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Added 9 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Maryland Heights, MO
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 9 mins ago
Oracle Analytics FDI - Manager
Deloitte
St. Louis, MO
…platforms, operations, and processes that power their business. As a Manager, you will work with cross-functional teams to deliver innovative data, AI, and cloud-enabled solutions that…
Added 9 mins ago
Program Manager III, Legal
Indeed
Saint Louis, MO
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 9 mins ago
Manager of Consumer Insights and Experience
Ascension Health
Saint Louis, MO
CX Research & Program Management: Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration.
Added 9 mins ago
Product Manager
Meta
Jefferson City, MO
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for Product Managers who value moving…
Added 9 mins ago
Product Manager
Meta
Jefferson City, MO
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product…
Added 9 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Jefferson City, MO
- $66,200 to $132,400 USD / year
This role leads end-to-end order execution from purchase through delivery in OCI data centers, ensuring on-time, right-first-time delivery. The PM drives inventory optimization and…
Added 9 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Jefferson City, MO
Integrate relevant data and information and apply the findings to positively impact the ServiceNow strategy and share key insights and actions based on data and metrics.
Added 10 mins ago
Senior Strategic Program Manager
Coinbase
Jefferson City, MO
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 10 mins ago
Media Buyer
Lumen
Jefferson City, MO
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 10 mins ago
Associate Product Manager
FranklinCovey
Jefferson City, MO
As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important…
Added 10 mins ago
Product Operations Specialist
FranklinCovey
Jefferson City, MO
Assist in establishing and tracking the function's operating metrics by maintaining baseline data and summarizing realized impact.
Added 10 mins ago
Commercial Enablement Manager
Norstella
Jefferson City, MO
…like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s…
Added 10 mins ago
CC
Manager, Data Strategy
Centene Corporation
Jefferson City, MO
- $102,900 to $190,500 USD / year
Demonstrated portfolio/program leadership in operations / lifecycle management, cybersecurity, data science, analytics, AI/ML, or closely related technology domains.
Added 10 mins ago
AI Senior Manager - SFL Scientific
Deloitte
St. Louis, MO · Kansas City, MO
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 10 mins ago
Data Science Manager, Gen AI - SFL Scientific
Deloitte
Kansas City, MO · St. Louis, MO
…programs that transform our clients' businesses. We are hiring a Data Science Manager to support the technical design, development, and deployment of novel AI solutions across healthcare,…
Added 10 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
St. Louis, MO · Kansas City, MO
…commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology,…
Added 10 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
St. Louis, MO · Kansas City, MO
Pricing and Sales Strategy Manager, Strategy, Growth, and Transformation
Added 10 mins ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
St. Louis, MO · Kansas City, MO
The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.…
Added 10 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
St. Louis, MO · Kansas City, MO
Architect strategies for data security at rest and in transit using Cloud KMS (including Customer-Managed Encryption Keys), GCP Secret Manager, and Cloud Data Loss Prevention (DLP).
Added 10 mins ago
Senior Manager Data Lead
Deloitte
Kansas City, MO · St. Louis, MO
…operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage,…
Added 10 mins ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
Kansas City, MO · St. Louis, MO
The Center brings together researchers, policy experts, and strategists to generate differentiated, data-driven thought leadership. As part of Deloitte's Research & Insights organization…
Added 10 mins ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
St. Louis, MO · Kansas City, MO
The Center brings together researchers, policy experts, and strategists to generate differentiated, data-driven thought leadership. As part of Deloitte's Research & Insights organization…
Added 10 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
St. Louis, MO · Kansas City, MO
…of new opportunities, analyse quantitative and qualitative data, lead and coach team of managers, and proactively communicate with stakeholders. They will be required to demonstrate solid…
Added 10 mins ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
St. Louis, MO · Kansas City, MO
Define business rules, data definitions, and process standards that ensure consistent rollout of key business themes across all RAE apps, with a primary focus on radically frictionless…

Closed listing

Coinbase

Senior Strategic Program Manager

Madison, WI, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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