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Added 6 mins ago
AE
Senior Associate - Digital Product Management (Banking COE)
American Express
Sunrise, FL
- $89,250 to $150,250 USD / year
…capabilities that meet the highest standards of compliance, automation, and innovation. The Product Associate will focus on delivering new marketing and onboarding capabilities to…
Added 7 mins ago
Talent Management Specialist (Level 3 or 4)
Northrop Grumman
Melbourne, FL
Reporting to the Manager, Talent Management, you will be a key member of the Enterprise Talent team, partnering with stakeholders across the organization to enhance leadership pipelines and…
Added 7 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Tallahassee, FL
2+ years working with AI-enabled capabilities within ServiceNow, including AI Search, virtual agent, predictive intelligence, automation, and emerging generative AI use cases.
Added 7 mins ago
Senior Strategic Program Manager
Coinbase
Tallahassee, FL
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 7 mins ago
Tax Reporting Senior Manager
Amgen
Tampa, FL
The Senior Manager, Tax Reporting will report to the Tax Associate Director and will focus on two core areas: ASC 740 and U.S. International tax provision and compliance. This role will…
Added 7 mins ago
Supervisory Medical Records Administrator Chief HIMS- Detail Position -NTE 1 year
Veterans Affairs, Veterans Health Administration
Tampa, FL
Added 8 mins ago
Senior Sales Representative - Pelvic Health- Orlando, FL
Medtronic
Orlando, FL
Added 8 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Tampa, FL · Miami, FL
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 8 mins ago
Manager - Finance Managed Services
Deloitte
Miami, FL · Tampa, FL
…as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an…
Added 8 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Tampa, FL · Miami, FL
…development, operations, and security teams to foster a culture of automation and DevSecOps…
Added 8 mins ago
Manager - SAP Concur
Deloitte
Miami, FL · Tampa, FL
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
Added 8 mins ago
SAP EWM Senior Manager - Consumer Goods & Services
Accenture
Miami, FL · St. Petersburg, FL
Minimum of 4 years managing full-cycle SAP EWM implementations in a lead or program manager role
Added 8 mins ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
Ft. Lauderdale, FL · Jacksonville, FL · Tallahassee, FL · Tampa, FL · Miami, FL
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 8 mins ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
Tampa, FL · Miami, FL · Jacksonville, FL · Tallahassee, FL · Ft. Lauderdale, FL
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 8 mins ago
Program Manager III, Legal
Indeed
Miami, FL
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 8 mins ago
Cyber Operate Manager - IAM PBAC Architect/Engineer
Deloitte
Lake Mary, FL · Tampa, FL · Jacksonville, FL · Tallahassee, FL · Miami, FL · Ft. Lauderdale, FL
Experience building IAM automation using Python or PowerShell and working with Active Directory or Lightweight Directory Access Protocol (LDAP), Okta or Azure Active Directory, and Security…
Added 8 mins ago
Program Support Assistant
Veterans Affairs, Veterans Health Administration
Miami, FL
Added 8 mins ago
Manager - SAP RAR
Deloitte
Tampa, FL · Miami, FL
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
Added 8 mins ago
Cyber Operate Manager - Identity Security Architect & Product Engineering
Deloitte
Ft. Lauderdale, FL · Lake Mary, FL · Miami, FL · Jacksonville, FL · Tallahassee, FL · Tampa, FL
…application programming interfaces (APIs), identity protocols, automation, and cloud-native…
Added 8 mins ago
CNC Programmer
Shapes Precision Manufacturing
Palm Bay, FL
…machines, EDMs, Prima/Laserdyne fiber laser, Flow waterjet, and automation…
Added 23 mins ago
PB
SEPS IT Lead (Computer & Information Systems Manager)
Pueo Business Solutions LLC
Tampa, FL
- $151,615.93 to $206,444.33 USD / year
Pueo Business Solutions is seeking a SEPS IT Lead (Computer & Information Systems Manager) to join our unique team of multidisciplined experts onsite at MacDill AFB, FL. The SEPS IT Lead…
Added 24 mins ago
Strategic Account Manager, Programs
Agoda
NY
As an NYC-based Strategic Account Manager, Marketing Programs, you will play a critical role in driving the growth and performance of Agoda and Priceline's North American hotel partner…
Added 35 mins ago
M365 / Power Platform Developer
Dev Technology Group, Inc.
Egg Harbor City, NJ
…as part of a multidisciplinary delivery team under an M365 Program Manager, Project Manager, or Technical…
Added 36 mins ago
2027 Construction Project Management Intern
Trane Technologies
Pine Brook, NJ
Our internship program provides you with the opportunity to learn more about us while you collaborate with peers across North America. As a Construction Project Manager Intern, you may…
Added 36 mins ago
Process Lead Supply Planning Reliability
J&J Family of Companies
Titusville, NJ
Reports To: Senior Manager, Global Operational Planning Process Standards & Improvement

Closed listing

Coinbase

Senior Strategic Program Manager

Jefferson City, MO, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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