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Added 15 mins ago
AH
Patient Care Technician I- Full Time, Days, AMG Multispecialty, Cedar Knolls NJ
Atlantic Health System
Cedar Knolls, NJ
- Full-time
Proficiency in computer-based data management programs and information systems
Added 15 mins ago
Child Care Area Director
BrightPath Early Learning & Child Care
Montgomery, NJ
As an Area Director, you will work side by side with teachers, children, and families to provide a home away from home for children in our community. You will oversee several child care…
Added 15 mins ago
Lead Management and Program Analyst
Veterans Benefits Administration
Long Branch, NJ
Summary Serves as a Lead Management and Program Analyst and principal advisor within VBA Compensation Service, leading complex, nationwide program and procedural initiatives. Provides…
Added 15 mins ago
ER
Director, Global Reserving Actuary
EVEREST REINSURANCE COMPANY
Warren, NJ
- $150,000 to $205,000 USD / year
Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters…
Added 15 mins ago
Director, Global Cell Therapy Commercial Operations
J&J Family of Companies
Raritan, NJ
…Problem Solving, Product Development Lifecycle, Product Portfolio Management, Product Strategies, Program Management, Strategic Thinking {+ 1…
Added 16 mins ago
Child Care Area Director
BrightPath Early Learning & Child Care
Princeton, NJ
As an Area Director, you will work side by side with teachers, children, and families to provide a home away from home for children in our community. You will oversee several child care…
Added 16 mins ago
Director, Medical Safety Assessment Physician
Bristol Myers Squibb
Princeton, NJ
Lead safety activities and benefit-risk strategies for assigned BMS compounds/ program and chair the product Safety Management Team(s).
Added 16 mins ago
Academic Program Administrator
Trustees of Princeton University
Princeton, NJ
Added 16 mins ago
AH
Registered Nurse, Full Time, Days - AMG Internal Med - Morristown
Atlantic Health System
Morristown, NJ
- Full-time
Responsible for in basket management. Assists with pharmacy contact, medication ordering and renewal. Reviews and appropriately disseminates labs based on acuity. Reviews and appropriately…
Added 16 mins ago
IT Support Technician II
Atlantic Health System
Morristown, NJ
…may be modified at the discretion of Information Technology Management as necessary to provide reliable ambulatory support coverage aligned with practice hours (approximately 7am–7pm…
Added 16 mins ago
EG
Director, Clinical Operations – Phase III Oncology
Eliassen Group
Trenton, NJ
- $150 to $160 USD / hour
Our client is seeking a Director, Clinical Operations to lead the operational execution of a large global Phase III breast cancer study. The role will drive study start-up, site activation,…
Added 16 mins ago
Assistant Director Of Nursing Services 1 Psychiatric
New Jersey Department of Health
Trenton, NJ
…plans in-service training; administers a quality assurance program and a compliance program for accreditation; evaluates the overall operation of the program or service; investigates…
Added 29 mins ago
Management Analyst (Fleet & Family Readiness)
Commander, Navy Installations
Washington Navy Yard, DC
…Commander, Navy Installations Command; Washington, DC. Serves as a Management Analyst to the Senior Executive Service N9 FFR Director, responsible for providing overall coordination and…
Added 29 mins ago
Senior Medical Science Liaison - Obesity and Related Conditions - Washington, DC
Amgen
Washington D.C., DC
…team reporting to the Obesity and Related Conditions MSL Field…
Added 29 mins ago
Web Content Editor
KeenLogic
Washington, DC
Description of Work The candidate will serve as the Digital Content Editor on the HouseNet Program Team, reporting to the Customer Experience Management Director within the Chief…
Added 29 mins ago
Actuary (Health)
Immediate Office of the Assistant Secretary for Management
Washington, DC
Added 29 mins ago
Data Analyst
Architect of the Capitol
Washington, DC
…SCC leaders and employees utilizing knowledge gained from SCC program directors to accomplish the AOC Vision and Mission. Additionally, he/she serves as SCC's Subject Matter Expert on the…
Added 29 mins ago
Academic Program Administrator - Executive MBA Program (Academic Programs) - #Staff
Johns Hopkins University
Washington, DC
Work closely with program director or department chair in establishing program course schedules
Added 29 mins ago
Healthcare Operations Facility Administrator
Fresenius Medical Care
Washington, DC
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 29 mins ago
CONTRACTS AND AGREEMENTS SPECIALIST
Office of the Secretary of Defense
Washington, DC
Added 29 mins ago
Executive Director, Mission Center for National Resilience
DHS Headquarters
Washington, DC
Summary The Executive Director, Mission Center for National Resilience position is located in the U.S. Department of Homeland Security (DHS), Science and Technology Directorate (S&T),…
Added 29 mins ago
Naval Acquisition Portfolio Director
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
Serve as a strategic business leader, spe cia lizing in the growth and management of a portfolio of Navy-aligned business, with a particular emphasis on the Naval Program Acquisition…
Added 29 mins ago
EG
Director, Clinical Operations – Phase III Oncology
Eliassen Group
Washington, DC
- $150 to $160 USD / hour
Our client is seeking a Director, Clinical Operations to lead the operational execution of a large global Phase III breast cancer study. The role will drive study start-up, site activation,…
Added 34 mins ago
Inpatient Hospital Pharmacy Manager in Tulsa, OK
Soliant Health
Tulsa, OK
Assist Pharmacy Director in managing department functions when needed
Added 34 mins ago
Hospital Inpatient Supervising Pharmacy Manager - Sapulpa, Oklahoma
Soliant Health
Sapulpa, OK
Oversee inventory management and maintain policy and procedure standards

Closed listing

Coinbase

Senior Strategic Program Manager

Salt Lake City, UT, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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