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Added 7 mins ago
MC
Surveillance Observer
Maverick Colorado LLC
Central City, CO
- $22 to $28 USD / hour
Team Member Referral program ($600 per team member referred!)
Added 9 mins ago
P
Cook
Perkins
Rochester, MN
- $16.5 to $18.5 USD / hour
3 College Credits hours for completing manager training****
Added 9 mins ago
Cook
Perkins
Lee Summit, MO
3 College Credits hours for completing manager training****
Added 9 mins ago
Baker
Perkins
Lee Summit, MO
3 College Credits hours for completing manager training****
Added 10 mins ago
CC
Senior Manager, Program Management
Carrier Corporation
Indianapolis, IN
- $117,500 to $234,500 USD / year
The Senior Program Manager leads complex, cross-functional programs that carry elevated business importance, technical complexity, execution risk, or leadership visibility.
Added 12 mins ago
TT
Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
Join an early-stage AI company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account growth across an existing portfolio of enterprise customers,…
Added 14 mins ago
Store Manager
Carter's Retail Inc.
Orlando-Vineland, FL
As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents,…
Added 23 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
Columbus, OH
- $24 to $31 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 23 mins ago
Sales Manager
Ulta Beauty, Inc.
Palestine, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 23 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
Mentor, OH
- $23 to $30 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 23 mins ago
Assistant Stylist
Ulta Beauty, Inc.
Belton, MO
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
Added 31 mins ago
General Foreman/Construction Manager | Fast Hiring | Great Opportunity
Aerotek
Fremont, CA
Solar Construction Manager/General Foreman (Utility-Scale Projects)
Added 33 mins ago
Senior Backend Software Architect
NKW ImmunityBio Inc
United States
Added 35 mins ago
UC
Territory Manager – UniFirst First Aid + Safety
UniFirst Corporation
Portland, ME
- From $41,600 USD / year
UniFirst First Aid + Safety is seeking a reliable and hardworking Territory Manager to join our family. As a Territory Manager, you will be responsible for servicing and managing…
Added 39 mins ago
Store Manager
Carter's
Orlando, FL
Added 52 mins ago
Doc Crow's Seeking Experienced Hosts
Schulte Companies
Louisville, KY
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only…
Added 56 mins ago
Host(ess)
Perkins
Lee Summit, MO
3 College Credits hours for completing manager training****
Added 59 mins ago
Chemist
National Institutes of Health
Montgomery County, MD
Added 59 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Largo, MD
- $17.3 to $19.3 USD / hour
- Full-time
Supervise all store functions and associates while in the role of Manager on Duty
Added 59 mins ago
Transmission System Operations Manager
Southern Maryland Electric Cooperative
Hughesville, MD
Southern Maryland Electric Cooperative has an immediate opening for a Transmission System Operations Manager. This position manages activities with NERC and PJM standards and regulations…
Added 59 mins ago
Registered Nurse - Community Living Center Inpatient/Continuing Care
Veterans Affairs, Veterans Health Administration
Perry Point, MD
Added 59 mins ago
Senior Technical Analyst System Administrator
Southern Maryland Electric Cooperative
Hughesville, MD
…VMware vSphere/VCF, Nutanix AHV, Oracle Linux Virtualization Manager (OLVM)/Oracle KVM) and container/orchestration technologies (Docker, Kubernetes). and#149; Performance Tuning:…
Added 59 mins ago
Network Operations & Engineering Manager
CACI International
National Harbor, MD
Job Title: Network Operations & Engineering Manager
Added 59 mins ago
Computer Systems Analyst - Windows
Northrop Grumman
Elkridge, MD
Assist in maintaining security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
Added 59 mins ago
FACILITIES MANAGER
Defense Health Agency
Aberdeen Proving Ground, MD
…Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military…

Closed listing

Coinbase

Senior Strategic Program Manager

Charlotte, NC, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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