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Added 7 mins ago
Strategic Account Manager, Programs
Agoda
NY
As an NYC-based Strategic Account Manager, Marketing Programs, you will play a critical role in driving the growth and performance of Agoda and Priceline's North American hotel partner…
Added 19 mins ago
Registered Nurse - Assistant Nurse Manager, Acute Care Med/Surg
Veterans Affairs, Veterans Health Administration
East Orange, NJ
Added 19 mins ago
Process Lead Supply Planning Reliability
J&J Family of Companies
Titusville, NJ
…Excellence, Organizational Project Management, Process Improvements, Program Management, Strategic Supply Chain Management, Supply Planning, Technical…
Added 19 mins ago
Senior Manager, Health Care Compliance Officer - Global Functions
J&J Family of Companies
Raritan, NJ
This role requires a combination of healthcare compliance expertise, strategic business partnership, strong execution, and global stakeholder influence. The Senior Manager, Health Care…
Added 19 mins ago
QD
Supply Chain Operations Support Manager
Quest Diagnostics Inc
Clifton, NJ
- $88,770 to $159,830 USD / year
Champion the integration of technology, automation, and AI to transform the Asset Management program from a reactive to a predictive and strategic function.
Added 19 mins ago
Manager, Strat, Performance & Policies
J&J Family of Companies
New Brunswick, NJ
The Manager, Strategy, Performance & Policies plays a key role in supporting the Procurement function’s strategy execution by driving performance management, policy development, and…
Added 19 mins ago
Principal Engineer, Architecture & Compound Engineering (US)
TD Bank
Mount Laurel, NJ
Sets the direction and oversees the work of other IT professionals as assigned on complex, highly-visible engineering projects of significant profile, strategic importance, and enterprise…
Added 20 mins ago
Director, Medical Safety Assessment Physician
Bristol Myers Squibb
Princeton, NJ
Lead safety activities and benefit-risk strategies for assigned BMS compounds/ program and chair the product Safety Management Team(s).
Added 20 mins ago
M
Technology Program Manager/Delivery Lead (nj)
ManpowerGroup
Jersey City, NJ
- $65 to $67 USD / hour
Our client, a leading financial-services technology organization is seeking a IT Program Manager III to join their team. As a IT Program Manager III, you will be part of the Technology…
Added 33 mins ago
A
Undergrad Intern – Finance (Summer 2027)
Amgen
Washington D.C., DC
- $28.87 USD / hour
Each summer intern will be placed on a team and assigned a meaningful project that’s tied directly to our strategic and tactical goals. These projects give interns the opportunity to think…
Added 33 mins ago
Award Administration Program Manager
National Institute of Standards and Technology
Washington, DC
Summary The CHIPS Program Office (CPO) at NIST, U.S. Department of Commerce, is seeking an Award Administration Program Manager to lead application and award operations for CHIPS financial…
Added 33 mins ago
Data Analyst
Architect of the Capitol
Washington, DC
…acts in the capacity as a Process Improvement and Analytics Manager and is responsible for collecting data, conducting data and trend analyses, tracking metrics, design flow charts and…
Added 45 mins ago
BG
GSOC Program Manager
Bogaard Group International
Los Angeles, CA
- $150,000 to $180,000 USD / year
We are seeking an experienced GSOC Program Manager to oversee our client's Global Security Operations Center program, providing strategic and operational leadership across all GSOC…
Added 59 mins ago
GL
Associate Director, Clinical Pharmacology Modeling and Simulation Oncology
GlaxoSmithKline LLC
Upper Providence, PA
- $147,675 to $246,125 USD / year
…decisions through innovation, expertise, and influence. As Manager or Associate Director, CPMS, you will be part of a science-driven group delivering clinical pharmacology and modeling and…
Added 59 mins ago
SM
Account Manager
Staff Management | SMX
Elizabethtown, PA
- $60,573.66 to $75,717.08 USD / year
In the role of Account Manager, you will be a leader at the center of the action. Responsible for overall site operations and managing a service team that consist of Account Supervisors and…
Added 1 hour ago
Senior Technical Sales Specialist, ETF Capital Market Support
SEI INVESTMENTS COMPANY
Oaks, PA
Added 1 hour ago
Data & AI Product Delivery Manager
AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing
Conshohocken, PA
Added 1 hour ago
Senior manager, assurance & risk advisory - internal audit (remote)
Forvis
Pittsburgh, PA
Added 1 hour ago
G
Security Account Manager
GardaWorld
Shippensburg, PA
- $58,000 USD / year
Step into the Dynamic Role of Security Account Manager at GardaWorld!
Added 1 hour ago
Senior Quality Manager
Ducommun
Huntsville, AR
The Senior Quality Manager provides strategic leadership and direction for the organization's Quality Management System (QMS), ensuring compliance with customer, regulatory, and industry…
Added 1 hour ago
Senior Strategic Account Manager - San Francisco
Replimune
Woburn, MA
Replimune is seeking a highly motivated and proactive Strategic Account Manager (SAM) to support the launch of an innovative therapy for patients with advanced cutaneous melanoma. This…
Added 1 hour ago
Sr. Project Manager, EPMO
Lumicera Health Services
Cape Girardeau, MO
Added 1 hour ago
Sourcing Manager (Contract Negotiator)
Edward Jones
St. Louis, MO
The Sourcing Manager is responsible for negotiating supplier contracts on behalf of business units, with a primary focus on medium-to-high value and moderately complex sourcing initiatives.…
Added 1 hour ago
Digital Resiliency Manager
Edward Jones
St. Louis, MO
Edward Jones has an exciting opportunity for an associate capable of delivering the digital operational resiliency program and solutions that will advance the strategies of a growing…
Added 1 hour ago
Health Technician (Telehealth Clinical)(Advanced)
Veterans Affairs, Veterans Health Administration
Saint Louis, MO

Closed listing

Coinbase

Senior Strategic Program Manager

Saint Paul, MN, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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