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Added 3 mins ago
C&
Movement Manager - Remote New York
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 3 mins ago
C&
Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 3 mins ago
C&
Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 10 mins ago
Supply Chain Contracting Manager- GPO
Lumicera Health Services
Cape Girardeau, MO
Added 10 mins ago
Sr. Project Manager, EPMO
Lumicera Health Services
Cape Girardeau, MO
Added 10 mins ago
Reimbursement Specialist I (10:30-7:00pm CST)
Lumicera Health Services
Cape Girardeau, MO
Added 10 mins ago
Intake Specialist I
Lumicera Health Services
Cape Girardeau, MO
Overview Due to growth we are adding an Intake Specialist to our team! Under direction from the Assoc. Manager, Patient Support Services and pharmacists in the Specialty Pharmacy, the…
Added 10 mins ago
Supervisor, Specialty Pharmacy Support Services
Lumicera Health Services
Cape Girardeau, MO
Added 10 mins ago
Veterinary Strategic and National Accounts Market Development Manager
Danaher Corporation
St. Louis, MO
The Veterinary Strategic and National Accounts Market Development Manager is an intensive, growth focused role responsible for developing and growing Radiometer America’s business with…
Added 10 mins ago
Program Manager III, Legal
Indeed
Saint Louis, MO
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 10 mins ago
Ambulatory Risk Manager
Ascension Health
Saint Louis, MO
Location: Remote (with regular travel to Tennessee)
Added 10 mins ago
Benefits Strategy Manager
Ascension Health
Saint Louis, MO
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 10 mins ago
Manager of Consumer Insights and Experience
Ascension Health
Saint Louis, MO
CX Research & Program Management: Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration.
Added 10 mins ago
Health Technician (Telehealth Clinical)(Advanced)
Veterans Affairs, Veterans Health Administration
Saint Louis, MO
Added 10 mins ago
Program Manager
Ascension Health
Saint Louis, MO
Collaborates with CX Onsite Team leaders to identify program opportunities.
Added 10 mins ago
Account Manager
CVS Health
Jefferson City, MO
Open to fully remote anywhere in the U.S. or hybrid work location for this role
Added 10 mins ago
Senior Strategic Program Manager
Coinbase
Jefferson City, MO
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 10 mins ago
Media Buyer
Lumen
Jefferson City, MO
Build and govern matched, retargeting, lookalike, interest and suppression audiences in coordination with the ABM program to improve relevance and prevent duplicate account exposure.
Added 10 mins ago
Associate Product Manager
FranklinCovey
Jefferson City, MO
Location: Remote – Anywhere in the contiguous US
Added 10 mins ago
Product Operations Specialist
FranklinCovey
Jefferson City, MO
Location: Remote – Anywhere in the contiguous US
Added 10 mins ago
Commercial Enablement Manager
Norstella
Jefferson City, MO
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
Added 10 mins ago
Sr. Manager, Specialty Client Support (RPh)
Navitus Health Services
Jefferson City, MO
Added 11 mins ago
CC
Senior Manager, Claims
Centene Corporation
Jefferson City, MO
- $107,700 to $199,300 USD / year
…time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience,…
Added 11 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Jefferson City, MO
…problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program…
Added 11 mins ago
CC
Manager, Data Strategy
Centene Corporation
Jefferson City, MO
- $102,900 to $190,500 USD / year
…time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience,…

Closed listing

Coinbase

Senior Strategic Program Manager

Madison, WI, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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