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Added 32 mins ago
Digital Resiliency Manager
Edward Jones
St. Louis, MO
Edward Jones has an exciting opportunity for an associate capable of delivering the digital operational resiliency program and solutions that will advance the strategies of a growing…
Added 46 mins ago
Program Analyst (Maritime Portfolio Manager)
Office of the Secretary of Defense
Pentagon, VA
…estimates; inadequate understanding and management of technical risk, unsound management practices, inappropriate acquisition strategies; immature technology and inadequate industrial base…
Added 46 mins ago
PROGRAM MANAGER, CHIEF DIGITAL ARTIFICIAL INTEL OFFICER
Defense Contract Audit Agency
Fort Belvoir, VA
…literacy and overseeing the evaluation and scaling of pilot programs for broader agency use. Develops, recommends, and maintains the DCAA Data, Analytics, and AI Strategy. This includes…
Added 46 mins ago
Business Systems Developer Technical Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
Our Business Finance offering enables finance to drive strategic value through transformation and synchronization of planning, costing, budgeting and forecasting across finance and other…
Added 46 mins ago
Business Systems Implementation Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
Our Business Finance offering enables finance to drive strategic value through transformation and synchronization of planning, costing, budgeting and forecasting across finance and other…
Added 46 mins ago
RPA Process Strategy & Transformation Manager (TS SCI w/ Polygraph)
Deloitte
Rosslyn, VA
Our Business Finance offering enables finance to drive strategic value through transformation and synchronization of planning, costing, budgeting and forecasting across finance and other…
Added 47 mins ago
Deputy AI Program Manager
Bechtel Corporation
Reston, VA
We are seeking a Deputy AI Program Manager to help lead the corporate artificial intelligence program within our Engineering, Procurement, and Construction (EPC) Transformation…
Added 47 mins ago
Supervisory Recreation Specialist - Sports Coordinator
Commander, Navy Installations
Virginia Beach, VA
…Command (CNIC); Naval Air Station Oceana. Incumbent serves as a Program Manager in the Branch and assists with the oversight of one or a combination of one of the following programs at the…
Added 47 mins ago
T
Engagement Manager II - AWS Cloud Migration
TEKsystems
Arlington, VA
- $105,000 to $150,000 USD / year
The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more engagements or engagement…
Added 47 mins ago
Director, Project Management - Card Planning & Delivery
Capital One
Richmond, VA · McLean, VA
Leading moderate to large sized teams to drive complex projects and programs by providing strategic direction.
Added 48 mins ago
EG
Technical Project Manager
Eliassen Group
Richmond, VA
- $45 to $55 USD / hour
Coordinate cross-functional work to operationalize horizontal data governance and compliance programs.
Added 57 mins ago
AT
Senior IT Project Manager - Healthcare Programs
AHU Technologies Inc
Washington, DC
- $83 to $88 USD / hour
Client is looking for a Project manager to support the PMO of the Client program. This self-motivated and passionate individual will assist the team in meeting critical milestones and…
Added 1 hour ago
PMP Dashboards Stakeholders Consultant
COOLSOFT
Raleigh, NC
The Program Manager is part of the Transformation Management Office (TMO). The position reports directly to the Program Sponsor (Chief Deputy Secretary) along with the Technical Program…
Added 1 hour ago
T
Director, Annuitization Product Capability Owner
TIAA
Charlotte, NC
- $119,000 to $155,000 USD / year
…include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other…
Added 1 hour ago
Principal Power Control & Automation Eng
FAITH TECHNOLOGIES INC
MENASHA, WI
Added 1 hour ago
Senior Manager Safety
Alliant Energy
Madison, WI
As Senior Manager Safety, you will provide strategic leadership for the programs, systems, and culture that support that commitment. You will champion Alliant Energy's Serious Injury and…
Added 1 hour ago
Program Manager - Tulsa
CymSTAR LLC
Tulsa, OK
The Program Manager is responsible for leading the planning, organization, and management of complex programs and projects, ensuring successful execution within defined scope, quality,…
Added 1 hour ago
(SkillBridge) Manager Programs 3
Northrop Grumman
Oklahoma City, OK
Northrop Grumman Aeronautics is currently seeking a motivated and execution-oriented Manager Programs 3 to join the RQ-4 Program Management Team. This position will support our Autonomous…
Added 2 hours ago
Manager Cybersecurity 2 - 19846 - Roy Utah
Northrop Grumman
Roy, UT
Establish and oversee program control processes that mitigate risk and support system Assessment and Authorization (A&A). This includes process support, analysis, coordination, security…
Added 2 hours ago
IT Senior Security Engineer - Governance, Risk, and Compliance
Delta Air Lines, Inc.
Atlanta, GA
The Sr. Security Engineer - Governance, Risk, and Compliance is a rare hybrid: a strategic governance leader and a hands-on automation engineer. This person excels at both the strategy and…
Added 2 hours ago
BB
Manager of Future Readiness
Big Brothers Big Sisters Twin Cities
Minneapolis, MN
- $52,000 to $62,000 USD / year
The Manager provides hands-on leadership and operational oversight of two Coordinators, translating program goals into clear workflows, consistent data practices, and high-quality youth…
Added 2 hours ago
Nurse Manager II, OR/PACU
Kaiser Permanente
Richmond, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: developing strategic partnerships with physicians, subject…
Added 2 hours ago
Nurse Manager II, Labor and Delivery Postpartum
Kaiser Permanente
Anaheim, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: developing strategic partnerships with physicians, subject…
Added 2 hours ago
Health System Specialist
Veterans Affairs, Veterans Health Administration
Menlo Park, CA
Summary This position will serve as a national-level project manager in the Program Evaluation and Resource Center (PERC). You will lead the rollout of new VHA mental health, substance use…
Added 2 hours ago
Strategic Sourcing Manager
J&J Family of Companies
Irvine, CA
…Improvements, Procurement, Procurement Policies, Procurement Systems, Program Management, Risk Management, Stakeholder Management, Strategic Thinking, Supplier Collaboration, Technical…

Closed listing

Coinbase

Senior Strategic Program Manager

Nashville, TN, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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