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Added 9 mins ago
Software Development Manager
Andromeda Systems Incorporated
Jacksonville, FL
…industry. ASI is seeking an experienced Software Development Manager to work in our Jacksonville, FL office. This highly motivated individual will lead multiple software teams that develop,…
Added 10 mins ago
Analyst, Loyalty Financial & Commercial Modeling
Carnival Cruise Line
Miami, FL
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive…
Added 10 mins ago
Casino Sales and Support Specialist (Remote- Jan 2027- FL, GA, TX, NC only)
Carnival Cruise Line
Miami, FL
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive…
Added 38 mins ago
Director, Biostatistics
Bristol Myers Squibb
Princeton, NJ
Director of Biostatistics is a member of cross-functional team and contributes to development of compounds within a therapeutic area. Drives the design of innovative and efficient clinical…
Added 38 mins ago
Renault Winery & Resort | Food & Beverage Director
Renault FBS
Egg Harbor City, NJ
The Director of Food & Beverage serves as the senior leader responsible for all food and beverage operations across Renault Winery & Resort. Reporting directly to the Resort General…
Added 1 hour ago
Senior Project Manager - 9200942537463_165-Camp Hill
Burke & Herbert Bank & Trust Co.
Camp Hill, PA
Burke & Herbert Bank & Trust Senior Project Manager CLASSIFICATION: Exempt REPORTS TO: Director of Strategic Initiatives Office DATE: October 25, 2026 JOB DESCRIPTION Summary/Objective The…
Added 1 hour ago
Business Development Manager, Technical Development Program
JLL
Pittsburgh, PA
…and JREDD is its named sales arm. The Business Development Manager for TDP is a dedicated hunter responsible for identifying, qualifying, and advancing commercial opportunities for the TDP…
Added 1 hour ago
Environmental Health & Safety Consulting Manager
Triumvirate Environmental
Albany, NY · Florham Park, NJ
…facilities and a consulting team that designs the multi-year programs to make it durable, we deliver the kind of measurable, self-funding outcomes clients actively want in their…
Added 1 hour ago
C&
Movement Manager - Remote New York
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 1 hour ago
C&
Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 1 hour ago
C&
Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 1 hour ago
Registered Pharmacist-Hourly
Hy-Vee Inc
Burlington, IA
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Pharmacy Department Manager; Pharmacy Supervisor
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 2 hours ago
T
Critical Facilities Chief Engineer
TEKsystems
Ashburn, VA
- $130,000 to $150,000 USD / year
…mission-critical facility. This role supports the Facility Manager and Maintenace Manager by ensuring procedural integrity, technical excellence, risk mitigation, and operational continuity…
Added 2 hours ago
Director, Project Management - Card Planning & Delivery
Capital One
Richmond, VA · McLean, VA
As a Director, Project Manager at Capital One, you will create strategies and lead a team through high priority projects for the company. You will collaborate with smart and passionate…
Added 2 hours ago
SN
Program Manager
SOUTHWESTERN NC PLANNING & ECONOMIC DEVELOPMENT COMMISSION
Sylva, NC
- $60,000 to $70,000 USD / year
Added 2 hours ago
Program Manager
SOUTHWESTERN NC PLANNING & ECONOMIC DEVELOPMENT COMMISSION
Sylva, NC
Added 2 hours ago
Manager, Affiliate Marketing, Consumer Solutions
Labcorp
Durham, NC · Burlington, NC
Reporting to the Director of Consumer Acquisition, the Affiliate Marketing Manager will own the strategy, execution, optimization, and expansion of Labcorp OnDemand's affiliate marketing…
Added 2 hours ago
Senior Manager, Paid Social Media, Consumer Solutions
Labcorp
Burlington, NC · Durham, NC
Reporting to the Director of Consumer Acquisition, the Paid Social Marketing Manager will lead the strategy, growth, and performance of Labcorp OnDemand's paid social channel as a critical…

Closed listing

Coinbase

Senior Strategic Program Manager

Hartford, CT, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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