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Added 1 min ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Ellisville, MO
As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people…
Added 4 mins ago
Senior Product Manager - Certificates of Deposit (US)
TD Bank
Lewiston, ME
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 4 mins ago
Senior Product Manager - Savings (US)
TD Bank
Lewiston, ME
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 4 mins ago
Senior Product Manager - Checking (US)
TD Bank
Lewiston, ME
The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are…
Added 4 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Augusta, ME
- $66,200 to $132,400 USD / year
Lead end-to-end order execution from purchase through delivery for OCI data center hardware.
Added 4 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Augusta, ME
This person will be responsible for ServiceNow HR Services meeting the needs of Colleagues, HR Agents, and HR Business stakeholders. The ideal candidate will possess a combination of…
Added 14 mins ago
Strategic Insights Manager, Outdoor Hybrid in Towson, MD or Valley City, OH
Stanley Black and Decker
Valley City, OH
As the Strategic Insights Manager for Outdoor, you will be at the forefront of shaping the future of our business. This role is pivotal in driving impactful changes by influencing our…
Added 15 mins ago
Senior Security Manager, Next Generation Programs
GE Aerospace
Evendale, OH
Establish and lead program Security Working Groups; brief senior leadership and government customers on security posture, risks, and mitigations.
Added 15 mins ago
CC
Project Manager IV-Nursing Administration
Cleveland Clinic
Independence, OH
- $84,200 to $128,412.5 USD / year
As Program Manager IV, you will manage all aspects of assigned projects and serve as a single point of contact. In this role, you will lead and manage multiple medium- to large-sized…
Added 16 mins ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
Cincinnati, OH · Cleveland, OH
…product team to define capabilities, create user stories, and lead technology execution within a modern and complex ecosystem. Prioritize strategic requests, contract and partner with…
Added 16 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Columbus, OH · Cleveland, OH · Cincinnati, OH
The candidate will work with senior leaders within SFL Scientific, a Deloitte Business, to determine what services to provide, what capabilities to deliver, and how to best position and…
Added 16 mins ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
Cincinnati, OH · Columbus, OH · Cleveland, OH
Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients.
Added 16 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Columbus, OH · Cleveland, OH · Cincinnati, OH
As a Google Cloud (GCP) Infrastructure & Security Lead Architect, you will serve as a strategic technical leader and trusted advisor for our enterprise clients, guiding them through complex…
Added 16 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Columbus, OH
- $66,200 to $132,400 USD / year
Lead end-to-end order execution from purchase through delivery for OCI data center hardware.
Added 16 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Columbus, OH
This person will be responsible for ServiceNow HR Services meeting the needs of Colleagues, HR Agents, and HR Business stakeholders. The ideal candidate will possess a combination of…
Added 16 mins ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
Cincinnati, OH · Cleveland, OH · Columbus, OH
Lead, manage and mentor the next generation of research leaders
Added 16 mins ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
Cincinnati, OH · Columbus, OH · Cleveland, OH
Lead, manage and mentor the next generation of research leaders
Added 16 mins ago
K
Senior Product Manager (Commercial Lending)
KeyBank
Cleveland, OH · Cincinnati, OH · Columbus, OH
- $96,000 to $181,000 USD / year
We are seeking a Sr. Product Manager, Commercial Lending to lead the strategy, design, delivery, and ongoing evolution of a modern streamlined commercial loan origination and underwriting…
Added 16 mins ago
Cyber Operate Manager - Identity Security Architect & Product Engineering
Deloitte
Columbus, OH · Cincinnati, OH · Cleveland, OH
Join Deloitte as a Lead Managed Services Engineer II and help design, engineer, and deploy identity security capabilities across enterprise environments. You will advance attack path…
Added 16 mins ago
Cyber Operate Manager - GCP Cloud DevOps Engineer
Deloitte
Cleveland, OH · Cincinnati, OH · Columbus, OH
Deloitte is seeking a Lead Managed Services Engineer II to design, automate, and operate enterprise-scale cloud capabilities that support clients' critical cyber assets. In this role, you…
Added 16 mins ago
Project Manager – Delivery Management & Process Improvement
JPMorgan Chase
Columbus, OH
Partner with cross-functional stakeholders to define objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
Added 17 mins ago
Technical Project Manager
Deloitte
Columbus, OH · Cleveland, OH · Dayton, OH · Cincinnati, OH
…assigned work. On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams. You will also…
Added 17 mins ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Cincinnati, OH · Dayton, OH · Columbus, OH · Cleveland, OH
The professional will work with the India colleagues and senior leaders across Global Consulting Services practice. They will need to develop a knowledge of the firm's Consulting Services…
Added 37 mins ago
AS
District Sales Manager
Allstar Services
Baltimore, MD
- $150,000 to $250,000 USD / year
As a District Sales Manager, you'll lead a high-performing team of outside sales representatives responsible for driving revenue growth in your region. You will recruit, hire, train, and…
Added 1 hour ago
Business Development Manager - Federal
Loenbro
Great Falls, MT · Westminster, CO
Job Title: Business Development Manager (Federal)

Closed listing

Coinbase

Senior Strategic Program Manager

Atlanta, GA, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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