Jobs in the United States

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Added 7 mins ago
ATI Senior Program Analyst
Parsons Technical Services, Inc.
VA · WV
Parsons is looking for an amazingly talented Senior Program Analyst to join our team! In this role, you will provide programmatic, operational, technical, and financial analysis for…
Added 28 mins ago
Senior Security Manager, Next Generation Programs
GE Aerospace
Evendale, OH
Establish and lead program Security Working Groups; brief senior leadership and government customers on security posture, risks, and mitigations.
Added 28 mins ago
Program Manager IV
General Atomics
Beavercreek, OH
This position typically reports to a senior program manager and is responsible for the planning, managing and technical performance of one or more established engineering program(s)…
Added 29 mins ago
NBL Senior Initiatives & Operations Manager
Western Alliance Bank
Darbydale, OH
Job Title: NBL Senior Initiatives & Operations Manager Location: OH - Columbus What you'll do: As a National Business Line Senior Initiatives and Operations Manager you'll contribute to the…
Added 29 mins ago
Sr. Manager, Value Stream Leader-Surgical Energy/Pre-Identified Candidate
J&J Family of Companies
Cincinnati, OH
…priorities. Assignments may evolve as portfolio needs change. The Senior Manager will lead through influence in a complex, global matrix and will balance growth, quality, service, cost,…
Added 29 mins ago
Program Management Office (PMO)/Document Controls
WSP USA
Cleveland, OH
Track contract and project related funding, monthly invoices and update various tracking spreadsheets to support our project managers and the Program Manager;
Added 38 mins ago
Grocery Manager
Fresh Thyme Market
Apple Valley, MN
The Grocery Manager position is responsible for managing all aspects of the Grocery Department including staff, sales, margin, and labor. They may be responsible for managing and developing…
Added 2 hours ago
Specialty Representative/Senior Specialty Representative - Primary Care - Las Vegas South, NV
Amgen
Las Vegas, NV
We are actively searching for a Specialty Representative or Senior Specialty Representative to deliver on our commitment to serve patients. The Specialty Representative/Senior Specialty…
Added 2 hours ago
Senior Backend Software Architect
NKW ImmunityBio Inc
United States
The Senior Backend Software Architect will drive technical excellence across our organization. This hybrid role combines hands-on software development with high-level system architecture…
Added 3 hours ago
Deputy Operations Manager
CACI International
National Harbor, MD
Support the Operations Manager in preparing operational sections of Program Management Reviews (PMRs), status reports, and data calls, including metrics, incident trends, staffing updates,…
Added 3 hours ago
Vice President of Cybersecurity & Chief Information Security Officer (CISO)
AeroVironment
Germantown, MD
The “Vice President of Cybersecurity & Chief Information Security Officer (CISO)” is a senior executive responsible for establishing, implementing, and maintaining AV’s enterprise vision,…
Added 3 hours ago
Senior Program Finance Analyst
CACI International
Bethesda, MD
CACI is seeking an experienced Senior Program Financial Analyst to join its Digital & Network Technology Finance team. This role serves as the primary financial partner to the program…
Added 3 hours ago
T
Ops Site Manager
TEKsystems
St Francisville, LA
- $80 to $85 USD / hour
The Ops / Site Manager leads the Suppliers on-site critical-facilities program and is accountable for the safe and reliable operation of the sites critical environment. This person serves…
Added 3 hours ago
IT Project Manager Senior
Entergy
New Orleans, LA
Advanced knowledge of company accounting and regulatory policies; ability to apply this knowledge to meet program objectives
Added 4 hours ago
Internal Audit Senior Manager, Quality Assurance
Charles Schwab
Westlake, TX
…Assurance (QA) team within PPG is seeking an Internal Audit Senior Manager, Quality Assurance to support the Quality Assurance and Improvement Program (QAIP). This individual contributor…
Added 4 hours ago
TDCJ - Administrative Assistant II - Generic
Texas Department of Criminal Justice - SET
Tennessee Colony, TX
Added 4 hours ago
TDCJ - Administrative Assistant II - Inmate Grieva
Texas Department of Criminal Justice - SET
Huntsville, TX
Added 4 hours ago
TDCJ - Administrative Assistant IV - Volunteer Ser
Texas Department of Criminal Justice - SET
Huntsville, TX
Added 4 hours ago
HR
Senior Sales and Operations Coordinator US
Herc Rentals
Grand Prairie, TX
- $27 to $30 USD / hour
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is…
Added 4 hours ago
TDCJ - Substance Abuse Counselor I,II - Substance
Texas Department of Criminal Justice - SET
Amarillo, TX
Added 4 hours ago
Senior Manager, Emissions Compliance Strategy
Toyota
Plano, TX
Toyota's Portfolio & Compliance Strategy Department is looking for a passionate and highly motivated Senior Manager for the Compliance Strategy group.
Added 4 hours ago
Cloud Financial Operations Analyst
Toyota
Plano, TX
Reporting to the Senior Manager, the person in this role will join the Engineering, Cloud, and Software Development team to build and maintain secure, scalable, and resilient cloud…
Added 4 hours ago
Airway Transportation Systems Specialist (SOC NOM)
Federal Aviation Administration
Fort Worth, TX
Summary Serves as a NAS Operations Manager (NOM) within the Fort Worth ARTCC Service Operations Center (SOC). The NOM is responsible to monitor the status of services and systems, perform…
Added 4 hours ago
Senior Product Owner
Marathon Petroleum Corporation
San Antonio, TX
A Senior Product Owner is responsible for organizing, prioritizing, and assessing work for Agile teams while driving the strategic direction, roadmap, and delivery of critical Order-to-Cash…
Added 4 hours ago
Senior Property Manager
CBRE
Dallas, TX
As a CBRE Sr Property Manager, you will lead all aspects of a complex property or multi-owner portfolio of commercial, industrial or retail properties. Oversee all marketing, operations and…

Closed listing

Coinbase

Senior Strategic Program Manager

Hartford, CT, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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