovey
Trenton, NJ
FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough…

Closed listing

Coinbase

Senior Strategic Program Manager

Jefferson City, MO, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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