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Added 13 mins ago
Emerging Store Manager
Walgreens
MISSOURI CITY, TX
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 14 mins ago
Emerging Store Manager
Walgreens
BARNEGAT, NJ
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 14 mins ago
Emerging Store Manager
Walgreens
BRAINTREE, MA
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 14 mins ago
Emerging Store Manager
Walgreens
RANDOLPH, MA
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 14 mins ago
Project Manager 2 - Facilities/Construction
Stanford
Menlo Park, CA
When serving on a major project, the Senior Project Manager is accountable to the Project Director or Infrastructure System Manager of the major project. When serving on minor projects, the…
Added 24 mins ago
C&
Movement Manager - Remote New York
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 24 mins ago
C&
Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 24 mins ago
C&
Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 32 mins ago
Sourcing Manager (Contract Negotiator)
Edward Jones
St. Louis, MO
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Added 32 mins ago
Benefits Strategy Manager
Ascension Health
Saint Louis, MO
Partner directly with the VP of Benefits to design and execute a unified, multi-year strategy integrating retirement, health, and population wellness initiatives.
Added 32 mins ago
Manager of Consumer Insights and Experience
Ascension Health
Saint Louis, MO
CX Research & Program Management: Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration.
Added 32 mins ago
CC
Manager, Data Strategy
Centene Corporation
Jefferson City, MO
- $102,900 to $190,500 USD / year
Position Purpose: Lead the planning, prioritization, governance, and performance management of a cybersecurity data-science portfolio in alignment with enterprise strategy, approved…
Added 39 mins ago
Director of Product Research & Design
Live Life Healthy LLC
Birmingham, AL
Maintain product-definition and lifecycle standards covering purpose, population, components, eligibility, enrollment, pricing assumptions, vendors, member experience, data, and outcomes.
Added 46 mins ago
District Manager – Virginia
ALDI
Petersburg, VA
ALDI is seeking motivated and ambitious individuals to join our District Manager Trainee (DMT) program. Over an intensive 44-week training period, you will gain comprehensive knowledge and…
Added 46 mins ago
PROGRAM MANAGER, CHIEF DIGITAL ARTIFICIAL INTEL OFFICER
Defense Contract Audit Agency
Fort Belvoir, VA
…principal advisor to the Chief Information Officer on enterprise data, analytics, and AI; represents DCAA in forums and directs rapid-response data and digital support for urgent agency…
Added 46 mins ago
Business Systems Developer Technical Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 46 mins ago
Momentum Technical Lead Functional Transformation Manager
Deloitte
Rosslyn, VA
Work You'll Do As a Manager, Momentum Developer, you will be responsible for:
Added 46 mins ago
Property, Plant, and Equipment (PP&E) Specialist Controllership Manager
Deloitte
Rosslyn, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 46 mins ago
Business Systems Implementation Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
As a Business Systems Implementation Strategy & Transformation Manager on the Finance Strategy team, you will be responsible for...
Added 46 mins ago
RPA Process Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
…regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform…
Added 46 mins ago
Retail Coverage Merchandiser
Acosta Group
HAMPTON, VA
…collaborating with store managers, utilizing technology for data collection and maintaining product display standards. Your efforts executing retail merchandising activities will connect…
Added 46 mins ago
T
P2P Project Manager / Business Analyst
TEKsystems
Springfield, VA
- $140 to $170 USD / hour
The Project Manager/Business Analyst supports effective coordination across the Procure to Pay Business Workstream. This role focuses on organizing, tracking, and advancing work activities…
Added 46 mins ago
Junior ILS Analyst
Hepburn and Sons LLC
Manassas, VA
Overview: As an Associate Analyst working for Hepburn and Sons LLC, you will be assigned to the PMS 443 HMandE program office in executing its responsibility to satisfy current and future…
Added 46 mins ago
Retail Coverage Merchandiser
Acosta Group
ROANOKE, VA
…collaborating with store managers, utilizing technology for data collection and maintaining product display standards. Your efforts executing retail merchandising activities will connect…
Added 46 mins ago
Innovation Program Manager (Management Analyst III)
FAIRFAX COUNTY
Fairfax, VA
The Department of Economic Initiatives seeks an Innovation Program Manager to help entrepreneurs and startups reach their growth goals and advance Fairfax Countys innovation economy. This…

Closed listing

Coinbase

Senior Strategic Program Manager

Saint Paul, MN, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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